Amway Malaysia
28, Jalan 51a/223, Seksyen 51a,
Petaling Jaya, 46100,
Malaysia
Petaling Jaya, 46100,
Malaysia
60 3-7946 2800
Consumer Packaged Goods
Amway Malaysia Technographics
Amway Malaysia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Amway Malaysia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 318 Amway Malaysia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Amway Malaysia has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2018, SAP SuccessFactors Recruiting for Recruiting, Applicant Tracking System in 2018, Ada AI Chatbot for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Amway Malaysia is running and its propensity to invest more and deepen its relationship with Oracle , SAP , Ada Support or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Amway Malaysia revenues, which have grown to $338.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Amway Malaysia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Amway Malaysia Tech Stack and Enterprise Applications
Amway Malaysia ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2018 | 2018 |
In 2018 Amway Malaysia implemented Oracle E-Business Suite for ERP Financial to centralize core finance and accounting operations across its regional footprint. The deployment was led from Amway's Center of Excellence, with a Project Manager responsible for cutover orchestration and test governance across US, GCR, India and APAC regions.
The implementation focused on standard ERP Financial modules, including general ledger, accounts payable, accounts receivable, fixed assets, cash management and financial reporting, with configuration work performed during early configuration cycles. System integration activities emphasized data conversions and interface validation, with system integration testing, user acceptance testing and production cutovers sequenced to align technical configuration with accounting workflows.
Cutover scope was regional and iterative, covering AMER1 (SIT, UAT and PROD), GCR (Early Config, SIT, UAT and PROD), APAC1 (SIT, UAT, Early Config and PROD), AMER2 (SIT, UAT and PROD), APAC2 (SIT, UAT, Early Config and PROD), GCR2 and India (UAT, PROD) and APAC3 (SIT). Operational coverage targeted finance and revenue accounting teams across those regions, with conversions and data migration activities coordinated by track leads to preserve transactional integrity during go live.
Project governance centered on a CoE project manager model, with periodic project plan reviews and on‑the‑fly amendments made jointly with Track Leads to maintain schedule compliance. Conversions were monitored against the plan, and the implementation of Oracle E-Business Suite for ERP Financial proceeded with cutovers and testing gates structured to ensure the overall implementation remained on plan.
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Amway Malaysia HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Recruiting | Recruiting, Applicant Tracking System | HCM | n/a | 2018 | 2018 |
In 2018, Amway Malaysia implemented SAP SuccessFactors Recruiting to serve as its Applicant Tracking System, recorded under the Recruiting,Applicant Tracking System category. The SAP SuccessFactors Recruiting Management module was provisioned to power the company careers site, capturing job postings and candidate applications directly through the public careers portal.
The deployment concentrated on core Recruiting Management capabilities, including job requisition publishing, application intake, applicant tracking, candidate profile management, and workflow orchestration across vacancy lifecycles. SAP SuccessFactors Recruiting Management centralized candidate data capture and lifecycle tracking to support HR and talent acquisition processes, with configuration focused on role-based access, requisition approvals, and stage-based candidate progression consistent with ATS functionality.
Operational coverage targeted Amway Malaysia's HR and Talent Acquisition teams for the Malaysia entity of about 318 employees, integrating the ATS with the public careers portal for direct application submission. Governance emphasized application lifecycle workflows and candidate data stewardship within the SAP SuccessFactors environment, with operational ownership retained by internal HR stakeholders.
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Amway Malaysia AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ada Support | Legacy | Ada AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Amway Malaysia implemented Ada AI Chatbot on its public website. The deployment uses Ada AI Chatbot within the Chatbots and Conversational AI category to automate front line customer service and e-commerce support on amway.my, aligning the application with consumer support and digital commerce business functions in Malaysia.
The Ada AI Chatbot implementation centers on web based conversational flows for product FAQs, order status inquiries, and guided self service, employing intent recognition, slot filling, and escalation triggers to human agents when necessary. Configuration work emphasized knowledge base authoring, conversation design, and response orchestration, with operational ownership positioned inside customer service for ongoing content governance and model training to preserve conversational accuracy on the website.
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Amway Malaysia eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2017 | 2017 |
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Amway Malaysia CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
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Customer Experience | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2020 | 2020 |
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Amway Malaysia ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
|
Application Performance Management | ITSM |
|
2017 | 2017 |
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Amway Malaysia IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Amway Malaysia CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
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Secure Email Gateways (SEGs) | CyberSecurity |
|
2014 | 2014 |
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IT Decision Makers and Key Stakeholders at Amway Malaysia
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
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Finance Executive | Manager | Finance | |
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CFO/Head Of Finance | Director | Finance | |
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Financial Controller | Director | Finance | |
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Corporate Finance Manager | Manager | Finance | |
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Apps Being Evaluated by Amway Malaysia Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Amway Malaysia IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Amway Malaysia digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Amway Malaysia Technographics
Amway Malaysia is a Consumer Packaged Goods organization based in Malaysia,
with around 318 employees and annual revenues of $338.0 million.
Amway Malaysia operates a diverse technology stack with applications such as
Oracle E-Business Suite, SAP SuccessFactors Recruiting and Ada AI Chatbot,
covering areas like ERP Financial, Recruiting, Applicant Tracking System and Chatbots and Conversational AI.
Amway Malaysia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, SAP and Ada Support.
Amway Malaysia recently adopted applications including
Ada AI Chatbot in 2021, Qualtrics CustomerXM in 2021 and Wingify VWO in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Amway Malaysia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Amway Malaysia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Amway Malaysia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.