BGL Group
Pegasus House, Bakewell Rd, Orton Southgate,
Peterborough, PE2 6YS,
United Kingdom
Peterborough, PE2 6YS,
United Kingdom
44 17 3337-4444
Banking and Financial Services
BGL Group Technographics
BGL Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by BGL Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 BGL Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that BGL Group has purchased the following applications: SAP Concur Expense for Expense Management in 2017, Oracle Cloud HCM for Core HR in 2015, Sabio Virtual Assistant for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems BGL Group is running and its propensity to invest more and deepen its relationship with SAP , Oracle , Verint Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing BGL Group revenues, which have grown to $1.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for BGL Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
BGL Group Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Concur Expense | Expense Management | ERP Financial Management | n/a | 2017 | 2017 |
In 2017, BGL Group implemented SAP Concur Expense to address Expense Management requirements within the Enterprise Technology organization. The rollout was conducted through the HRIS team where the author served as an Oracle Specialist and lead developer for HR business intelligence reporting and Oracle HCM Fusion cloud maintenance.
The implementation focused on core expense reporting workflows, integrations and data movement rather than peripheral modules. SAP Concur Expense was configured alongside Oracle HCM Fusion reporting, with GDPR report development and interface design forming a central part of the effort. Functional activities included building proof of concepts in a development environment, coordinating user acceptance testing, and deploying interfaces and reports into production.
Integrations included outbound interfaces from Oracle HCM Fusion to the SAP Concur Expense system, inbound and outbound data migrations, and connections to the internal Active Directory for directory synchronization activities. The architecture work emphasized interface orchestration and secure data transfers between HR systems and the Expense Management application, and the team maintained development, UAT and production environments to manage lifecycle changes.
Governance and process work used an agile methodology, with requirements gathered through face to face meetings and conference calls, PoC validation with stakeholders, and coordinated UAT. Operational responsibilities carried forward into post go live support, including incident handling for HR and payroll, requests for changes, system configuration tasks such as creating departments positions and Descriptive Flex Fields, and maintaining technical and functional documentation plus a prioritized HRIS workstream matrix reviewed in regular priority meetings.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud HCM | Core HR | HCM | n/a | 2015 | 2015 |
In 2015, BGL Group implemented Oracle Cloud HCM in the Core HR category to centralize HR information for its insurance and consumer brands, including comparethemarket.com in the United Kingdom and LesFurets.com in France. Oracle Cloud HCM was provisioned as a cloud SaaS application and serves as the primary Core HR platform for employee records and HR operations across the group.
The implementation focused on Core HR capabilities typical of the category, including centralized employee master data, organizational management, onboarding and offboarding workflows, absence and leave management, and role-based access controls. Configuration and ongoing maintenance were delivered through an HRIS analyst model, with the HRIS Analyst responsible for application configuration, business process mapping, security role maintenance, and regular functional updates to Oracle Cloud HCM.
Operational coverage included cross-border HR administration for UK and French legal entities, supporting HR, payroll handoff processes, and talent administration functions across BGL Group. Governance was organized around a central HRIS stewardship model, change control for configuration updates, and coordinated release planning to align Oracle Cloud HCM updates with BGL Group HR process owners. BGL Group Oracle Cloud HCM Core HR is positioned as the authoritative HR data source for HR operations and workforce administration.
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Core HR | HCM |
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2020 | 2020 |
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Recruiting, Applicant Tracking System | HCM |
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2019 | 2019 |
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Recruiting, Applicant Tracking System | HCM |
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2019 | 2019 |
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Workforce Management | HCM |
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2016 | 2016 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sabio Group | Legacy | Sabio Virtual Assistant | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, BGL Group deployed the Sabio Virtual Assistant as a Chatbots and Conversational AI solution, launching the branded Ask Becky assistant to provide 24/7 online self-service for customers. The implementation positioned the Sabio Virtual Assistant within BGL Group’s CRM and customer self-service estate, with initial trials conducted in the United Kingdom.
The solution was built on Nuance based conversational technology and implemented core capabilities typical of enterprise virtual assistants, including natural language understanding and intent classification, conversational flow orchestration, automated document retrieval to surface policy documents, and scripted escalation to human agents when required. Configuration focused on handling common policy and account queries to enable automated deflection from webchat and telephony channels.
Operational scope covered BGL Group’s customer contact channel footprint in the UK, with the project scoped as a CRM/customer self-service implementation and trialed in customer-facing web channels. Governance changes included new routing and escalation workflows to integrate the assistant with existing webchat and telephony agent handoff processes, and staged trials prior to broader rollouts. Initial trials reported the assistant handling hundreds of customer queries with a 90% plus success rate, supporting the stated objective of reducing webchat and telephony contact volumes.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2017 | 2017 |
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Web Content Management | Content Management |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2014 | 2014 |
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Customer Engagement | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2020 | 2020 |
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PR and Media Communication | CRM |
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2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2017 | 2017 |
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Application Performance Management | ITSM |
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2022 | 2022 |
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Application Performance Management | ITSM |
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2022 | 2022 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at BGL Group
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by BGL Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from BGL Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the BGL Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD BGL Group Technographics
BGL Group is a Banking and Financial Services organization based in United Kingdom,
with around 3000 employees and annual revenues of $1.00 billion.
BGL Group operates a diverse technology stack with applications such as
SAP Concur Expense, Oracle Cloud HCM and Sabio Virtual Assistant,
covering areas like Expense Management, Core HR and Chatbots and Conversational AI.
BGL Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Oracle and Sabio Group.
BGL Group recently adopted applications including
Kentico Xperience CMS in 2022, Wingify VWO in 2022 and Akamai mPulse in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of BGL Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates BGL Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete BGL Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.