Artesian Water Company
664 Churchmans Road,
Newark, 19702, DE,
United States
Newark, 19702, DE,
United States
1 302-453-6930
Utilities
Artesian Water Company Technographics
Artesian Water Company Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Artesian Water Company and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 252 Artesian Water Company employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Artesian Water Company has purchased the following applications: Oracle PeopleSoft ERP for ERP Financial in 2013, Oracle Utilities Mobile Workforce Management for Field Service Management in 2013, Oracle Utilities Customer Care and Billing for Utilities Customer Care and Billing in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Artesian Water Company is running and its propensity to invest more and deepen its relationship with Oracle , New Relic , GoDaddy or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Artesian Water Company revenues, which have grown to $99.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Artesian Water Company intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Artesian Water Company Tech Stack and Enterprise Applications
Artesian Water Company ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft ERP | ERP Financial | ERP | n/a | 2013 | 2014 |
In 2013, Artesian Water Company implemented Oracle PeopleSoft ERP as its ERP Financial platform, initiating a substantive program of financial system modernization. Oracle PeopleSoft ERP deployment focused on PeopleSoft Financials with an upgrade path documented from PeopleSoft Financials 8.9 to PeopleSoft Financials 9.2 to bring core accounting, general ledger, accounts payable, and receivables capabilities to current PeopleSoft releases.
The program ran alongside a broader application refresh that included implementation of Oracle Customer Care and Billing CC&B version 2.3.1 and deployment of Oracle Mobile Workforce Management MWM version 2.1 to support customer billing and field operations. Asset management was addressed through an upgrade of Infor EAM from 8.5 to 11.1, and business intelligence reporting was consolidated by upgrading Cognos Express from 10.1 to 10.2.2 while converting the Cognos repository from an Informix database to an Oracle 11.2.0.4 database.
Architecturally the effort established an Oracle-centric transactional and reporting footprint, with Oracle PeopleSoft Financials and an Oracle 11.2.0.4 database underpinning the finance and BI layers. Operational scope encompassed finance, customer care, field workforce management, and asset management, reflecting a cross-functional rollout of applications to support billing, field service, and capital asset lifecycle activities.
Governance and release practices emphasized staged upgrades and controlled cutovers, notably for the PeopleSoft Financials migration and the Cognos database conversion, to minimize disruption to finance close and reporting cycles. Change control, version management, and targeted testing cycles were central to coordinating parallel upgrades across ERP Financial, CC&B, MWM, Infor EAM, and Cognos components.
|
Artesian Water Company ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Utilities Mobile Workforce Management | Field Service Management | ERP Services and Operations | n/a | 2013 | 2013 |
In 2013, Artesian Water Company implemented Oracle Utilities Mobile Workforce Management, a Field Service Management application, at its Newark, Delaware operations. The deployment was built on Oracle Utilities Mobile Workforce Management version 2.1 and Oracle Utilities Application Framework 4, using Configuration Tools on Framework 4 for system parametrization. The implementation was led by a Functional Architect responsible for product demonstrations and core user training to kick off the program.
Oracle Utilities Mobile Workforce Management was configured to support core field service workflows including work order assignment, crew dispatch and mobile execution, with custom mobile screens prototyped and documented. The Functional Architect produced process analysis documents, design specifications, system configuration artifacts, and database change guidance, and performed product configuration activities to align the application with operational processes. Internal and external design documents were written for screen customization and implementation details.
Integrations used XML Application Integration XAI for system-to-system data exchange, and the project coordinated data transfer requirements and mapping with CC&B and PIP architects to ensure synchronization of customer, billing and work order data. Operational coverage focused on field operations and dispatch workflows tied to customer care and billing systems in Newark, with handoffs between office and mobile crews articulated in the integration design. The technical architecture combined Application Framework configuration, XAI interfaces, and tailored mobile screens to support online and offline field activity.
Governance included structured discovery sessions, gap analysis workshops, and process analysis led by the Functional Architect, who prepared discovery questionnaires, led gap sessions, and wrote the required session and process documents. Knowledge transfer and mentoring were delivered to client teams and to developers in Manila, and training sessions were executed to enable handover and ongoing support. The project emphasized design documentation, interface mapping, and configuration standards to sustain operational support and future maintenance.
|
Artesian Water Company CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Utilities Customer Care and Billing | Utilities Customer Care and Billing | CRM | n/a | 2015 | 2015 |
In 2015, Artesian Water Company implemented Oracle Utilities Customer Care and Billing as its centralized platform to manage Utilities Customer Care and Billing workflows, customer accounts, and billing transactions. The deployment targeted enterprise customer service and billing functions across the utility, positioning Oracle Utilities Customer Care and Billing as the primary system of record for customer-facing transactions.
The implementation emphasized configuration of customer account management and billing engine capabilities, with business rules, batch processing, and automated transaction workflows orchestrated through SQL and PL/SQL development. System administration and troubleshooting were performed across Linux and Windows hosts, with the environment backed by Oracle Database and supplemental Microsoft SQL capabilities for reporting and diagnostic queries.
Integrations were established between Oracle Utilities Customer Care and Billing and adjacent operational systems listed in Artesian Water Company specialty skills, including Oracle Utilities Mobile Workforce Management for field dispatch and work order synchronization, PeopleSoft Financials for financial postings and reconciliation, ESRI GIS for spatial validation of service addresses, Infor EAM for asset and work management alignment, IBM Cognos for enterprise reporting, and Automic Automation Engine for batch job scheduling and automation.
Operational governance was driven by a Senior Systems Analyst role responsible for application lifecycle planning, patch and upgrade projects, 24/7 incident management, security vulnerability remediation, and adherence to policies and licensing. The Oracle Utilities Customer Care and Billing environment was managed via documented business process flows, functional and technical specifications, monitoring and alerting tools, and a formal roadmap tied to project schedules and annual budgeting.
|
Artesian Water Company ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2021 | 2021 |
|
Artesian Water Company IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at Artesian Water Company
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
COO | CXO | Finance | |
|
|
|
Director of Customer Relations and Supply Operations | Director | Supply Chain | |
|
|
|
Senior Vice President & Chief Information Officer | CXO | IT | |
|
|
|
Vice President of Information Technology | VP | IT | |
|
|
|
VP of Wastewater | VP | Operations | |
|
|
|
Manager of Business Applications | Manager | IT | |
|
|
|
VP Operations | VP | Operations | |
|
Apps Being Evaluated by Artesian Water Company Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Artesian Water Company IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Artesian Water Company digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Artesian Water Company Technographics
Artesian Water Company is a Utilities organization based in United States,
with around 252 employees and annual revenues of $99.0 million.
Artesian Water Company operates a diverse technology stack with applications such as
Oracle PeopleSoft ERP, Oracle Utilities Mobile Workforce Management and Oracle Utilities Customer Care and Billing,
covering areas like ERP Financial, Field Service Management and Utilities Customer Care and Billing.
Artesian Water Company has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle.
Artesian Water Company recently adopted applications including
New Relic APM in 2021, Fastly in 2021 and GoDaddy in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Artesian Water Company’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Artesian Water Company’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Artesian Water Company technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.