BankUnited
14817 Oak Lane,
Miami Lakes, 33016, FL,
United States
Miami Lakes, 33016, FL,
United States
1 305-569-2000
Banking and Financial Services
BankUnited Technographics
BankUnited Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by BankUnited and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1662 BankUnited employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that BankUnited has purchased the following applications: Coupa Expense for Expense Management in 2015, ServiceNow Safe Workplace Suite for Environment, Health and Safety (EHS) in 2021, Fiserv Signature Bank Platform for Core Banking in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems BankUnited is running and its propensity to invest more and deepen its relationship with Coupa Software , ServiceNow , UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing BankUnited revenues, which have grown to $1.01 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for BankUnited intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
BankUnited Tech Stack and Enterprise Applications
BankUnited ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Coupa Software | Legacy | Coupa Expense | Expense Management | ERP | n/a | 2015 | 2015 |
In 2015, BankUnited implemented Coupa Expense. Coupa Expense was deployed as the bank's Expense Management application to centralize executive travel booking, expense reporting, reconciliation, and invoice preparation for corporate finance and executive administrative functions at BankUnited in the United States.
The implementation focused on standard expense reporting and reconciliation capabilities within Coupa Expense, including submission and approval workflows, expense statement preparation, and travel and conference expense processing. Configuration emphasized role based approval routing for executive assistants and finance approvers, and the platform was used to track and reconcile expense reports prepared by Executive Assistants supporting senior leadership.
Operational processes described alongside the deployment show Coupa Expense used in daily expense capture and reconciliation, while timecard administration and team payroll entries were handled through the ADP system, with Executive Assistants performing manual entry and approvals into ADP as part of the operational workflow. Troubleshooting and first line support for Coupa Expense related issues was handled by administrative staff, who also coordinated scheduling and itinerary inputs that fed expense reporting activity.
Governance reflected a combined model of executive administrative control and corporate finance oversight, with Executive Assistants preparing board and committee expense documentation and finance teams reconciling submitted expenses in Coupa Expense. The deployment tied expense operations to executive office workflows, travel and conference processing, and payroll time entry practices without documented third party system integrators.
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BankUnited HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServiceNow | Legacy | ServiceNow Safe Workplace Suite | Environment, Health and Safety (EHS) | HCM | n/a | 2021 | 2021 |
In 2021, BankUnited implemented ServiceNow Safe Workplace Suite to centralize Environment, Health and Safety (EHS) workflows and manage the return of employees to physical facilities. The rollout created a single return to office portal designed to orchestrate daily health checks and employee readiness, aligning workplace operations and employee services under a unified ServiceNow application footprint.
ServiceNow Safe Workplace Suite deployment at BankUnited included Employee Health Screening capabilities for daily health checks, PPE inventory tracking, and readiness surveys, together with Workplace Safety Management features for desk reservations, predefined safe distancing plans, shift assignments and sanitation schedules. The Safe Workplace Dashboard was used to aggregate occupancy and resource data to support planning, and Neighborhoods for Workplace Service Delivery provided team and area assignments to manage traffic flow and flexible seating for departments.
The implementation integrated workplace reservation management into employee productivity tools through a Microsoft Outlook Add-In to allow workstation reservations and attendee updates directly from calendar invites, creating an omnichannel reservation workflow. Operational coverage focused on BankUnited facilities and bank operations, with Workplace Service Delivery and Employee Health Screening used as primary interfaces for employees and facilities teams to self service reservations and report readiness.
Governance was centered on a centralized portal model to standardize daily screening, PPE provisioning and sanitation scheduling workflows, shifting responsibility for workplace safety processes into platform managed service delivery and workforce readiness processes. BankUnited stated it would continue to leverage ServiceNow Safe Workplace Suite as more employees return to workplaces, reflecting a commitment to ongoing use of the ServiceNow Safe Workplace Suite and to maintaining employee comfort and safety as measured through readiness surveys. ServiceNow reported an overall uptick in Safe Workplace and Workplace Service Delivery app usage beginning in 2021, with broad adoption of Employee Health Screening and Workplace Safety Management across customers.
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Time and Attendance | HCM |
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2014 | 2014 |
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Time and Attendance | HCM |
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2015 | 2015 |
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Workforce Management | HCM |
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2014 | 2014 |
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Workforce Scheduling | HCM |
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2014 | 2014 |
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BankUnited ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fiserv | Legacy | Fiserv Signature Bank Platform | Core Banking | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016 BankUnited implemented Fiserv Signature Bank Platform for Core Banking to centralize branch processing, treasury operations, and BSA/AML compliance workflows. The deployment emphasized production use across branch operations and treasury management while supporting regulatory reporting for branches and executive stakeholders.
Configuration centered on Fiserv Signature Core, with operational use of Aperio and Desktop Teller, and an orchestrated Treasury Management System. Functional capabilities implemented included deposit account initiation and maintenance, wire transaction processing, branch teller workflows, cash order orchestration, delivery scheduling, and cash flow forecasting and reporting.
Operational integrations tied Fiserv Signature Bank Platform components to branch-facing applications, and the Treasury Management System coordinated cash orders from the Federal Reserve as part of daily cash logistics. The implementation supported branch operations and multiple business lines, producing departmental reporting and month-end regulatory reports consumed by branch managers and senior executives.
Governance and process transformation were driven by business analysts and operations leads who designed and validated departmental policies, BSA/AML risk controls, and reporting structures. Deliverables included formal written review reports for banking and business leadership, revised procedures for transactional workflows and compliance checks, and collaborative remediation plans developed with process owners.
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Digital Banking | ERP Services and Operations |
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2018 | 2018 |
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Lease Management | ERP Services and Operations |
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2015 | 2016 |
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Lease Management | ERP Services and Operations |
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2017 | 2017 |
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BankUnited Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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BankUnited Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2015 | 2015 |
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BankUnited CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2025 | 2025 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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BankUnited EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Financial Consolidation and Close | EPM |
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2012 | 2012 |
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BankUnited ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2020 | 2020 |
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BankUnited PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Robotic Process Automation | PaaS |
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2019 | 2019 |
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BankUnited IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Digital Workspace | IaaS |
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2011 | 2011 |
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Digital Workspace | IaaS |
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2021 | 2021 |
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BankUnited CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at BankUnited
| First Name | Last Name | Title | Function | Department | Phone | |
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AVP, BI Reporting IT Manager | VP | IT | |
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Senior Vice President IT Application Delivery | VP | IT | |
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SVP, Head of ERM Strategy and Regulatory Relations | VP | Risk | |
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Executive Vice President, Corporate Finance | VP | Finance | |
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Controller | Director | Finance | |
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Treasurer | Manager | Treasury | |
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SVP, Senior Finance Manager | VP | Finance | |
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VP-Senior Finance Manager | VP | Finance | |
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Senior Vice President || Chief Accounting Officer | CXO | Finance | |
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Procurement Manager | Manager | Procurement | |
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Chief Information Officer | CXO | IT | |
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Executive Vice President - Human Resources | VP | HR | |
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Vice President, Information Technology | VP | IT | |
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SVP of Benefits, Compensation & Payroll | VP | HR | |
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Chief Financial Officer | CXO | Finance | |
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Chief Operating Officer | CXO | Finance | |
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AVP, Recruiter III/ HR Business Partner | VP | HR | |
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VP, Payroll Manager | VP | HR | |
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Senior Customer Relationship Manager | Manager | Customer Service | |
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Customer Relationship Manager | Manager | Customer Service | |
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Senior Tax Accountant | Manager | Finance | |
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Senior Vice President, Tax Director | Director | Finance | |
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EVP - Executive Risk Officer | VP | Risk | |
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Executive Vice President - Director of Underwriting | Director | Finance | |
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SVP- Director of Financial Risk Management | Director | Risk | |
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Vice President Digital Banking Senior Product Manager | VP | Finance | |
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Vice President Digital Banking Director of Software Development | VP | Finance | |
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Senior Vice President, Director of Digital Banking | VP | Finance | |
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Apps Being Evaluated by BankUnited Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from BankUnited IT executives and key decision makers. This section highlights BankUnited's latest recorded technology evaluations, including Jack Henry Ensenta for Payment Processing on 2025-05-01, FIS Commercial Loan Servicing (formerly ACBS) for Loan Management on 2025-04-01, and nCino Bank Operating System for Core Banking on 2025-03-28. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the BankUnited digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-05-01 | BankUnited | Evaluated | Jack Henry & Associates | Jack Henry Ensenta | Payment Processing | ERP |
| 2025-04-01 | BankUnited | Evaluated | FIS Global | FIS Commercial Loan Servicing (formerly ACBS) | Loan Management | ERP Services and Operations |
| 2025-03-28 | BankUnited | Evaluated | nCino | nCino Bank Operating System | Core Banking | ERP Services and Operations |
| 2024-08-07 | BankUnited | Evaluated |
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Core Banking | ERP Services and Operations |
FAQ - APPS RUN THE WORLD BankUnited Technographics
BankUnited is a Banking and Financial Services organization based in United States,
with around 1662 employees and annual revenues of $1.01 billion.
BankUnited operates a diverse technology stack with applications such as
Coupa Expense, ServiceNow Safe Workplace Suite and Fiserv Signature Bank Platform,
covering areas like Expense Management, Environment, Health and Safety (EHS) and Core Banking.
BankUnited has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Coupa Software, ServiceNow and Fiserv.
BankUnited recently adopted applications including
Talkdesk Customer Experience Automation (CXA) in 2025, ServiceNow Safe Workplace Suite in 2021 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of BankUnited’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates BankUnited’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete BankUnited technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.