Bank Frick
Landstrasse 14,
Balzers, 9496,
Liechtenstein
Balzers, 9496,
Liechtenstein
423 388 21 21
Banking and Financial Services
Bank Frick Technographics
Bank Frick Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Bank Frick and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 250 Bank Frick employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bank Frick has purchased the following applications: Pega Platform for Business Process Management in 2019, DNN Evoq Content for Web Content Management in 2017, Zendesk Service for Customer Support in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bank Frick is running and its propensity to invest more and deepen its relationship with Pegasystems , DotNetNuke , Progress Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bank Frick revenues, which have grown to $30.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bank Frick intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Bank Frick Tech Stack and Enterprise Applications
Bank Frick ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Pegasystems | Legacy | Pega Platform | Business Process Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, Bank Frick began deploying Pega Platform as its Business Process Management solution to standardize operational and compliance workflows across the bank. The engagement included a contracted Pega Lead System Architect starting in November 2019, who has provided architecture, implementation oversight, and continued technical leadership.
Implementation focused on core Business Process Management capabilities, including case management, business rules automation, workflow orchestration, and model-driven configuration of case types and stages. The Pega Platform deployment emphasized rule versioning, SLA configuration, and user interface components for task worklists and case dashboards.
Operational rollout was organized around banking operations and compliance functions, with the Pega Lead System Architect governing rule lifecycle, release control, and configuration governance to align processes with internal control requirements. The architecture was provisioned to support iterative process development and controlled releases under the architect contract that began in November 2019 and continues to present.
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Bank Frick Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DotNetNuke | Legacy | DNN Evoq Content | Web Content Management | Content Management | n/a | 2017 | 2017 |
In 2017, Bank Frick implemented DNN Evoq Content as its Web Content Management solution for the corporate website. The deployment centered on web content authoring and publishing, template driven page management, role based permissions and workflow orchestration to support marketing and corporate communications.
DNN Evoq Content was configured to manage the site's information architecture, multilingual content and editorial workflows consistent with Web Content Management platforms. Operational scope covered the bank's public website and digital marketing functions, centralizing content creation, approval and scheduling across editorial and compliance teams, with governance implemented through role based access controls, approval workflows and content versioning to align publishing processes with regulatory review requirements.
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Web Content Management | Content Management |
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2017 | 2017 |
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Bank Frick CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2020 | 2020 |
In 2020, Bank Frick implemented Zendesk Service on their website to centralize Customer Support intake and formalize web-based case management for online client inquiries. The deployment positioned Zendesk Service as the primary customer support application for front-office and client-facing teams in Liechtenstein.
The implementation emphasized standard Zendesk Service capabilities, including web widget capture, ticketing and queuing, a help center style knowledge base, agent workspace configuration, automated routing rules, SLA queues, and reusable response macros to standardize workflows. Configuration work focused on service desks and case lifecycle management, with reporting and dashboarding aligned to incident volume and agent workloads.
Operational scope covered customer support and front-office business functions, with role-based access controls and agent profiles configured to match Bank Frick operational roles. Governance layered ticket ownership, escalation rules, and workflow orchestration into existing service procedures, enabling consistent handling of web-originated inquiries through the Zendesk Service platform.
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Marketing Automation | CRM |
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2016 | 2016 |
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Bank Frick ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2021 | 2021 |
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Bank Frick Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Portfolio and Investment Management | Investment Management |
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2019 | 2019 |
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Portfolio and Investment Performance and Planning | Investment Management |
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2019 | 2019 |
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Portfolio and Investment Performance and Planning | Investment Management |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Bank Frick
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Operations Officer | CXO | Finance | |
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CFO | CXO | Finance | |
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Team Head Operations and Technologies Analysis | Director | Operations | |
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Treasury & Financial Institutions Manager | Manager | Treasury | |
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Apps Being Evaluated by Bank Frick Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Bank Frick IT executives and key decision makers. This section highlights Bank Frick's latest recorded technology evaluations, including Temenos T24 for Core Banking on 2024-09-09. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Bank Frick digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-09-09 | Bank Frick | Evaluated | Temenos | Temenos T24 | Core Banking | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Bank Frick Technographics
Bank Frick is a Banking and Financial Services organization based in Liechtenstein,
with around 250 employees and annual revenues of $30.0 million.
Bank Frick operates a diverse technology stack with applications such as
Pega Platform, DNN Evoq Content and Zendesk Service,
covering areas like Business Process Management, Web Content Management and Customer Support.
Bank Frick has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Pegasystems, DotNetNuke and Zendesk.
Bank Frick recently adopted applications including
Atlassian Jira Service Desk in 2021, Zendesk Service in 2020 and Pega Platform in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Bank Frick’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Bank Frick’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Bank Frick technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.