Pune, 411005,
India
Bank of Maharashtra Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Bank of Maharashtra and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 12721 Bank of Maharashtra employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bank of Maharashtra has purchased the following applications: Route Mobile 2-Way Messaging for Collaboration in 2022, Route Mobile Mail2SMS for CPaaS (Communication Platform as a Service) in 2022, Uniken REL-ID for Identity and Access Management (IAM) in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bank of Maharashtra is running and its propensity to invest more and deepen its relationship with Route Mobile , Uniken or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bank of Maharashtra revenues, which have grown to $671.5 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bank of Maharashtra intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Route Mobile | Legacy | Route Mobile 2-Way Messaging | Collaboration | Collaboration | n/a | 2022 | 2022 |
In 2022, Bank of Maharashtra implemented Route Mobile 2-Way Messaging using Route Mobile's CPaaS and WhatsApp Business platform to establish a WhatsApp Banking service, classified under the Collaboration category. The deployment focused on conversational workflows and two-way messaging orchestration to support customer care and basic banking queries across India.
The implementation of Route Mobile 2-Way Messaging delivered functional modules for customer interaction, including balance inquiry, mini statement retrieval, and cheque book requests, together with interactive chat flows and opt in and opt out controls. The solution was configured to enable two way messaging capability for real time customer responses and automated conversational handoffs to human agents where required.
Operationally the platform was integrated with the bank's CRM and customer service operations to route inbound WhatsApp conversations into existing service queues and case handling processes, supporting customer care teams nationwide. The scope covered retail customer service and basic account servicing functions across Bank of Maharashtra locations in India.
Governance and process controls emphasized consent management via opt in and opt out features and conversational flow governance to standardize responses to common queries. The rollout aimed to improve customer experience and response rates, with Route Mobile's CPaaS and WhatsApp Business platform serving as the primary messaging and orchestration layer for the bank's Collaboration use case.
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Collaboration | Collaboration |
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2022 | 2022 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Route Mobile | Legacy | Route Mobile Mail2SMS | CPaaS (Communication Platform as a Service) | PaaS | n/a | 2022 | 2022 |
In 2022, Bank of Maharashtra implemented Route Mobile Mail2SMS using Route Mobile's CPaaS (Communication Platform as a Service) to enable a WhatsApp Banking service across India for customer care and banking CRM functions. The deployment focused on messaging orchestration, template-driven notifications and conversational customer care flows to deliver balance inquiry, mini statements, cheque status and other basic banking services via WhatsApp. Route Mobile Mail2SMS is referenced as the application name while its specific role is inferred as part of Route Mobile’s broader CPaaS messaging stack rather than being explicitly documented in the announcement.
The implementation covered nationwide customer service operations and retail banking touchpoints, aligning WhatsApp channel workflows with existing customer care and banking CRM processes. Functional capabilities implemented include automated request-response handling, notification delivery and structured data retrieval for account queries, consistent with CPaaS (Communication Platform as a Service) messaging and conversational automation features. The public disclosure notes improved customer convenience and digital access as the primary outcome of the WhatsApp Banking service.
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Uniken | Legacy | Uniken REL-ID | Identity and Access Management (IAM) | CyberSecurity | n/a | 2014 | 2014 |
In 2014, Bank of Maharashtra implemented Uniken REL-ID to secure its MahaSecure digital banking app. The deployment used Uniken REL-ID under the Identity and Access Management (IAM) category to protect internet and mobile banking and to remove dependency on SMS OTP for transaction authentication.
The implementation emphasized omnichannel transaction verification and customer authentication, embedding REL-ID capabilities directly into transaction workflows. Functional capabilities deployed included secure transaction verification, token-based authentication and device binding to strengthen channel-level trust.
The scope focused on finance operations in India, protecting retail internet banking and mobile banking channels through the MahaSecure digital banking app. Integration was concentrated at the channel layer, instrumenting authentication and transaction verification within the app rather than relying on SMS OTP.
Governance and process changes shifted transaction verification responsibilities into a centralized Identity and Access Management (IAM) control plane, altering authentication flows for online transactions. The deployment aimed to reduce online banking fraud and improve customer trust as reported by the bank.
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