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Apple Vacations Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Apple Vacations and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 590 Apple Vacations employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Apple Vacations has purchased the following applications: Lumen Cloud (ex CenturyLink) for Application Hosting and Computing Services in 2019, Microsoft Azure Monitor for Application Performance Management in 2021, Evolve IP Cloud Contact Center for Call Center in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Apple Vacations is running and its propensity to invest more and deepen its relationship with Lumen Technologies , Microsoft , Amazon Web Services (AWS) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Apple Vacations revenues, which have grown to $210.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Apple Vacations intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Lumen Technologies | Legacy | Lumen Cloud (ex CenturyLink) | Application Hosting and Computing Services | IaaS | n/a | 2019 | 2019 | ||
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2013 | 2014 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Database Management | IaaS |
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2013 | 2014 |
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Network Virtualisation | IaaS |
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2013 | 2014 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Monitor | Application Performance Management | ITSM | n/a | 2021 | 2021 | ||
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IT Service Management | ITSM |
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2013 | 2014 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Evolve IP | Legacy | Evolve IP Cloud Contact Center | Call Center | CRM | n/a | 2017 | 2017 | In 2017, Apple Vacations implemented Evolve IP Cloud Contact Center as its Call Center solution to address an on premise telephony and call center platform that was underperforming, had reached end of support, and was too complex to program basic operations such as call routing. The Evolve IP Cloud Contact Center deployment is described as a cloud-hosted contact center implementation focused on simplifying configuration and operational control across sites. The implementation centralized call routing configuration and introduced configurable, site-specific voice routing rules and custom reporting capabilities to meet frequent change requests. Functional capabilities emphasized in the deployment include programmable call routing, configurable reporting and analytics for custom report requirements, and an administrative configuration layer to reduce the need for low-level programming to adjust routing logic. Operational scope covered two distinct call center locations, each with unique call routing and reporting patterns, and the rollout aligned configuration governance so that changes could be applied centrally while preserving site-level customization. Business functions impacted included reservations and customer service operations, with the system providing a unified administrative surface for operations staff to manage routing and reporting across both sites. Governance and process changes focused on centralizing configuration ownership and establishing controlled workflows for routing and report changes to handle the frequent updates described in the source context. The move to Evolve IP Cloud Contact Center addressed the documented issues of end of support and complexity in the prior on premise environment by shifting to cloud provisioning and a configuration-driven approach. | |
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CRM | CRM |
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2013 | 2013 |
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Customer Analytics | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2012 | 2012 |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2020 | 2020 |
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ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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ERP Financial | ERP Financial Management |
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2013 | 2014 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Operating System (OS) | PaaS |
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2013 | 2014 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Secure Web Gateways (SWG) | CyberSecurity |
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2019 | 2019 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2019 | 2019 |
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| First Name | Last Name | Title | Function | Department | Phone | |
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| Date | Company | Status | Vendor | Product | Category | Market |
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