Discover the latest software purchases and digital transformation initiatives being undertaken by Best Western and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Best Western employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Best Western has purchased the following applications: Okta Identity Cloud for Access and Identity Management (AIG) in 2021, Salesforce Sales Cloud for Sales Automation,Sales Engagement in 2021, Jira Service Desk for IT Service Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Best Western is running and its propensity to invest more and deepen its relationship with Okta , Salesforce , Atlassian or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Best Western revenues, which have grown to $12.0 millions in 2019, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Best Western intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
About the Customer
Best Western Hotels & Resorts headquartered in Phoenix, Arizona, is a privately held hotel brand with a global network of 4,100 hotels in more than 100 countries and territories worldwide. Best Western offers seven hotel brands to suit the needs of developers and guests in every market: Best Western, Best Western Plus, Best Western Premier, Executive Residency by Best Western, Vīb, BW Premier Collection, and GLō. Best Western provides its hoteliers with global operational, sales and marketing support, and online and mobile booking capabilities. More than 25 million travelers are members of the brand’s award-winning loyalty program Best Western Rewards, one of the few programs in which members earn points that never expire and can be redeemed at any Best Western hotel worldwide.
Scope and Challenges
Workday customer momentum continues as industry-leading organizations around the world such as Best Western International select and deploy Workday Financial Management and Workday Human Capital Management (HCM).
Outcome and Implications
With Workday Financial Management, Best Western International is able to gain greater financial visibility, control, and insights to support growth and change in today's complex business environment.
Quotes
"As we further innovation across our applications and architecture, we are seeing more organizations around the world select, deploy, and drive business value with Workday in record time. While our momentum with global organizations increases, the most significant proof points of our success are having more than 70 percent of customers live and a customer satisfaction rating over 95 percent. We hold ourselves accountable to these metrics and believe they should be the standards by which the entire industry measures success." Said - Aneel Bhusri, co-founder and CEO, Workday.
| Industry | Employees | Revenue |
|---|---|---|
| Leisure and hospitality | 100 | $12.0M |
| Vendor | Old Product | New Product | Category | Market | Users | VAR/SI | When | Live |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy Applications | Amazon SES | Transactional Email | PaaS | n/a | n/a | 2020 | 2020 |
| Subscribe | Subscribe | Subscribe | Apps Development | PaaS | Subscribe | Subscribe | 2018 | 2018 |
| Subscribe | Subscribe | Subscribe | Apps Development | PaaS | Subscribe | Subscribe | 2018 | 2018 |
| Vendor | Old Product | New Product | Category | Market | Users | VAR/SI | When | Live |
|---|---|---|---|---|---|---|---|---|
| Akamai | Legacy Applications | Akamai CDN | Content Delivery Network | IaaS | n/a | n/a | 2017 | 2017 |
| Subscribe | Subscribe | Subscribe | Access and Identity Management (AIG) | IaaS | Subscribe | Subscribe | 2021 | 2021 |
| Subscribe | Subscribe | Subscribe | Content Delivery Network | IaaS | Subscribe | Subscribe | 2013 | 2013 |
| Subscribe | Subscribe | Subscribe | Application Hosting and Computing Services | IaaS | Subscribe | Subscribe | 2017 | 2017 |
| Subscribe | Subscribe | Subscribe | Secure Email Gateways (SEGs) | IaaS | Subscribe | Subscribe | 2018 | 2018 |
| Vendor | Old Product | New Product | Category | Market | Users | VAR/SI | When | Live |
|---|---|---|---|---|---|---|---|---|
| GumGum | Legacy Applications | GumGum | Artificial Intelligence Marketing | Artificial Intelligence | n/a | n/a | 2018 | 2018 |
| First Name | Last Name | Title | Phone | |
|---|---|---|---|---|
| Subscribe | Subscribe | Director of Purchasing | Subscribe | Subscribe |
| Subscribe | Subscribe | Travel Industry Data Analytics Manager | Subscribe | Subscribe |
| Subscribe | Subscribe | Sr Director, Technology Management | Subscribe | Subscribe |
| Subscribe | Subscribe | Sr. Manager, Human Resources | Subscribe | Subscribe |
| Subscribe | Subscribe | Director of Financial Planning and International Controller | Subscribe | Subscribe |
| Subscribe | Subscribe | Senior IT Manager | Subscribe | Subscribe |
| Subscribe | Subscribe | Director IT | Subscribe | Subscribe |
| Subscribe | Subscribe | Chief Executive Officer | Subscribe | Subscribe |
| Subscribe | Subscribe | Sr HR Manager | Subscribe | Subscribe |
| Subscribe | Subscribe | Senior Vice President & Chief Digital Officer / Strategic Planning | Performance Optimization | Subscribe | Subscribe |
| Subscribe | Subscribe | Analytics and Product Management Manager BI & Analytics | Subscribe | Subscribe |
| Subscribe | Subscribe | Director Human Resources - Compensation, Benefits & HRIS | Subscribe | Subscribe |
| Subscribe | Subscribe | Senior Vice President & Chief Financial Officer | Subscribe | Subscribe |
| Subscribe | Subscribe | Finance Manager | Subscribe | Subscribe |
| Subscribe | Subscribe | Accounts Payable Supervisor | Subscribe | Subscribe |
| Subscribe | Subscribe | Director, Technology Management | Subscribe | Subscribe |
| Subscribe | Subscribe | VP HR | Subscribe | Subscribe |
| Subscribe | Subscribe | Accounting Manager | Subscribe | Subscribe |
| Subscribe | Subscribe | Director Information Technology | Subscribe | Subscribe |
| Subscribe | Subscribe | SVP/COO | Subscribe | Subscribe |
| Subscribe | Subscribe | Director of Global Business Travel | Subscribe | Subscribe |
| Subscribe | Subscribe | Director, Accounting & Financial Services | Subscribe | Subscribe |