Bergen, 5014,
Norway
Bergen Kommunale Pensjonskasse Technographics
Bergen Kommunale Pensjonskasse Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Bergen Kommunale Pensjonskasse and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 12 Bergen Kommunale Pensjonskasse employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bergen Kommunale Pensjonskasse has purchased the following applications: Boost.ai for Chatbots and Conversational AI in 2022, Microsoft 365 for Collaboration in 2018, Atlassian Jira Service Desk for IT Service Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bergen Kommunale Pensjonskasse is running and its propensity to invest more and deepen its relationship with Boost.ai , Microsoft , Atlassian or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bergen Kommunale Pensjonskasse revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bergen Kommunale Pensjonskasse intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Bergen Kommunale Pensjonskasse Tech Stack and Enterprise Applications
Bergen Kommunale Pensjonskasse AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Boost.ai | Legacy | Boost.ai | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, Bergen Kommunale Pensjonskasse deployed Boost.ai on its public website to provide automated member support. The Boost.ai deployment is categorized as Chatbots and Conversational AI and is focused on handling pension inquiries and guided self-service for pension scheme members.
The implementation configures conversational flows, intent classification, FAQ automation, and escalation triggers for human handoff, reflecting typical Chatbots and Conversational AI functional modules. Deployment is delivered as a website-embedded Boost.ai widget connected to the public site, no additional back-end integrations were specified in the source. Operational scope centers on member services and customer support workflows for the municipal pension scheme in Norway, with internal governance oriented around conversation content maintenance, response templates, and escalation procedures managed by the organization.
|
Bergen Kommunale Pensjonskasse Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, Bergen Kommunale Pensjonskasse implemented Microsoft 365 to provide Collaboration capabilities for its 12-person municipal pension office and to surface Microsoft 365-managed content on its public website. Microsoft 365 is positioned to support internal communications, document management and site content publishing while serving business functions related to pension administration and member communications.
The implementation follows a cloud-hosted tenant model with centralized administration, leveraging Collaboration features commonly associated with Microsoft 365 such as Exchange Online for email, SharePoint Online for document libraries and site content, and Microsoft Teams for synchronous collaboration. Operational scope is compact, focused on administrative and customer-facing workflows within the pension fund, with governance driven by role-based access controls, administrator-managed tenant settings and user provisioning to align security and content publishing for the organization website.
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Bergen Kommunale Pensjonskasse ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2022 | 2022 |
In 2022 Bergen Kommunale Pensjonskasse implemented Atlassian Jira Service Desk for IT Service Management. The Atlassian Jira Service Desk instance is exposed on the organization website and serves as the primary public facing service portal for intake of requests and incidents.
The deployment configuration emphasizes standard IT Service Management capabilities, including web portal driven request intake, request type classification, incident and request ticketing, queue management, SLA tracking, a knowledge base for self service, and workflow automation for routing and approvals. Atlassian Jira Service Desk was configured with role based agent access and configured workflows to enforce request lifecycles and escalation paths.
Operational coverage is proportionate to the organization size and focuses on IT and service operations for staff and external constituents via the website. Governance was implemented through defined request types, ownership rules, and triage workflows to route tickets to responsible staff and maintain accountability within the service process.
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Bergen Kommunale Pensjonskasse TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Critical Event Management | TRM |
|
2021 | 2021 |
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Bergen Kommunale Pensjonskasse IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Bergen Kommunale Pensjonskasse
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Bergen Kommunale Pensjonskasse Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-05-19 | Bergen Kommunale Pensjonskasse | Evaluated | Okta | Okta Identity Cloud | Identity and Access Management (IAM) | CyberSecurity |