Batelco
Building 1095, Road 1425, Block,
Hamala, 1014,
Bahrain
Hamala, 1014,
Bahrain
973 39611196
Communications
Batelco Technographics
Batelco Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Batelco and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1550 Batelco employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Batelco has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2020, Oracle Cloud HCM for Core HR in 2020, LiveChat for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Batelco is running and its propensity to invest more and deepen its relationship with Oracle , Fable Fintech , LiveChat, Inc. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Batelco revenues, which have grown to $1.10 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Batelco intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Batelco Tech Stack and Enterprise Applications
Batelco ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud ERP | ERP Financial | ERP | n/a | 2020 | 2021 |
In 2020 Batelco implemented Oracle Cloud ERP. Batelco selected Oracle ERP and HCM cloud architecture to simplify back office processes, improve the employee experience, and optimize costs, positioning Oracle Cloud ERP as the companys ERP Financial backbone for core finance and procurement functions.
The deployment used Oracle cloud architecture and concentrated on standard ERP Financial capabilities, with configuration work focused on general ledger, accounts payable, accounts receivable, fixed asset accounting, procurement, financial close workflows, and reporting. Oracle HCM was adopted alongside Oracle Cloud ERP to align HR master data and payroll-related financial flows, consolidating employee and financial records within a common cloud framework.
Governance and rollout emphasized centralization of back office finance and HR processes, phased implementation to limit operational disruption, and process standardization to improve employee experience. The program targeted finance and HR business functions across Batelcos operations in Bahrain, with change management and configuration controls established to manage cloud releases and the ongoing Oracle product roadmap.
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Payment Processing | ERP |
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2021 | 2022 |
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Batelco HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud HCM | Core HR | HCM | n/a | 2020 | 2021 |
In 2020, Batelco implemented Oracle Cloud HCM to centralize core human resources functions across the organization. The implementation was part of a broader adoption of Oracle ERP and HCM cloud architecture, positioning Oracle Cloud HCM in the Core HR category to address the need to simplify back-office processes, improve the employee experience, and optimize costs.
Batelco configured Oracle Cloud HCM to deliver central Core HR capabilities, including centralized employee records, organizational management, workforce lifecycle transactions, and employee self-service workflows. The deployment emphasized standard Core HR functionality such as position and job management, HR transactional automation, and role based access controls consistent with cloud HCM practices.
The solution was deployed on Oracle’s cloud architecture to provide a unified platform for HR and adjacent financial processes via Oracle ERP and HCM, scoped for enterprise wide HR operations across Batelco’s Bahrain based workforce. Governance measures focused on consolidating HR process ownership, defining configuration controls, and streamlining approval workflows to align operational HR processes with cloud identity and security models.
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Batelco AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020 Batelco deployed LiveChat on its public website, adopting a Chatbots and Conversational AI solution to manage web-based customer interactions. LiveChat was embedded as a browser-based chat widget and configured for live agent handoff and automated routing, reflecting typical Chatbots and Conversational AI deployment patterns. The deployment focused on web channel engagement for customer support and digital service teams.
Implementation covered core functional capabilities such as the LiveChat chat widget, canned responses and message templates, real-time agent chat, and conversation logging for transcript retention and reporting. The architecture was SaaS delivered with a lightweight JavaScript front-end embed, aligning the chat widget to Batelco web pages and routing sessions to customer care queues managed by the digital channels organization. Governance centered on customer support and digital experience ownership, with configuration and conversational template management controlled by those teams.
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Batelco Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Blockchain Platform | Blockchain |
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2023 | 2023 |
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Blockchain Platform | Blockchain |
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2023 | 2023 |
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Batelco eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2020 | 2020 |
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Batelco SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supply Chain Management | SCM |
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2019 | 2020 |
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Batelco CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Support | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Batelco ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2023 | 2023 |
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Batelco PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2024 | 2024 |
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Batelco TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2023 | 2024 |
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Batelco PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2022 | 2022 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Batelco IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Batelco
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Batelco Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Batelco IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Batelco digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Batelco Technographics
Batelco is a Communications organization based in Bahrain,
with around 1550 employees and annual revenues of $1.10 billion.
Batelco operates a diverse technology stack with applications such as
Oracle Cloud ERP, Oracle Cloud HCM and LiveChat,
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
Batelco has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and LiveChat, Inc..
Batelco recently adopted applications including
CorporateStack Projects in 2024, Ericsson Customer Acceptance in 2023 and R3 Corda Blockchain Platform in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Batelco’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Batelco’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Batelco technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.