Avaya Singapore
89 Science Park Drive #01-03/04, The Rutherford Lobby A, Singapore Science Park,
Singapore, 118261,
Singapore
Singapore, 118261,
Singapore
65 6872 8599
Professional Services
Avaya Singapore Technographics
Avaya Singapore Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Avaya Singapore and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 Avaya Singapore employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Avaya Singapore has purchased the following applications: Kaltura Video Cloud Platform for Audio Video and Web Conferencing in 2013, DocuSign eSignature for Digital Signing in 2021, Oracle Siebel for CRM in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Avaya Singapore is running and its propensity to invest more and deepen its relationship with Kaltura , Microsoft , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Avaya Singapore revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Avaya Singapore intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Avaya Singapore Tech Stack and Enterprise Applications
Avaya Singapore Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Kaltura | Legacy | Kaltura Video Cloud Platform | Audio Video and Web Conferencing | Collaboration | n/a | 2013 | 2013 |
In 2013, Avaya Singapore deployed Kaltura Video Cloud Platform on its corporate website. The Kaltura Video Cloud Platform is provisioned to deliver embedded video playback, cloud-hosted media services, and web streaming functionality, and it is cataloged under Audio Video and Web Conferencing for public site delivery.
The implementation leverages core Kaltura modules including content ingestion, transcoding and adaptive bitrate streaming, a customizable web player, content management and usage analytics within the Kaltura Video Cloud Platform console. Deployment is focused on web-embedded delivery for customer-facing product and support media, with content governance and role based publishing workflows configured to control approvals and access. Avaya Singapore uses Kaltura Video Cloud Platform in the Audio Video and Web Conferencing category to support marketing and customer engagement functions on its public website.
|
|
|
|
|
Collaboration | Collaboration |
|
2019 | 2019 |
|
|
|
|
|
Collaboration | Collaboration |
|
2020 | 2020 |
|
Avaya Singapore Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2021 | 2021 |
In 2021 Avaya Singapore implemented DocuSign eSignature as its Digital Signing solution on the company website to enable external signature capture and customer-facing agreement workflows. The deployment centers on embedding DocuSign eSignature into public web forms and portal flows to provide browser-based signing, signer authentication options, and an auditable signing trail for externally hosted documents.
Configuration emphasized template-driven envelope creation and centralized administration to standardize contract and service agreement processes across customer engagement and operations teams in Singapore. Governance was structured around template libraries, role-based access to the DocuSign eSignature admin console, and retention of audit logs and certificate evidence to support compliance and operational handoffs between sales, legal, and service delivery functions.
|
Avaya Singapore CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Siebel | CRM | CRM | n/a | 2014 | 2014 |
In 2014, Avaya Singapore deployed Oracle Siebel as its CRM. The Client Services department used Oracle Siebel to centralize report generation and ticket monitoring while supporting operations delivery, asset and quality management, report analysis, incident, change and problem management, contract and claim administration, operational process documentation and order management.
Functional configuration emphasized incident management workflows, problem management and known error tracking, service contract records and order lifecycle tracking within Oracle Siebel. Siebel was used for report generation and ticket monitoring of incidents, and to support onboarding, handover documentation and creation of change requests for projects and server upgrades, with workflows capturing SLA status and root cause analysis documentation.
Integrations were explicit and operational, with SAP reported as used for contract management at approximately 60 percent usage, SharePoint used for account document management, and ServiceNow and Remedy operating as complementary ITSM platforms. Oracle Siebel served as the reporting and ticket monitoring hub in this landscape, interfacing with the Reporting Suite and Business Intelligence tools to consolidate operational and contract data for Client Services.
Governance and process work centered on standardized change request procedures, process and template creation, minute and access information retention, and measurement of change as part of handover and project transitions. Client Services workflows in Siebel supported day to day incident restoration activities, provision of workarounds and delivery of RCA to customers, while enabling account management and order management activities.
Outcomes recorded in the source notes include maintaining 100 percent of individual service contract renewal quota and receipt of an award for account retention. Oracle Siebel CRM was positioned as the operational system of record for ticket monitoring and reporting within Avaya Singapore Client Services.
|
|
|
|
|
Customer Experience | CRM |
|
2004 | 2004 |
|
|
|
|
|
Customer Experience | CRM |
|
2021 | 2021 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2013 | 2013 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2012 | 2012 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2017 | 2017 |
|
|
|
|
|
Marketing Automation | CRM |
|
2004 | 2004 |
|
|
|
|
|
Marketing Automation | CRM |
|
2014 | 2014 |
|
|
|
|
|
Marketing Automation | CRM |
|
2019 | 2019 |
|
|
|
|
|
Marketing Automation | CRM |
|
2019 | 2019 |
|
|
|
|
|
Partner Relationship Management | CRM |
|
2017 | 2017 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
|
|
|
|
Tag Management | CRM |
|
2012 | 2012 |
|
Avaya Singapore ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2019 | 2019 |
|
Avaya Singapore TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2018 | 2018 |
|
Avaya Singapore IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2017 | 2017 |
|
|
|
|
|
Cloud Storage | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2013 | 2013 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Database Management, Open-Source Database | IaaS |
|
2022 | 2022 |
|
Avaya Singapore CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at Avaya Singapore
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Avaya Singapore Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Avaya Singapore IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Avaya Singapore digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Avaya Singapore Technographics
Avaya Singapore is a Professional Services organization based in Singapore,
with around 300 employees and annual revenues of $50.0 million.
Avaya Singapore operates a diverse technology stack with applications such as
Kaltura Video Cloud Platform, DocuSign eSignature and Oracle Siebel,
covering areas like Audio Video and Web Conferencing, Digital Signing and CRM.
Avaya Singapore has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Kaltura, DocuSign and Oracle.
Avaya Singapore recently adopted applications including
MongoDB Atlas in 2022, DocuSign eSignature in 2021 and Hotjar in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Avaya Singapore’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Avaya Singapore’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Avaya Singapore technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.