Baystate Health
280 Chestnut Street,
Springfield, 1199, MA,
United States
Springfield, 1199, MA,
United States
1 413-794-0000
Healthcare
Baystate Health Technographics
Baystate Health Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Baystate Health and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 13000 Baystate Health employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Baystate Health has purchased the following applications: OnBase for AP for AP Automation in 2018, UKG Workforce Central (ex Kronos Workforce Central) for Workforce Management in 2012, athenaIDX for Core Admin Processing System in 1999 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Baystate Health is running and its propensity to invest more and deepen its relationship with Hyland , Infor , UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Baystate Health revenues, which have grown to $3.10 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Baystate Health intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Baystate Health Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hyland | Legacy | OnBase for AP | AP Automation | ERP Financial Management | n/a | 2018 | 2018 |
In 2018, Baystate Health implemented OnBase for AP to support AP Automation across its finance and supply chain finance functions. Baystate Health deployed OnBase for AP as an accounts payable document management and automation platform, aligning the application to procurement, purchasing, and inventory reporting responsibilities within the health system.
The OnBase for AP deployment emphasized invoice capture, document imaging, workflow routing for approvals, and rules-based matching to accounts payable accounting entries, consistent with AP Automation capabilities. Configuration work included integration of Crystal reporting outputs and the use of Infor/Lawson reporting artifacts to feed financial and operational dashboards used by supply chain and finance leaders.
OnBase for AP was configured to interface with Infor/Lawson procurement modules and general ledger reporting, and it operated in association with Accounts Payable processes and charge data from the charge description master. The implementation acknowledged interfaces with operating room supply data sources such as Surginet and Par-cart for supply data association, and it coordinated with Revenue Integrity and inventory control functions to ensure charge and costing alignment.
Governance and operational rollout were centered on collaboration between the system administrator, senior financial analysts, supply chain management, and department stakeholders, with responsibilities for security access management, upgrade testing, and troubleshooting delegated to the system administration team. Process documentation, training updates, and creation of reporting tools were part of the governance activities to embed OnBase for AP into existing procurement and finance workflows.
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ERP Financial | ERP Financial Management |
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2013 | 2013 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | HCM | n/a | 2012 | 2012 |
In 2012, Baystate Health implemented UKG Workforce Central (ex Kronos Workforce Central). UKG Workforce Central was introduced as the health system's Workforce Management solution to centralize timekeeping and labor administration across its hospitals and affiliated sites.
The implementation encompassed core Workforce Management capabilities including time and attendance, employee scheduling, leave and accruals, and labor tracking and reporting. Configuration work focused on scheduling and roster management, rule based accruals and exception handling consistent with hospital shift patterns and payroll cycle requirements.
UKG Workforce Central operates alongside PeopleSoft HCM and related general finance and human resource applications, with daily support and operational coordination managed by internal teams. David provides daily support for PeopleSoft HCM, UKG Workforce Central and the related finance and HR applications, working with internal stakeholders and external clients to resolve incidents and coordinate updates.
Governance follows a centralized application support model where change requests, configuration updates and escalation workflows are routed through the internal support lead. Operational controls emphasize coordinated master data and payroll interface management between UKG Workforce Central and the broader HR and finance stack.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| athenahealth | Legacy | athenaIDX | Core Admin Processing System | ERP Services and Operations | n/a | 1999 | 2000 |
In 1999, Baystate Health implemented athenaIDX. The deployment is recorded under the Apps Category and was oriented to centralize patient accounting and payment processing functions.
athenaIDX was configured to support core revenue cycle modules including patient accounting, billing and claims workflows, cash applications and payment posting, document imaging and correspondence, and denials management. Configuration emphasized image based batch processing and verification workflows aligned with Payment and Wire posting activities documented in operational notes. The implementation supported business functions in patient financial services, accounts receivable, and back office cash applications.
Operational integrations referenced in Baystate Health documentation include connections and process handoffs with IDXTerm and SMS workflows, CSC Papers and CSC Image Viewer for scanned batch processing, HealthLogic for account research, and Fast Cash for payment routing. Day to day operations captured by the implementation covered the Cash Applications department in Springfield Massachusetts and workstreams for letters, verifications, CORs, Tricare and Veteran's Affairs payment batches. These integrations and process interfaces were used to reconcile payment batches, post payments, and surface denials and correspondence for follow up.
Governance emphasized daily reconciliation and checklist driven review of processed batches together with productivity reporting to accounts receivable and revenue cycle leadership. athenaIDX therefore served as the operational core for Baystate Health patient accounting and AR processing in 1999.
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Revenue Cycle Management | ERP Services and Operations |
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2011 | 2012 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Event Management | Collaboration |
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2015 | 2015 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Contract Lifecycle Management | Content Management |
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2015 | 2015 |
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Contract Lifecycle Management | Content Management |
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2019 | 2019 |
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Web Content Management | Content Management |
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2015 | 2015 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Fleet Management | SCM |
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2018 | 2018 |
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Supply Chain Management | SCM |
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2018 | 2018 |
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Supply Chain Management | SCM |
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2013 | 2013 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2013 | 2013 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Network Management and Monitoring | IaaS |
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2021 | 2021 |
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Network Management and Monitoring | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Baystate Health
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Baystate Health Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Baystate Health IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Baystate Health digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Baystate Health Technographics
Baystate Health is a Healthcare organization based in United States,
with around 13000 employees and annual revenues of $3.10 billion.
Baystate Health operates a diverse technology stack with applications such as
OnBase for AP, UKG Workforce Central (ex Kronos Workforce Central) and athenaIDX,
covering areas like AP Automation, Workforce Management and Core Admin Processing System.
Baystate Health has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Hyland, UKG and athenahealth.
Baystate Health recently adopted applications including
Broadcom DX NetOps in 2021, Cisco Webex Meetings in 2020 and Cloudflare CDN in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Baystate Health’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Baystate Health’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Baystate Health technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.