Aramco
North Admin Building,
Dhahran, 31311,
Saudi Arabia
Dhahran, 31311,
Saudi Arabia
1 966-3872-0115
Oil, Gas and Chemicals
Aramco Technographics
Aramco Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Aramco and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 70000 Aramco employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Aramco has purchased the following applications: SparkCognition Maana for Asset Performance Management in 2017, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020, Freshservice for IT Service Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Aramco is running and its propensity to invest more and deepen its relationship with SparkCognition , Cisco Systems , Freshworks or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Aramco revenues, which have grown to $30.40 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Aramco intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Aramco Data, Technology Stack, and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SparkCognition | Legacy | SparkCognition Maana | Asset Performance Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017, Aramco implemented SparkCognition Maana in an Asset Performance Management capacity to support maritime and shipping operations for Aramco Trading Company. The deployment established a platform-level capability that later underpinned Fanar, the AI driven maritime fleet optimization application announced by ATC and Maana, and positioned SparkCognition Maana as the core Asset Performance Management solution for vessel and shipment planning.
SparkCognition Maana was configured to host a large scale digital twin of global maritime operations and to operationalize Maana knowledge technology, combining predictive analytics, an optimization engine for scheduling and planning, and a rules-driven knowledge layer. Functional capabilities implemented include unified fleet optimization, planning, voyage management, shipment scheduling, scenario based simulation and rapid what if processing, each exposed through single click optimization workflows.
The implementation was deployed on Microsoft Azure as the cloud execution layer, integrating a broad set of operational inputs such as vessel locations and actuals, terminal and port status and congestion, bunkering locations and costs, vessel cleaning and chartering costs, weather, security and regional risk factors, route constraints, canal fees, charter party specifications and Contracts of Affreightment, and commodity price feeds. The solution continuously incorporates historic performance into forecasts and dynamically recomputes schedules and utilization across the fleet, effectively instrumenting Aramco Trading Company’s global maritime operations and shipment planning processes.
Governance and operationalization emphasized continuous computation and decision support, with Fanar tested daily by ATC since June 2020 and used to optimize local decisions across maritime shipping and logistics workflows. Aramco executives cited cost reduction and improved decision orchestration as explicit objectives, and the SparkCognition Maana based Fanar application was made available to Azure customers, aligning the Asset Performance Management deployment to enterprise supply chain and fleet governance practices.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Aramco implemented Cisco Webex Meetings on its public website to provide Audio Video and Web Conferencing capability. The deployment uses Cisco Webex Meetings from Cisco Systems and exposes browser-based meeting join flows, real-time audio and video, and meeting scheduling features directly through the site.
The implementation is oriented toward external engagement, enabling customer and partner collaboration for Aramco in Saudi Arabia via web-embedded meeting sessions. Configuration emphasizes site-level embedding and session orchestration with standard Audio Video and Web Conferencing workflows such as meeting creation, guest access, and in-browser media handling, and administration is coordinated between web content operations and IT collaboration teams.
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshservice | IT Service Management | ITSM | n/a | 2021 | 2021 |
In 2021, Aramco implemented Freshservice as its IT Service Management solution. The Freshservice instance is exposed on Aramco's website to provide a public service portal and web based ticket intake for IT requests. This deployment supports Aramco's enterprise IT organization operating in Saudi Arabia.
The Freshservice implementation provides core IT Service Management capabilities, including incident management, service catalog, asset management, configuration management database, and workflow automation, consistent with standard ITSM deployments. Configuration emphasizes centralized ticketing and automated routing to SLA driven queues, enabling structured request fulfillment and lifecycle tracking. Freshservice is presented as the front end for service request intake and service catalog consumption on the corporate web presence.
Architecturally the implementation follows a cloud delivered SaaS model with Freshservice hosting the public facing portal on aramcotrading.com and orchestration occurring within the Freshservice application. The public website integration indicates use of the Freshservice service portal for request creation and status visibility, and leverages API driven extensibility typical of IT Service Management platforms. Specific downstream system integrations are not published, so the observable integration signal is the web based portal integration.
Operational governance is oriented around central service desk operations, incident response, and ITIL aligned request and change workflows to manage ticket intake and resolution. The Freshservice deployment positions the application as Aramco's primary IT Service Management system for web based service intake and internal ticket lifecycle management. Ongoing governance likely focuses on process standardization, SLA management, and portal content management to sustain service operations.
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at Aramco
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Aramco Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Aramco Technographics
Aramco is a Oil, Gas and Chemicals organization based in Saudi Arabia,
with around 70000 employees and annual revenues of $30.40 billion.
Aramco operates a diverse technology stack with applications such as
SparkCognition Maana, Cisco Webex Meetings and Freshservice,
covering areas like Asset Performance Management, Audio Video and Web Conferencing and IT Service Management.
Aramco has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SparkCognition, Cisco Systems and Freshworks.
Aramco recently adopted applications including
Freshservice in 2021, Microsoft Azure Cloud Services in 2021 and Cisco Webex Meetings in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Aramco’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Aramco’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Aramco technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.