Curitiba, 81450-080, PR,
Brazil
Bayonne Cosmeticos Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Bayonne Cosmeticos and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 Bayonne Cosmeticos employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bayonne Cosmeticos has purchased the following applications: My Live Chat for Chatbots and Conversational AI in 2017, Nuvemshop Platform for eCommerce in 2022, Octadesk CRM for CRM in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bayonne Cosmeticos is running and its propensity to invest more and deepen its relationship with My Live Chat , Nuvemshop , Tiendanube or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bayonne Cosmeticos revenues, which have grown to $30.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bayonne Cosmeticos intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| My Live Chat | Legacy | My Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Nuvemshop | Legacy | Nuvemshop Platform | eCommerce | eCommerce | n/a | 2022 | 2022 |
In 2022, Bayonne Cosmeticos implemented the Nuvemshop Platform eCommerce on its public website. The deployment establishes Nuvemshop Platform as the primary commerce layer for online catalog management, storefront presentation, and transaction processing for the company in Brazil.
The implementation configures core eCommerce modules including product catalog and SKU management, pricing and promotions engines, responsive storefront theming, checkout flows and order management capabilities within Nuvemshop Platform. Commerce operations are supported through content management and merchandising workflows, customer order tracking, and inventory status visibility tied to catalog records.
Operational coverage centers on the corporate website and online sales channel, with the platform in use by ecommerce, marketing, customer service and operations teams at Bayonne Cosmeticos in Brazil. Governance was organized around centralized commerce administration, catalog and content approval processes, and role based access for merchandising and order management to align business function responsibilities with the Nuvemshop Platform.
The narrative documents Bayonne Cosmeticos using Nuvemshop Platform for eCommerce on its website, with implementation emphasis on storefront configuration, catalog controls, checkout orchestration and operational governance for online sales.
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eCommerce | eCommerce |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LWSA | Legacy | Octadesk CRM | CRM | CRM | n/a | 2020 | 2020 |
In 2020 Bayonne Cosmeticos implemented Octadesk CRM as a CRM solution embedded on its public website to capture customer contacts and service interactions. The deployment links the company name Bayonne Cosmeticos with Octadesk CRM and establishes the application as the primary web-facing customer engagement point for a Brazil based operation in the Oil, Gas and Chemicals sector.
The implementation centers on cloud hosted, web embedded CRM capabilities typical of the category, including web contact capture, case and ticket management, unified customer records, and routing of inbound inquiries to internal queues. Configuration focused on web form and chat capture tied to contact profiles and interaction histories, supporting sales lead capture and post sale customer service workflows.
Integrations are concentrated on website embedding and inbound channel consolidation, with Octadesk CRM acting as the central repository for customer interactions originating on the corporate site. Operational coverage emphasizes customer support and e commerce touchpoints, with the CRM used to triage and track web originated requests across service and commercial teams in Brazil.
Governance and process adjustments prioritized role based access and inbox controls inside Octadesk CRM, enabling centralized administration and workflow rules for ticket assignment and SLA tracking. The implementation aligned CRM functional ownership with customer service and sales operations, creating a single system of record for web driven customer engagement without referenced third party implementation partners.
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Marketing Automation | CRM |
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2022 | 2022 |
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Tag Management | CRM |
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2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2022 | 2022 |
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