Discover the latest software purchases and digital transformation initiatives being undertaken by Arm Limited and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5700 Arm Limited employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Arm Limited has purchased the following applications: SAP S/4 HANA for ERP Financial in 2020, SAP Ariba for Procurement in 2017, SAP Concur Expense for Expense Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Arm Limited is running and its propensity to invest more and deepen its relationship with SAP , Microsoft , Cadence Design Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Arm Limited revenues, which have grown to $3.00 billion in 2023, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Arm Limited intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
About the Customer
ARM Holdings Plc is a British multinational firm specializing in the design of semiconductors and various software. Headquartered in Cambridge, UK, ARM Holdings mainly focusses on the design of ARM processors and CPU’s. They also operate under a number of other brands, such as DS-5, Real View and Keli, designing software development tools, systems, platforms, a revolutionary system-on-a-chip (SoC) infrastructure and accompanying the software.
Scope and Challenges
ARM had been using an Oracle CRM OnDemand system to support their pre-signature sales processes and customer engagement activity. Due to their rapid growth, this became an unmanageable system, which was disconnected and replaced with manual processing.
Primarily, the new manually processed data was not standardized and consistent between the businesses SAP systems the company already operated in such as SAP Ariba, SAP Concur and SAP SuccessFactors Employee Central and the old CRM system, leading to constant duplication errors. Because it was a manual process, users were reluctant to maintain data, leading to outdated or incorrect data being used through the business.
Outcome and Implications
After successful implementation of SAP S/4 HANA Arm decided to replace their aging Oracle CRM OnDemand CRM system with Microsoft Dynamics CRM. In this process, Arm partnered with Invenio for the implementation. Invenio managed a seamless integration of processing, from the creation of customer rights through to delivery of products, utilizing all available features of Dynamics CRM. Overall, Invenio built over 30 custom interfaces for the transition and continued operation of the 2 systems, and the final integration was completed using SAP Process Orchestration and proxy calls.
| Vendor | Old Product | New Product | Category | Market | VAR/SI | When | Live |
|---|---|---|---|---|---|---|---|
| Okta | Legacy Apps | Okta Identity Cloud | Access and Identity Management (AIG) | IaaS | n/a | 2021 | 2021 |
| Subscribe | Subscribe | Subscribe | Secure Email Gateways (SEGs) | IaaS | Subscribe | 2011 | 2011 |
| Subscribe | Subscribe | Subscribe | Application Hosting and Computing Services | IaaS | Subscribe | 2016 | 2016 |
| Subscribe | Subscribe | Subscribe | Content Delivery Network | IaaS | Subscribe | 2016 | 2016 |
| Subscribe | Subscribe | Subscribe | Content Delivery Network | IaaS | Subscribe | 2019 | 2019 |
| Subscribe | Subscribe | Subscribe | Application Hosting and Computing Services | IaaS | Subscribe | 2020 | 2020 |
| Vendor | Old Product | New Product | Category | Market | VAR/SI | When | Live |
|---|---|---|---|---|---|---|---|
| Cadence Design Systems | Legacy Apps | Cadence Xcelium Parallel Logic Simulation | Machine Learning and Data Science Platform | Artificial Intelligence | Subscribe | 2017 | 2017 |
| Subscribe | Subscribe | Subscribe | Chatbots and Conversational AI | Artificial Intelligence | Subscribe | 2019 | 2019 |