Arbill
10450 Drummond Road,
Philadelphia, 19154, PA,
United States
Philadelphia, 19154, PA,
United States
1 800-523-5367
Distribution
Arbill Technographics
Arbill Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Arbill and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 120 Arbill employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Arbill has purchased the following applications: Epicor Prophet 21 for Distribution ERP in 2020, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2013, Microsoft 365 for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Arbill is running and its propensity to invest more and deepen its relationship with Epicor , LivePerson , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Arbill revenues, which have grown to $12.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Arbill intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Arbill Tech Stack and Enterprise Applications
Arbill ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Epicor | Legacy | Epicor Prophet 21 | Distribution ERP | ERP Services and Operations | n/a | 2020 | 2021 |
In 2020, Arbill implemented Epicor Prophet 21, deploying the Epicor Prophet 21 Distribution ERP to consolidate core distribution workflows. The initiative targeted standard Distribution ERP functional areas, specifically inventory management, order management, purchasing, warehouse operations, pricing and customer account management, and financial accounting to support Arbill’s safety products distribution business.
The deployment involved configuration of Epicor Prophet 21 modules for order-to-cash and procure-to-pay process automation, master data consolidation for SKUs and customers, and warehouse transaction processing consistent with distributor operational patterns. Configuration work emphasized catalog and pricing controls typical for safety product distributors, and the Epicor Prophet 21 application was positioned to support inventory replenishment, order entry, and financial transaction posting.
Operational governance was established across Arbill’s commercial, operations, procurement, warehouse, and finance teams to standardize workflows and centralize transactional controls. Epicor’s engagement model with safety product distributors and its participation in industry groups such as Safety Marketing Group, Industrial Supply Association, The United Group, and Distributor Partners of America informed product roadmaps and feature prioritization, reinforcing why Epicor Prophet 21 is used by leading safety product distributors to manage their business efficiently.
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Arbill AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2013 | 2013 |
In 2013, Arbill implemented LivePerson Conversational Cloud on its website. The deployment uses LivePerson Conversational Cloud within the Chatbots and Conversational AI category to deliver web-based conversational engagement for customers visiting Arbill in the United States.
Configuration centered on a web chat widget embedded in Arbill's site, leveraging bot-driven FAQ flows, intent classification, scripted response libraries, proactive messaging, and automated session handoff to human agents. LivePerson Conversational Cloud was configured to support conversation orchestration, templated messages, and basic conversation analytics to surface common inquiry patterns and agent workload signals.
Operational coverage focused on customer service and commercial inquiry handling, where the solution triages incoming requests, routes sessions to available agents, and supports order assistance and product information workflows. Governance relied on the LivePerson administrative console for conversation policies, agent queue configuration, and ongoing tuning of bot scripts and routing rules to align support and sales team workflows.
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Arbill Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016 Arbill deployed Microsoft 365 to establish a cloud-based Collaboration foundation for corporate communications and document workstreams. Microsoft 365 is used on their website to surface content and host collaborative documents, leveraging core services such as Exchange Online for email and SharePoint Online for content and document collaboration. The deployment aligned Collaboration capabilities with business functions including internal communications, document management, and team collaboration.
The implementation follows a cloud-hosted tenant architecture with Microsoft 365 services provisioned for employees and surfaced to the public site for content delivery and collaborative workflows. Governance emphasis centers on tenant configuration, user provisioning, and content access policies to control how web-facing content and internal documents are managed. Operational management relies on Microsoft 365 administration and permission controls to reconcile web publication needs with internal collaboration security.
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Survey and Questionnaire | Collaboration |
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2020 | 2020 |
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Arbill Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2021 | 2021 |
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Arbill eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2020 | 2020 |
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Arbill CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2023 | 2023 |
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Customer Support | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Arbill IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Arbill CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Arbill
| First Name | Last Name | Title | Function | Department | Phone | |
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CEO | CXO | Finance | |
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CFO | CXO | Finance | |
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IT Operations Manager | Manager | IT | |
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Chief Financial Officer and Chief Operating Officer | CXO | Finance | |
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Director of IT | Director | IT | |
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Director of Operations | Director | Finance | |
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Apps Being Evaluated by Arbill Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Arbill IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Arbill digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Arbill Technographics
Arbill is a Distribution organization based in United States,
with around 120 employees and annual revenues of $12.0 million.
Arbill operates a diverse technology stack with applications such as
Epicor Prophet 21, LivePerson Conversational Cloud and Microsoft 365,
covering areas like Distribution ERP, Chatbots and Conversational AI and Collaboration.
Arbill has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Epicor, LivePerson and Microsoft.
Arbill recently adopted applications including
Zoominfo Platform in 2023, HubSpot CMS in 2021 and emfluence Digital Marketing in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Arbill’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Arbill’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Arbill technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.