Bangor Savings Bank
3 State St,,
Bangor, 4402, ME,
United States
Bangor, 4402, ME,
United States
1 877-226-4671
Banking and Financial Services
Bangor Savings Bank Technographics
Bangor Savings Bank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Bangor Savings Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 Bangor Savings Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bangor Savings Bank has purchased the following applications: Bottomline ePay for Payment Processing in 2020, Jack Henry Banking SilverLake for Core Banking in 2018, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bangor Savings Bank is running and its propensity to invest more and deepen its relationship with Bottomline Technologies , PayWith , Jack Henry & Associates or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bangor Savings Bank revenues, which have grown to $450.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bangor Savings Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Bangor Savings Bank Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Bottomline Technologies | Legacy | Bottomline ePay | Payment Processing | ERP Financial Management | n/a | 2020 | 2020 |
In 2020, Bangor Savings Bank implemented Bottomline ePay on its public website to enable Payment Processing for customer-facing online payments. Bangor Savings Bank integrated Bottomline ePay as the bank level payment acceptance engine, aligning the Payment Processing solution with its retail banking digital channel and online account interactions.
The Bottomline ePay deployment focuses on standard Payment Processing capabilities, including a payment gateway layer, hosted payment pages, tokenization for card data handling, and reconciliation and reporting workflows typical of online payment platforms. Bottomline ePay was configured to support secure checkout flows and transaction reporting, reflecting Payment Processing functional terminology such as authorization, capture, settlement, and transaction reconciliation.
Integration work centered on embedding Bottomline ePay into the website payment flow, using hosted payment pages or server to server APIs to minimize direct card data exposure on Bangor Savings Bank web properties. Operational scope for the implementation is customer-facing digital channels, with the Payment Processing solution serving online payment capture and post-transaction reporting processes used by operations and customer service teams.
Governance for the Bottomline ePay implementation emphasizes payment operations controls and payment data handling, consistent with Payment Processing requirements such as PCI scope considerations and reconciliation governance. The implementation narrative positions Bangor Savings Bank Bottomline ePay Payment Processing as an embedded website payment capability supporting online customer payments within the bank digital channel architecture.
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Payment Processing | ERP Financial Management |
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2022 | 2023 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Jack Henry & Associates | Legacy | Jack Henry Banking SilverLake | Core Banking | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018 Bangor Savings Bank implemented Jack Henry Banking SilverLake within its Deposit Operations Transactional Banking team. Jack Henry Banking SilverLake is the bank's Core Banking application supporting deposit lifecycle and teller transaction workflows used by the deposit operations organization.
Operational configuration focused on deposit transaction processing, with staff performing maintenance, processing and reviews of incoming and outgoing Automated Clearinghouse transactions, ATM transactions, Remote Deposit Capture transactions, Vertex teller transactions and check file processing. Workflows included transaction posting, exception handling and reconciliation tasks tied to deposit operations, supporting routine high volume processing for transactional banking staff.
Governance emphasized implementation and execution of consistent controls to mitigate operational risk, with operational reviews and procedures embedded in day to day deposit operations. Deposit Operations personnel delivered efficient and knowledgeable resolutions to internal and external client requests and demonstrated high level proficiency with Jack Henry Banking SilverLake, making the application the operational backbone for deposit related transactions throughout the bank.
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Digital Banking | ERP Services and Operations |
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2018 | 2018 |
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Loan Management | ERP Services and Operations |
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2004 | 2005 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Bangor Savings Bank implemented LivePerson Conversational Cloud on its public website to deliver conversational customer service for retail and small business customers. The deployment uses LivePerson Conversational Cloud as the bank's web-embedded conversational layer, aligning with the Chatbots and Conversational AI category and enabling real-time messaging within the digital channel.
Configuration focused on automated messaging and intent recognition, with conversational flows for common inquiries, FAQ handling, and escalation pathways to live agents. Modules implemented reflect standard Chatbots and Conversational AI capabilities, including session management, dialog authoring, and conversation analytics to monitor engagement and intent accuracy.
Operational scope centers on digital customer service and contact center coordination, with the website chat interface serving as the primary touchpoint for customer interactions. Governance established content controls, regular intent model retraining, and compliance review processes to manage banking communications and maintain response quality.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Online Meeting Scheduling | Collaboration |
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2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2023 | 2023 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2000 | 2000 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Bangor Savings Bank
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Bangor Savings Bank Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Bangor Savings Bank IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Bangor Savings Bank digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Bangor Savings Bank Technographics
Bangor Savings Bank is a Banking and Financial Services organization based in United States,
with around 1200 employees and annual revenues of $450.0 million.
Bangor Savings Bank operates a diverse technology stack with applications such as
Bottomline ePay, Jack Henry Banking SilverLake and LivePerson Conversational Cloud,
covering areas like Payment Processing, Core Banking and Chatbots and Conversational AI.
Bangor Savings Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Bottomline Technologies, Jack Henry & Associates and LivePerson.
Bangor Savings Bank recently adopted applications including
SardineAI Platform in 2023, PayWith Processing in 2022 and Cloudflare CDN in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Bangor Savings Bank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Bangor Savings Bank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Bangor Savings Bank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.