Peterborough, PE2 6YS,
United Kingdom
BGL Group Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by BGL Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 BGL Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that BGL Group has purchased the following applications: Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2021, Microsoft Azure Monitor for Application Performance Management in 2017, Twilio Flex for Call Center in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems BGL Group is running and its propensity to invest more and deepen its relationship with Microsoft , Akamai , Twilio or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing BGL Group revenues, which have grown to $1.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for BGL Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Monitor | Application Performance Management | ITSM | n/a | 2017 | 2017 |
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Application Performance Management | ITSM |
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2022 | 2022 |
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Application Performance Management | ITSM |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Twilio | Legacy | Twilio Flex | Call Center | CRM | n/a | 2014 | 2014 |
In 2014, BGL Group deployed Twilio Flex as its Call Center platform to support a portfolio of insurance brands including Budget Insurance, Beagle Street and comparethemarket.com and to serve an installed base of roughly 3 million customers. The implementation used the Twilio Flex contact centre platform alongside an Airline Customer Service Automation bundle to create a cloud first contact handling topology that enabled remote agent operation and compliance with social distancing mandates.
The technical configuration centered on Twilio Flex for omnichannel contact handling, inbound voice routing and agent desktop orchestration, with Airline providing workflow automation and Google CCAI delivering conversational automation. Functional capabilities implemented include cloud voice handling, agent state management, automated IVR and conversational AI driven call deflection, and agent integration with internal insurance systems for policy search, view and amendment workflows used for both commercial and private motor insurance cases.
Integrations explicitly included Google CCAI for automation and connection to the insurer s operational systems used by customer experience representatives to access policy data during live interactions. Operational coverage spanned multiple brands and customer queues, and the Twilio Flex deployment was positioned to enable home working for contact centre staff while maintaining continuity of service for the company s multi brand call handling workload.
Governance and rollout were delivered under IT Operations leadership with ownership for architecture, network and voice telecoms, and infrastructure stacks, supported by enterprise level SLAs, capacity and vulnerability management controls and regulatory compliance regimes including PCI and NIST standards. The cloud voice deployment was funded as a discrete investment of over £1m and formed part of a broader infrastructure program managed against a combined capital and supplier budget portfolio exceeding £6m.
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Customer Engagement | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2020 | 2020 |
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PR and Media Communication | CRM |
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2018 | 2018 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2020 | 2020 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Core HR | HCM |
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2015 | 2015 |
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Core HR | HCM |
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2020 | 2020 |
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Recruiting, Applicant Tracking System | HCM |
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2019 | 2019 |
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Recruiting, Applicant Tracking System | HCM |
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2019 | 2019 |
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Workforce Management | HCM |
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2016 | 2016 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2017 | 2017 |
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Web Content Management | Content Management |
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2022 | 2022 |
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ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Expense Management | ERP Financial Management |
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2017 | 2017 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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