Banco Santander Puerto Rico
1519 Ponce de Leon Avenue Stop 23,
San Juan, 00908-0146, PR,
United States
San Juan, 00908-0146, PR,
United States
1 787-729-8200
Banking and Financial Services
Banco Santander Puerto Rico Technographics
Banco Santander Puerto Rico Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Banco Santander Puerto Rico and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3133 Banco Santander Puerto Rico employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Banco Santander Puerto Rico has purchased the following applications: ICE Mortgage Black Knight MSP for Loan Management in 2020, ICE Mortgage Black Knight Actionable Intelligence Platform for Analytics and BI in 2020, Zoom for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Banco Santander Puerto Rico is running and its propensity to invest more and deepen its relationship with ICE Mortgage Technology , Zoom Video Communications , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Banco Santander Puerto Rico revenues, which have grown to $903.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Banco Santander Puerto Rico intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Banco Santander Puerto Rico Tech Stack and Enterprise Applications
Banco Santander Puerto Rico ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ICE Mortgage Technology | Legacy | ICE Mortgage Black Knight MSP | Loan Management | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, Banco Santander Puerto Rico deployed ICE Mortgage Black Knight MSP as its Loan Management platform. The deployment established a centralized servicing backbone to manage loan setup and maintenance, escrow administration, investor reporting and regulatory workflows, positioning ICE Mortgage Black Knight MSP as the core system for mortgage servicing operations.
The implementation included functional modules for servicing first mortgages with the capability to support home equity loans and lines of credit, and incorporated Black Knight’s Default suite including Loss Mitigation, Bankruptcy and Foreclosure, and Invoicing. Configuration efforts emphasized end-to-end servicing workflows, escrow calculation automation and investor reporting pipelines consistent with Loan Management operational requirements.
ICE Mortgage Black Knight MSP was integrated with Black Knight’s Servicing Digital interface to enable customer self-service and mobile payment functionality, and it consumed data from the vendor’s property records database, automated valuation models and analytics layers. The bank also leveraged Black Knight’s Actionable Intelligence Platform AIP and contributed to the McDash mortgage performance dataset, creating a linked data and analytics fabric between servicing operations and enterprise reporting.
Governance for the rollout was managed as a multi-year contract extension and platform expansion that extended existing default technologies and standardized servicing processes. Operational ownership landed with mortgage servicing and default management teams, and the bank signaled objectives to support expanding servicing operations, strengthen compliance controls and extend digital customer engagement through mobile and self-service channels.
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Loan Management | ERP Services and Operations |
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2020 | 2020 |
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Loan Management | ERP Services and Operations |
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2020 | 2020 |
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Banco Santander Puerto Rico Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ICE Mortgage Technology | Legacy | ICE Mortgage Black Knight Actionable Intelligence Platform | Analytics and BI | Analytics and BI | n/a | 2020 | 2020 |
In 2020, Banco Santander Puerto Rico implemented ICE Mortgage Black Knight Actionable Intelligence Platform as an enterprise Analytics and BI capability to consolidate mortgage servicing data and deliver unified business intelligence. The deployment accompanied a multi-year servicing agreement extension and targeted support for expanded servicing operations and compliance monitoring across the banks mortgage portfolio.
The ICE Mortgage Black Knight Actionable Intelligence Platform was provisioned as a unified data delivery framework, combining extensive property and loan data assets, a patented big data ecosystem and enterprise BI capabilities to support analytics, reporting and automated valuation feeds. Functional capabilities implemented include mortgage performance analytics, portfolio reporting and data normalization layers that surface borrower, loan and property attributes for servicing, investor reporting and regulatory compliance use cases.
Integrations were implemented with the banks servicing stack, including Black Knight MSP and the Servicing Digital customer engagement layer, and with Black Knights property records database, automated valuation models and the McDash mortgage performance dataset. Operational coverage included first mortgage servicing with supportable extension to home equity products, loss mitigation workflows, bankruptcy and foreclosure processing, and invoicing, enabling both back office servicing teams and customer-facing mobile self-service channels.
Governance and rollout centered on aligning servicing operations and default management with the new analytics platform, standardizing data feeds from MSP into the Actionable Intelligence Platform and enabling Servicing Digital to consume analytics for customer engagement. The platform was positioned to support compliance efforts, provide customers mobile payment and account visibility, and to drive improved decision-making through integrated mortgage performance intelligence as stated in the implementation announcement.
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Banco Santander Puerto Rico Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Banco Santander Puerto Rico deployed Zoom as an Audio Video and Web Conferencing solution embedded on its public website. Banco Santander Puerto Rico implemented Zoom to enable browser-based customer meetings and virtual advisor sessions directly from the site, integrating in-browser join flows, audio and video conferencing, and screen sharing into online appointment and support workflows. The implementation used client-side web embedding to provide seamless meeting access without requiring separate desktop client installations.
Operational scope centered on customer-facing digital channels, enabling customers to initiate live audio and video sessions from the bank website and supporting remote advisory and customer support workflows. Governance and operational ownership were structured around central IT and digital channels for user provisioning, meeting controls, and scheduling configuration, with standard conference capabilities such as scheduling, access controls, screen sharing, and meeting moderation configured for banking customer interactions. This record restates that Banco Santander Puerto Rico uses Zoom in 2020, with Zoom delivering Audio Video and Web Conferencing functionality to support the bank's online customer engagement.
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Banco Santander Puerto Rico Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Enterprise Content Management | Content Management |
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2017 | 2017 |
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Banco Santander Puerto Rico Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Portfolio and Investment Management | Investment Management |
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2015 | 2015 |
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Banco Santander Puerto Rico IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Banco Santander Puerto Rico
| First Name | Last Name | Title | Function | Department | Phone | |
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SVP & Corporate Controller | VP | Finance | |
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Vice President Portfolio Management | VP | Investment | |
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Executive Vice President and Chief Financial Officer and Acting Chief Accounting Officer | CXO | Finance | |
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Apps Being Evaluated by Banco Santander Puerto Rico Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Banco Santander Puerto Rico IT executives and key decision makers. This section highlights Banco Santander Puerto Rico's latest recorded technology evaluations, including FIS Balance Sheet Manager (formerly Ambit BancWare) for AML, Fraud and Compliance on 2025-10-30 and Nice Actimize for AML, Fraud and Compliance on 2025-10-09. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Banco Santander Puerto Rico digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-10-30 | Banco Santander Puerto Rico | Evaluated | FIS Global | FIS Balance Sheet Manager (formerly Ambit BancWare) | AML, Fraud and Compliance | TRM |
| 2025-10-09 | Banco Santander Puerto Rico | Evaluated | Nice Systems | Nice Actimize | AML, Fraud and Compliance | TRM |
FAQ - APPS RUN THE WORLD Banco Santander Puerto Rico Technographics
Banco Santander Puerto Rico is a Banking and Financial Services organization based in United States,
with around 3133 employees and annual revenues of $903.0 million.
Banco Santander Puerto Rico operates a diverse technology stack with applications such as
ICE Mortgage Black Knight MSP, ICE Mortgage Black Knight Actionable Intelligence Platform and Zoom,
covering areas like Loan Management, Analytics and BI and Audio Video and Web Conferencing.
Banco Santander Puerto Rico has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as ICE Mortgage Technology and Zoom Video Communications.
Banco Santander Puerto Rico recently adopted applications including
ICE Mortgage Black Knight MSP in 2020, ICE Mortgage Black Knight Servicing Digital in 2020 and ICE Mortgage Black Knight Loss Mitigation in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Banco Santander Puerto Rico’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Banco Santander Puerto Rico’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Banco Santander Puerto Rico technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.