Australia And New Zealand Banking Group
Level 24 33 Alfred Street,
Sydney, 2000, NSW,
Australia
Sydney, 2000, NSW,
Australia
61 2 9257-5000
Banking and Financial Services
Australia And New Zealand Banking Group Technographics
Australia And New Zealand Banking Group Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Australia And New Zealand Banking Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 42142 Australia And New Zealand Banking Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Australia And New Zealand Banking Group has purchased the following applications: Oracle Taleo Cloud Service for Recruiting, Applicant Tracking System in 2016, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2015, Apromore Task Mining for Process Mining in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Australia And New Zealand Banking Group is running and its propensity to invest more and deepen its relationship with Oracle , LivePerson , Apromore or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Australia And New Zealand Banking Group revenues, which have grown to $13.03 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Australia And New Zealand Banking Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Australia And New Zealand Banking Group Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Infinite BrassRing ( Formerly IBM Kenexa BrassRing ) | Oracle Taleo Cloud Service | Recruiting, Applicant Tracking System | HCM | n/a | 2016 | 2016 |
In 2016, Australia And New Zealand Banking Group implemented Oracle Taleo Cloud Service. The bank replaced Infinite BrassRing, formerly IBM Kenexa BrassRing, migrating core recruiting operations into Oracle Taleo Cloud Service as the central Recruiting,Applicant Tracking System and using Oracle Taleo Cloud Service on its public careers website. The deployment uses Oracle's cloud hosted SaaS architecture to manage job posting, applicant tracking, requisition workflows and candidate screening modules typical of an applicant tracking system.
Configuration is centered on career site integration so candidate flows originate from the ANZ careers portal and are processed in Oracle Taleo Cloud Service, providing a unified source of record for talent acquisition and recruiting teams. Operational coverage focuses on corporate recruitment activities managed through the careers website, with governance led by recruiting operations for requisition approvals and candidate workflow configuration. The implementation emphasizes application level orchestration of job requisitions, candidate lifecycle management and offer workflow as core functional capabilities of the Recruiting,Applicant Tracking System.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015 Australia And New Zealand Banking Group deployed LivePerson Conversational Cloud on its public website to support customer service and digital engagement. Australia And New Zealand Banking Group implemented LivePerson Conversational Cloud, a Chatbots and Conversational AI application, to deliver conversational interfaces for web visitors and to orchestrate automated dialogues alongside human agent handoffs. The deployment targeted the bank's customer contact channels on the corporate website.
Configuration emphasized conversational flow design, web chat widget embedding, session routing to contact centre agents, and conversational analytics for intent and conversation tracking. Operational ownership and governance were aligned to digital channels and contact centre teams, who managed intent tuning, escalation rules, and agent routing workflows. LivePerson Conversational Cloud is instrumented on the ANZ website as the bank's conversational layer for customer service.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Apromore | Legacy | Apromore Task Mining | Process Mining | Analytics and BI | n/a | 2023 | 2024 |
In 2023, Australia And New Zealand Banking Group implemented Apromore Task Mining, Apps Category . ANZ is named among Apromore's enterprise customers and used Apromore's process intelligence to analyze and optimize banking operations in the APAC region, with a stated objective of improving operational visibility and surfacing automation opportunities.
Apromore Task Mining was configured to capture task-level telemetry and align activity traces with process models, leveraging Apromore's integrated task and process capabilities to reconstruct end-to-end workflows and identify repetitive, high-touch activities. Inferred functional capabilities applied include sessionization of desktop events, sequence clustering to reveal common task variants, and conformance analysis to highlight deviations from standard process flows, focused on operations and back-office workflows.
The implementation targeted APAC banking operations with business functions impacted including operations, customer service, and transaction processing. Governance emphasis was on using process intelligence outputs to prioritize automation candidates and to inform process improvement efforts, while detailed rollout sequencing, system integration specifics, and implementation partners were not disclosed.
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Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Blockchain Platform | Blockchain |
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2017 | 2017 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Asset Management | Content Management |
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2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2020 | 2020 |
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Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Trading Platform, Portfolio and Investment Management | Investment Management |
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2008 | 2008 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2011 | 2011 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Australia And New Zealand Banking Group
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Australia And New Zealand Banking Group Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Australia And New Zealand Banking Group Technographics
Australia And New Zealand Banking Group is a Banking and Financial Services organization based in Australia,
with around 42142 employees and annual revenues of $13.03 billion.
Australia And New Zealand Banking Group operates a diverse technology stack with applications such as
Oracle Taleo Cloud Service, LivePerson Conversational Cloud and Apromore Task Mining,
covering areas like Recruiting, Applicant Tracking System, Chatbots and Conversational AI and Process Mining.
Australia And New Zealand Banking Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, LivePerson and Apromore.
Australia And New Zealand Banking Group recently adopted applications including
Apromore Task Mining in 2023, Lumen Cloud (ex CenturyLink) in 2022 and Lumen CDN in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Australia And New Zealand Banking Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Australia And New Zealand Banking Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Australia And New Zealand Banking Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.