Bank Australia Australia
Level 12, 54 Wellington Street,
Collingwood, 3066, VIC,
Australia
Collingwood, 3066, VIC,
Australia
61 3 9854-4666
Banking and Financial Services
Bank Australia Australia Technographics
Bank Australia Australia Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Bank Australia Australia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 900 Bank Australia Australia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bank Australia Australia has purchased the following applications: Frontier Software iChris for Core HR in 2015, Data Action Core Banking for Core Banking in 2017, Olark Live Chat for Chatbots and Conversational AI in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bank Australia Australia is running and its propensity to invest more and deepen its relationship with Frontier Software , ELMO Software , Data Action or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bank Australia Australia revenues, which have grown to $142.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bank Australia Australia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Bank Australia Australia Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Frontier Software | Legacy | Frontier Software iChris | Core HR | HCM | n/a | 2015 | 2015 |
In 2015, Bank Australia Australia implemented Frontier Software iChris, a Core HR application. The implementation was positioned inside the People & Culture Operations function, supporting recruitment, HR systems, reporting and analytics, and general HR advisory services across the bank.
During the Apr 2020 to Dec 2020 contract of the Interim Head of People & Culture, that lead served as Project Manager for the Frontier Software iChris rollout and configuration, specifically overseeing payroll, Manager Self Service, Employee Self Service, Intelligent Workflows, and Reporting and Analytics modules. The configuration work focused on standard Core HR capabilities, including centralized employee records, self-service access for managers and staff, workflow automation for approvals, and operational reporting.
Operational coverage emphasized the People & Culture team as the primary user community, with the project team supporting organizational HR processes such as annual performance reviews and the employee engagement survey. The initiative also produced governance artifacts and executive briefing papers, and the project lead reviewed and updated HR policies and procedures to align process controls with the Frontier Software iChris configuration.
Governance and rollout were coordinated with senior leadership through the Way Ahead Group and the Chief Management Team, with the project manager authoring materials for Senior Executive and Board review. Reporting and analytics modules were instrumented to feed HR reporting needs and to support annual report content preparation, while operationalizing Manager Self Service and Employee Self Service to shift routine transactions into the Core HR application.
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Employee Self Service | HCM |
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2020 | 2020 |
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Onboarding | HCM |
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2018 | 2018 |
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Payroll | HCM |
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2010 | 2010 |
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Recruiting, Applicant Tracking System | HCM |
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2018 | 2018 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Data Action | Legacy | Data Action Core Banking | Core Banking | ERP Services and Operations | n/a | 2017 | 2018 |
In 2017, Bank Australia Australia implemented Data Action Core Banking. Data Action Core Banking was established as the bank's central Core Banking platform and the foundation for retail deposits, transactional processing and back office account servicing.
The implementation aligned with typical Core Banking functional modules such as account management, transaction posting and clearing, product configuration, customer and deposit servicing, payments orchestration and general ledger integration. Configuration and parameterization work focused on supporting retail account lifecycle, posting rules and settlement flows, consistent with core banking operational workflows.
Operationally the Data Action Core Banking environment remained in place as Bank Australia began a separate loan origination replacement effort. The bank is replacing its end of life loan origination system with Cloudcase Software Solutions running on AWS, the loan origination platform is used by over 200 staff and is described as critical to operations, and Data Action committed to playing an integrator role for the transition. Concurrent upgrades in the broader enterprise program include a Microsoft Dynamics CRM rollout, marketing automation and expanded data analytics and reporting, indicating planned integration points between the core banking platform, CRM and analytics stacks.
The loan origination replacement was slated for completion by 2024 and is part of an enterprise-wide digitisation and transformation program running through to 2025, which centrally coordinates backend upgrades and process redesign. Bank Australia expects the new loan origination platform to add automation, accelerate approval times and reduce administrative tasks so staff can focus more on customer service.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Olark | Legacy | Olark Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, Bank Australia Australia deployed Olark Live Chat as a web-based customer engagement layer under the Chatbots and Conversational AI category on its public corporate website. The deployment used an embedded Olark Live Chat widget to provide real-time text interactions with site visitors, placing Olark Live Chat at the front line of digital customer engagement for retail banking customers.
The implementation focuses on standard conversational capabilities including real-time messaging, visitor presence detection, canned responses and scripted prompts, chat transcript capture, and an agent console for live support and session handoff. Operational ownership is centered on customer service and digital channels teams, with the solution supporting live agent staffing, chat routing and shift coverage workflows while centralizing digital engagement on the corporate site.
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Intelligent Process Automation | AI-Powered Application |
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2024 | 2024 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2016 | 2016 |
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Analytics and BI | Analytics and BI |
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2015 | 2016 |
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Analytics and BI | Analytics and BI |
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2015 | 2015 |
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Analytics and BI | Analytics and BI |
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2015 | 2016 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2016 | 2016 |
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Survey and Questionnaire | Collaboration |
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2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce Fraud Protection | eCommerce |
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2023 | 2023 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2022 | 2022 |
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Customer Data Platform | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2022 | 2022 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2020 | 2020 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Bank Australia Australia
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Bank Australia Australia Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Bank Australia Australia Technographics
Bank Australia Australia is a Banking and Financial Services organization based in Australia,
with around 900 employees and annual revenues of $142.0 million.
Bank Australia Australia operates a diverse technology stack with applications such as
Frontier Software iChris, Data Action Core Banking and Olark Live Chat,
covering areas like Core HR, Core Banking and Chatbots and Conversational AI.
Bank Australia Australia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Frontier Software, Data Action and Olark.
Bank Australia Australia recently adopted applications including
Cloudcase Platform in 2024, LexisNexis ThreatMetrix in 2023 and Magnite (ex Rubicon Project) in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Bank Australia Australia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Bank Australia Australia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Bank Australia Australia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.