Bausch Health
2150 St. ElzEar Boulevard West,
Laval, H7L 4A8, QC,
Canada
Laval, H7L 4A8, QC,
Canada
1 514-744-6792
Life Sciences
Bausch Health Technographics
Bausch Health Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Bausch Health and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20700 Bausch Health employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bausch Health has purchased the following applications: Mitratech Trakstar Perform for Performance and Goal Management in 2021, IQVIA FIA for Insurance Claims Management in 2022, Olark Live Chat for Chatbots and Conversational AI in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bausch Health is running and its propensity to invest more and deepen its relationship with Mitratech , SAP , IQVIA or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bausch Health revenues, which have grown to $9.63 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bausch Health intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Bausch Health Tech Stack and Enterprise Applications
Bausch Health HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Mitratech | Legacy | Mitratech Trakstar Perform | Performance and Goal Management | HCM | n/a | 2021 | 2021 |
In 2021, Bausch Health implemented Mitratech Trakstar Perform to help managers and employees stay aligned on goals, performance reviews, and employee development. The deployment was an HR performance management initiative in Canada that used Mitratech Trakstar Perform within a Performance and Goal Management framework to centralize goal setting and review workflows across teams.
The implementation focused on core capabilities common to Performance and Goal Management systems, including structured goal setting and alignment, scheduled performance reviews, development planning, and recognition workflows. Trakstar Perform was configured to support recurring review cycles and manager to employee goal alignment, and the implementation emphasized consistent documentation of performance feedback and development actions.
Operational scope covered HR, people managers, and individual contributors across Canadian sites, with governance routed through HR to standardize review cadence and recognition processes. According to the vendor case study, the rollout improved goal clarity, recognition, and consistency across teams, and governance adjustments centered on establishing uniform review workflows and manager training to sustain consistent use of Trakstar Perform.
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Recruiting, Applicant Tracking System | HCM |
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2021 | 2021 |
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Bausch Health ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IQVIA | Legacy | IQVIA FIA | Insurance Claims Management | ERP Services and Operations | n/a | 2022 | 2022 |
In 2022, Bausch Health used IQVIA FIA for Insurance Claims Management to support US-facing pharmacy and patient access communications for VYZULTA. The deployment is evidenced by a published pharmacy flashcard that cites IQVIA FIA data covering Dec 2021 to Nov 2022 for coverage and approval metrics.
IQVIA FIA was used as a source of coverage, approval rate, and copay outcome metrics, indicating configuration of Insurance Claims Management capabilities to report payer authorization and copay patterns. The materials reference Medicare and commercial approval rates and copay outcomes, which aligns with typical claims adjudication analytics and payer coverage reporting within the Insurance Claims Management category.
Operationally the use is concentrated in the United States, and the data was surfaced in pharmacy resolution and patient access collateral, showing direct consumption by pharmacy and patient access teams for external and provider-facing materials. The citation of IQVIA FIA in published collateral demonstrates that claims-derived coverage analytics were operationalized into market access and patient support communications rather than being restricted to internal analysis.
The public reference to IQVIA FIA as the data source implies governance controls for sourcing claims coverage datasets into promotional and patient access documentation, and it signals a structured process for translating Insurance Claims Management outputs into payer-facing and pharmacy-facing messaging.
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Bausch Health AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Olark | Legacy | Olark Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2024 | 2024 |
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Bausch Health Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Bausch Health Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2022 | 2022 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2022 | 2022 |
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Bausch Health CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Analytics | CRM |
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2024 | 2024 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2024 | 2024 |
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Marketing Analytics | CRM |
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2024 | 2024 |
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Marketing Analytics | CRM |
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2024 | 2024 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2024 | 2024 |
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Marketing Automation | CRM |
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2024 | 2024 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2024 | 2024 |
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Tag Management | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2024 | 2024 |
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Bausch Health ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2023 | 2023 |
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Remote Monitoring and Management | ITSM |
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2024 | 2024 |
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Bausch Health TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Treasury Management | TRM |
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2018 | 2018 |
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Bausch Health PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Replication | PaaS |
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2020 | 2020 |
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Master Data Management | PaaS |
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2020 | 2020 |
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Bausch Health IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Bausch Health CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2024 | 2024 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Bausch Health
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Bausch Health Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Bausch Health IT executives and key decision makers. This section highlights Bausch Health's latest recorded technology evaluations, including Brightcove for Audio Video and Web Conferencing on 2025-02-28. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Bausch Health digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Bausch Health Technographics
Bausch Health is a Life Sciences organization based in Canada,
with around 20700 employees and annual revenues of $9.63 billion.
Bausch Health operates a diverse technology stack with applications such as
Mitratech Trakstar Perform, IQVIA FIA and Olark Live Chat,
covering areas like Performance and Goal Management, Insurance Claims Management and Chatbots and Conversational AI.
Bausch Health has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Mitratech, IQVIA and Olark.
Bausch Health recently adopted applications including
Olark Live Chat in 2024, Acoustic Analytics (formerly IBM Tealeaf) in 2024 and Webtrends Analytics in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Bausch Health’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Bausch Health’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Bausch Health technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.