Bettys & Taylors Group
1 Parliament St.,
Harrogate, HG1 2QU,
United Kingdom
Harrogate, HG1 2QU,
United Kingdom
44 14 2381-4000
Leisure and Hospitality
Bettys & Taylors Group Technographics
Bettys & Taylors Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Bettys & Taylors Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1570 Bettys & Taylors Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bettys & Taylors Group has purchased the following applications: Microsoft Dynamics AX for ERP Financial in 2016, Infor System21 for Manufacturing ERP, Distribution ERP in 2017, Microsoft 365 for Collaboration in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bettys & Taylors Group is running and its propensity to invest more and deepen its relationship with Microsoft , Infor , Hornbill or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bettys & Taylors Group revenues, which have grown to $430.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bettys & Taylors Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Bettys & Taylors Group Tech Stack and Enterprise Applications
Bettys & Taylors Group ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics AX | ERP Financial | ERP | n/a | 2016 | 2016 |
In 2016, Bettys & Taylors Group implemented Microsoft Dynamics AX as their ERP Financial application. The Microsoft Dynamics AX implementation was co-managed with Leading Resolutions and centered on business process re-engineering and change management to improve efficiency and streamline best practices across the organization.
The engagement included co-responsibility for process mapping, requirements gathering, and solutions design for all areas of the business, covering Bettys and Taylors of Harrogate, Taylors of Harrogate, Yorkshire Tea and Bettys Tea Room brands, and delivered a Dynamics AX based solution across retail and back office functions. The program restructured the tea room retail business to embed modern compliance and best practices, and the implementation team served as the primary liaison between Bettys & Taylors and Leading Resolutions to coordinate stakeholder communications and end-user adoption.
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Bettys & Taylors Group ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor System21 | Manufacturing ERP, Distribution ERP | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017 Bettys & Taylors Group implemented Infor System21, deploying Manufacturing ERP,Distribution ERP capabilities into its IT Service Operations to support core production and distribution workflows. The deployment was positioned to centralize transactional processing for manufacturing and distribution within the business IT estate while remaining coordinated with existing commerce and finance functions.
Infor System21 configuration emphasized inventory control, order-to-cash processing, production scheduling and procurement functions, reflecting typical Manufacturing ERP,Distribution ERP module sets. The implementation of Infor System21 focused on configuring distribution planning and warehouse management features alongside financial transaction processing to support operations and supply chain teams.
The operational landscape included Microsoft Dynamics AX and Magento2 ecommerce platforms managed by the interim Head of IT Service Operations, covering Bettys.co.uk and Taylors B2B and B2C channels. Infor System21 operated in a multi-application environment, running alongside AX Dynamics and Magento2 to support commerce order flows, warehouse operations and finance workflows across the company.
Governance and rollout activity was driven through refined PMO processes and Service Operations, with development of an Operational Risk Register and processes to support ISO27001 accreditation. The interim Head of IT Service Operations held full budgetary responsibility and obtained approval to increase headcount by three to mitigate skills risks, aligning resource and operational controls with the Infor System21 rollout.
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Bettys & Taylors Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, Bettys & Taylors Group implemented Microsoft 365 as its Collaboration platform. Microsoft 365 is referenced on the company website and is provisioned as a cloud tenant to provide enterprise email, real-time messaging, document collaboration, and cloud file storage across the organization.
The deployment follows a tenant-based cloud architecture with centralized administration and Azure Active Directory for identity and access management, enabling user provisioning and single sign-on. Functional modules aligned with the Collaboration category include Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive for Business, supporting communications, intranet content management, and team collaboration across commercial, retail, and operational functions in the United Kingdom. Governance is organized at the tenant level with role based access controls and administrative boundaries to manage permissions and external sharing.
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Collaboration | Collaboration |
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2021 | 2021 |
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Bettys & Taylors Group eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2020 | 2020 |
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Bettys & Taylors Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2015 | 2016 |
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Customer Support | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Bettys & Taylors Group PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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Bettys & Taylors Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Bettys & Taylors Group
| First Name | Last Name | Title | Function | Department | Phone | |
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Group Finance & Resources Director | Director | Finance | |
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Group IT and Change Director | Director | IT | |
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Finance Director | Director | Finance | |
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Group IT Director | Director | IT | |
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Group IT Director | Director | IT | |
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ERP Systems Manager | Manager | IT | |
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Customer Service Support Manager | Manager | Customer Service | |
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Taylors Marketing Director | Director | Marketing | |
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Commercial Director | Director | Finance | |
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Apps Being Evaluated by Bettys & Taylors Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Bettys & Taylors Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Bettys & Taylors Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Bettys & Taylors Group Technographics
Bettys & Taylors Group is a Leisure and Hospitality organization based in United Kingdom,
with around 1570 employees and annual revenues of $430.0 million.
Bettys & Taylors Group operates a diverse technology stack with applications such as
Microsoft Dynamics AX, Infor System21 and Microsoft 365,
covering areas like ERP Financial, Manufacturing ERP, Distribution ERP and Collaboration.
Bettys & Taylors Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft and Infor.
Bettys & Taylors Group recently adopted applications including
Hornbill Teams in 2021, Zendesk Service in 2021 and Zendesk Support Ticketing System in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Bettys & Taylors Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Bettys & Taylors Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Bettys & Taylors Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.