Bank of Guam
111 West Chalan Santo Papa,
Agana, 96910, GU,
United States
Agana, 96910, GU,
United States
1 671-472-5300
Banking and Financial Services
Bank of Guam Technographics
Bank of Guam Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Bank of Guam and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 529 Bank of Guam employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bank of Guam has purchased the following applications: Jack Henry Ensenta for Payment Processing in 2018, Fiserv Signature Bank Platform for Core Banking in 2016, Glia AI Management for Chatbots and Conversational AI in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bank of Guam is running and its propensity to invest more and deepen its relationship with Jack Henry & Associates , Fiserv , Q2 Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bank of Guam revenues, which have grown to $108.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bank of Guam intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Bank of Guam Tech Stack and Enterprise Applications
Bank of Guam ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Jack Henry & Associates | Legacy | Jack Henry Ensenta | Payment Processing | ERP | n/a | 2018 | 2018 |
In 2018 Bank of Guam deployed Jack Henry Ensenta for Payment Processing as a web based payments capability on its public website. The deployment established Jack Henry Ensenta as the bank's online payment acceptance and processing layer for customer facing web flows.
The Jack Henry Ensenta implementation at Bank of Guam centered on payment gateway and electronic payment orchestration functions, including authorization routing, settlement orchestration, tokenization and reconciliation workflow support consistent with Payment Processing platforms. Configuration work focused on secure data handling, payment workflow rules, and mapping of web checkout events into the payments engine.
Operational coverage targeted the bank's digital channel for retail and small business customers and tied into the bank's back office settlement and reconciliation processes. Governance and operational ownership rested with payments operations and digital banking teams, with controls for configuration, transaction monitoring, and operational change management around Jack Henry Ensenta.
|
Bank of Guam ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fiserv | Legacy | Fiserv Signature Bank Platform | Core Banking | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016, Bank of Guam implemented Fiserv Signature Bank Platform. The Fiserv Signature Bank Platform was deployed as the bank's Core Banking system to support transaction capture and cash processing workflows in the Cash Processing Center in Hagåtña, GU.
The implementation emphasized transaction posting, cash and coin counting procedures, deposit processing including night drop deposits, and cash vault maintenance, leveraging Fiserv Signature Bank Platform capabilities for posting and balance sheet reflection on the core CBS ledger. Day to day operations included processing customer bags in receipt order, rolling and bundling coin, preparing daily paperwork, and generating records and reports inside the Fiserv Signature Bank Platform environment.
The platform operated alongside branch services and the Central Proof Department, with explicit integration points to Patriot Officer System for change fund requests and for routing suspicious depositor activity to compliance officers. Operational coverage focused on the Cash Processing Center and its interactions with armored courier receipt workflows and branch night depository services.
Governance and operational controls were formalized through documented daily procedures, consolidation and handoff processes to Central Proof, and recurring training, including monthly BVS courses. Workflows emphasized reconciliation and custodial controls, with staff responsibilities for balancing cash boxes and ensuring the CBS reflected accurate balances.
|
|
|
|
|
Digital Banking | ERP Services and Operations |
|
2011 | 2011 |
|
Bank of Guam AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Glia Technologies | Legacy | Glia AI Management | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, Bank of Guam implemented Glia AI Management on their website. Glia AI Management is deployed as part of the Chatbots and Conversational AI layer to provide web-based conversational interfaces and real-time customer engagement capabilities for retail and small business customers.
The deployment is centered on an embedded web conversational client paired with a centralized management console to configure conversational workflows, intent routing, escalation rules, and session orchestration. Operational scope is focused on digital customer service and online banking support across the bank's website, with governance administered through the Glia management layer to update conversational scripts, monitor session activity, and support agent-assisted escalations to live staff when needed.
|
Bank of Guam Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Online Meeting Scheduling | Collaboration |
|
2022 | 2022 |
|
Bank of Guam Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Signing | Content Management |
|
2021 | 2021 |
|
Bank of Guam CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
|
|
|
|
Sales Automation, CRM | CRM |
|
2021 | 2021 |
|
Bank of Guam ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2021 | 2021 |
|
Bank of Guam Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
CRM and Investor Relationship Management | Investment Management |
|
2020 | 2020 |
|
Bank of Guam TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
AML, Fraud and Compliance | TRM |
|
2020 | 2020 |
|
Bank of Guam IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
Bank of Guam CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2014 | 2014 |
|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at Bank of Guam
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
IT Manager | Manager | IT | |
|
|
|
CTO | CXO | Finance | |
|
|
|
Chief Operating Officer | CXO | Finance | |
|
|
|
President & CEO | CXO | Finance | |
|
Apps Being Evaluated by Bank of Guam Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Bank of Guam IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Bank of Guam digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Bank of Guam Technographics
Bank of Guam is a Banking and Financial Services organization based in United States,
with around 529 employees and annual revenues of $108.0 million.
Bank of Guam operates a diverse technology stack with applications such as
Jack Henry Ensenta, Fiserv Signature Bank Platform and Glia AI Management,
covering areas like Payment Processing, Core Banking and Chatbots and Conversational AI.
Bank of Guam has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Jack Henry & Associates, Fiserv and Glia Technologies.
Bank of Guam recently adopted applications including
Glia AI Management in 2022, Coconut Enterprise Appointment Scheduling in 2022 and Microsoft Azure Cloud Services in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Bank of Guam’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Bank of Guam’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Bank of Guam technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.