Ausrion
300 2nd Ave S,
Nashville, 37201, TN,
United States
Nashville, 37201, TN,
United States
1 888-881-2622
Professional Services
Ausrion Technographics
Ausrion Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Ausrion and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 23000 Ausrion employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ausrion has purchased the following applications: Microsoft Dynamics 365 for Finance and Operations for ERP Financial in 2017, iCIMS Recruit Applicant Tracking System for Applicant Tracking System in 2017, NICE Real-Time Speech Analytics for Speech Recognition AI in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ausrion is running and its propensity to invest more and deepen its relationship with Microsoft , SAP , iCIMS or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ausrion revenues, which have grown to $9.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ausrion intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Ausrion Tech Stack and Enterprise Applications
Ausrion ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Microsoft Dynamics AX | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP | n/a | 2017 | 2017 |
In 2017, Asurion implemented Microsoft Dynamics 365 for Finance and Operations as its ERP Financial solution, replacing Microsoft Dynamics AX. The deployment served Asurion accounting and finance teams and provided a centralized platform for finance systems administration across global regions, countries, and employee populations.
The implementation focused on Microsoft Dynamics 365 for Finance and Operations core financial capabilities, explicitly including Microsoft Dynamics D365 General Ledger and other modules, and Microsoft Dynamics 365 Security for role based access and entitlement management. Configuration work centered on general ledger configuration, reconciliations workflows, security role design, and support for new systems or modules brought into the finance landscape.
Integrations were a defined operational requirement, with OneStream integrations and BlackLine account reconciliation processes tied into the Dynamics 365 environment, and Concur global metadata feeding expense and travel finance metadata into the financial system. Monitoring, issue management, and operational support processes were established, and PowerBI capabilities were grown to improve monitoring and integration visibility in support of finance operations.
Governance and operational practices emphasized global support, training, and process improvement, with finance systems administrators acting as subject matter experts on projects and as primary administrators for integrations and security. The implementation reinforced internal controls through centralized administration, documented workflows, and collaborative stabilization efforts with Asurion IT to maintain and optimize the Microsoft Dynamics 365 for Finance and Operations ERP Financial environment for accounting and finance business functions.
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Expense Management | ERP |
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2017 | 2017 |
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Ausrion HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| iCIMS | Legacy | iCIMS Recruit Applicant Tracking System | Applicant Tracking System | HCM | n/a | 2017 | 2017 |
In 2017, Ausrion implemented iCIMS Recruit Applicant Tracking System to centralize external hiring and candidate intake. The deployment placed iCIMS Recruit directly on Ausrion's public careers website, providing a single entry point for job postings and applicant submissions.
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BackGround Screening | HCM |
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2018 | 2018 |
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BackGround Screening | HCM |
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2021 | 2021 |
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Candidate Relationship Management | HCM |
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2015 | 2015 |
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Core HR | HCM |
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2011 | 2018 |
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HR Service Delivery | HCM |
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2018 | 2018 |
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Onboarding | HCM |
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2018 | 2018 |
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Payroll | HCM |
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2018 | 2018 |
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Recruiting Chatbot | HCM |
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2017 | 2017 |
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Recruiting | HCM |
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2019 | 2019 |
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Recruiting, Applicant Tracking System | HCM |
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2018 | 2018 |
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Workforce Management | HCM |
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2017 | 2018 |
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Ausrion AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Nice Systems | LiveEngage | NICE Real-Time Speech Analytics | Speech Recognition AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, Asurion implemented NICE Real-Time Speech Analytics from Nice Systems (NASDAQ: NICE) across its customer service operations. The deployment replaced LiveEngage and established NICE Real-Time Speech Analytics as the enterprise Speech Recognition AI capability for real-time interaction monitoring across multiple lines of business.
The implementation focused on core Speech Recognition AI capabilities, including real-time speech analytics, streaming automated transcription, sentiment detection, and agent assist functionality to surface live conversation intelligence. Configuration emphasized low-latency processing and event tagging to support supervisor monitoring, coaching workflows, and operational alerting tied to customer intents.
Deployment scope covered multiple lines of business within Asurion’s customer service organization, creating an operational analytics layer that ran alongside agent desktops and live handling workflows. Architecture concentrated on in-line, real-time processing of voice streams to deliver immediate visibility to supervisors and to drive standardized operational handling across distributed teams.
Governance included centralized configuration of analytics rules and vocabulary to align speech models with Asurion-specific terminology and intents, enabling consistent enforcement across business units. NICE Systems reported the solution was successfully deployed and enhancing customer service, reflecting improved real-time visibility into customer interactions.
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Ausrion Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2017 | 2017 |
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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Analytics and BI | Analytics and BI |
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2022 | 2022 |
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Ausrion Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Ausrion Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2020 | 2020 |
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Digital Signing | Content Management |
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2022 | 2022 |
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Web Content Management | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2020 | 2020 |
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Ausrion CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2014 | 2014 |
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CRM | CRM |
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2022 | 2022 |
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Customer Data Platform | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2020 | 2020 |
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Ausrion EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2018 | 2018 |
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EPM | EPM |
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2011 | 2018 |
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Financial Consolidation and Close | EPM |
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2018 | 2018 |
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Financial Consolidation and Close | EPM |
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2017 | 2017 |
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Ausrion ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2018 | 2018 |
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Ausrion TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Treasury Management | TRM |
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2010 | 2010 |
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Ausrion PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2021 | 2021 |
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Robotic Process Automation | PaaS |
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2017 | 2017 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Ausrion IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2011 | 2011 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Database Management | IaaS |
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2022 | 2022 |
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Database Management | IaaS |
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2014 | 2014 |
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Database Management, Open-Source Database | IaaS |
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2022 | 2022 |
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Ausrion CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Cloud Access Security Brokers (CASB), Vulnerability Management | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Ausrion
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Analytics Officer | CXO | Finance | |
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Director of Business Intelligence | Director | IT | |
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Chief Data Scientist | CXO | IT | |
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Chief Operating Officer | CXO | Finance | |
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CEO | CXO | Finance | |
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SVP/Business Development | VP | Sales | |
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Chief Human Resources Officer | CXO | HR | |
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Chief Financial Officer | CXO | Finance | |
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Director - Global Finance and Accounting Systems COE | Director | IT | |
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CIO, SVP Technology Products | VP | IT | |
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Director, IT | Director | Finance | |
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Accounting/Finance_Accounts Payable Team | Manager | Finance | |
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Vice President, Global Finance and ERP Systems & GBPOs | VP | IT | |
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Senior Strategic Sourcing Manager, Global Indirect Procurement | Manager | Procurement | |
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VP Supply Chain Management | VP | Supply Chain | |
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Senior Director - IT Sourcing, Procurement and Vendor Management | Director | IT | |
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Principal Software Engineer - Big Data Analytics | Director | IT | |
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Big Data Engineer | Manager | IT | |
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Vice President, Global Tech Strategy, Enterprise Architecture, R&D and Data | VP | IT | |
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VP - Human Resources: Compensation, Benefits, and HR Product Development | VP | HR | |
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SVP, CIO | VP | IT | |
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Director of Payroll Services | Director | Finance | |
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General Counsel and Chief Human Resources Officer | CXO | HR | |
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Vice President HR Global Program & Technology Solutions | VP | HR | |
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Chief Financial Officer | CXO | Finance | |
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Director, Workforce Management | Director | HR | |
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Director Talent Acquisition | Director | HR | |
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Vice President Human Resources | VP | HR | |
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Director Human Resources | Director | HR | |
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Director of Human Resources | Director | HR | |
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Manager, Recruitment & Sourcing Operations | Manager | Procurement | |
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Director, Employee Relations/HR Policy & Compliance | Director | HR | |
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HR Solutions Lead, Compliance & Onboarding | Manager | HR | |
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Director, Talent Acquisition | Director | HR | |
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Director Talent Acquisition | Director | HR | |
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Senior Manager, Employment Law Compliance | Manager | Legal | |
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Vice President Of Technology - Engineering | VP | IT | |
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Senior Director Technology, Product and Corporate Recruiting | Director | HR | |
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Director, Talent Acquisition | Director | HR | |
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Director Talent Acquisition | Director | HR | |
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Chief Information Officer | CXO | IT | |
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Senior Director Of Engineering | Director | R&D | |
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Director, Data Science | Director | IT | |
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Director of Software Engineering, Enterprise Data Services | Director | IT | |
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CIO, SVP Technology Products | CXO | IT | |
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Vice President, Global Finance and ERP Systems & GBPOs | VP | Finance | |
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Director - Global Finance and Accounting Systems COE | Manager | Finance | |
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VP Supply Chain Management | VP | Supply Chain | |
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Director, IT | Director | IT | |
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Salesforce Administrator | Manager | Marketing | |
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Apps Being Evaluated by Ausrion Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Ausrion IT executives and key decision makers. This section highlights Ausrion's latest recorded technology evaluations, including Teleperformance Call Center Service for Professional Services on 2026-01-27, Craft Silicon BR Core Banking for Core Banking on 2025-11-19, and Microsoft Dynamics AX for ERP Financial on 2025-09-20. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Ausrion digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2026-01-27 | Ausrion | Evaluated | Teleperformance | Teleperformance Call Center Service | Professional Services | Professional Services |
| 2025-11-19 | Ausrion | Evaluated | Craft Silicon | Craft Silicon BR Core Banking | Core Banking | ERP Services and Operations |
| 2025-09-20 | Ausrion | Evaluated | Microsoft | Microsoft Dynamics AX | ERP Financial | ERP |
| 2025-03-20 | Ausrion | Evaluated |
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ERP Financial | ERP |
| 2025-01-17 | Ausrion | Evaluated |
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Applicant Tracking System | HCM |
| 2024-10-01 | Ausrion | Evaluated |
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EPM | EPM |
| 2024-09-11 | Ausrion | Evaluated |
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IT Service Management | ITSM |
FAQ - APPS RUN THE WORLD Ausrion Technographics
Ausrion is a Professional Services organization based in United States,
with around 23000 employees and annual revenues of $9.00 billion.
Ausrion operates a diverse technology stack with applications such as
Microsoft Dynamics 365 for Finance and Operations, iCIMS Recruit Applicant Tracking System and NICE Real-Time Speech Analytics,
covering areas like ERP Financial, Applicant Tracking System and Speech Recognition AI.
Ausrion has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, iCIMS and Nice Systems.
Ausrion recently adopted applications including
Apache Spark in 2022, DocuSign eSignature in 2022 and Pipedrive CRM in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Ausrion’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Ausrion’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Ausrion technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.