Axi Technographics
Axi Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Axi and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 146 Axi employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Axi has purchased the following applications: Bancontact for Payment Processing in 2020, Microsoft 365 for Collaboration in 2019, ROGER365.io Contact Center for Call Center in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Axi is running and its propensity to invest more and deepen its relationship with Bancontact Payconiq , Microsoft , ROGER365.io or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Axi revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Axi intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Axi Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Bancontact Payconiq | Legacy | Bancontact | Payment Processing | ERP Financial Management | n/a | 2020 | 2020 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ROGER365.io | Legacy | ROGER365.io Contact Center | Call Center | CRM | Hanssens Beyond Belgium | 2024 | 2024 |
In 2024, AXI implemented ROGER365.io Contact Center as a Call Center deployment running on Microsoft Teams, positioning the application to centralize reception numbers and modernize inbound contact handling for its CRM and customer service operations. The rollout was executed by Hanssens Beyond Belgium and targeted reception and customer service workflows across Belgium and the Netherlands.
The implementation configured ROGER365.io Contact Center with centralized telephony provisioning, inbound call routing and queue management, agent status tracking, and custom reporting. After-hours handling workflows were implemented using Power Automate, and CRM connectors were configured to surface customer context for agents and to drive automated post-call processes.
Operational coverage focused on reception and CRM/customer service teams in Belgium and the Netherlands, with the platform running natively on Microsoft Teams to leverage presence and unified communications. Hanssens Beyond Belgium led a smooth phased rollout, including agent onboarding and status governance to align operational behavior with contact handling expectations.
Governance changes included formalized agent-status policies and reporting cadence to support government SLAs, and custom reporting dashboards were delivered to monitor service levels and queue performance. The deployment improved reliability, reduced wait times, and introduced live agent-status visibility and bespoke reports to meet the stated compliance and operational requirements.
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Customer Experience | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2019 | 2019 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Axi
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Axi Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||