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Big IT Technographics
Big IT Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Big IT and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Big IT employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Big IT has purchased the following applications: Tawk.to for Chatbots and Conversational AI in 2020, Mindmatrix Marketing Automation for Marketing Automation in 2019, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Big IT is running and its propensity to invest more and deepen its relationship with Tawk.to , Mindmatrix , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Big IT revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Big IT intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Big IT Tech Stack and Enterprise Applications
Big IT AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Big IT deployed Tawk.to on its website to provide real-time customer engagement and visitor support. Big IT uses Tawk.to, categorized as Chatbots and Conversational AI, to surface a client-side chat widget and an agent console that captures live chats and asynchronous messages. The deployment is framed around web-based customer interactions for a United States professional services firm with a small, centralized administration model.
The implementation centers on standard Chatbots and Conversational AI functional modules including the embeddable web chat widget, agent dashboard, canned responses and macros, chat transcripts and history, and visitor presence monitoring. Operational scope is focused on the public website and customer-facing support workflows, with configuration scaled to a 10-employee organization and internal staff managing day-to-day administration. Integrations are implemented through the Tawk.to web embed and in-platform workflows, aligning the application with Big IT customer support and engagement functions.
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Big IT CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Mindmatrix | Legacy | Mindmatrix Marketing Automation | Marketing Automation | CRM | n/a | 2019 | 2019 |
In 2019, Big IT deployed Mindmatrix Marketing Automation on their website to centralize lead capture and automated engagement for its professional services offerings. Mindmatrix Marketing Automation operates as the company’s Marketing Automation platform for a small firm with roughly 10 employees, instrumenting website interactions to populate contact records and campaign lists. The implementation leverages web-embedded forms and interaction tracking to collect prospect signals and trigger email nurture workflows consistent with Marketing Automation functional patterns.
Configuration work emphasized campaign templates, contact segmentation, and automated nurture workflows inside Mindmatrix Marketing Automation, aligning marketing actions with sales follow up and demand generation functions. Operational ownership remained internal, with marketing and sales teams using the platform directly to manage lists, execute campaigns, and monitor engagement, while governance focused on campaign approval workflows and list hygiene procedures implemented within the application.
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Big IT IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2017 | 2017 |
In 2017 Big IT deployed Microsoft Azure Cloud Services to host its public website, implementing a cloud-first Application Hosting and Computing Services footprint for its customer-facing digital properties. The implementation centers on Microsoft Azure Cloud Services as the application platform, providing the core compute and hosted web infrastructure for the site.
The deployment configuration emphasizes hosted compute, object storage for web assets, and cloud-managed networking capabilities consistent with Application Hosting and Computing Services. Configuration work focused on provisioning web hosting instances, securing TLS termination at the edge, and managing storage for static assets, aligning platform capabilities with small company operational needs.
Operationally the use of Microsoft Azure Cloud Services is scoped to the public website and the web hosting stack, supporting marketing and client engagement functions. Management and day-to-day administration are organized for a small team model with centralized access to the Azure management plane and role-based configuration controls to limit administrative scope.
Governance for the deployment emphasizes platform-level configuration and standard cloud provisioning workflows, with change control and update cadence coordinated through the internal operations process. Microsoft Azure Cloud Services remains the stated application for Application Hosting and Computing Services on Big ITs site, providing a cloud-hosted architecture for their online presence.
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Big IT CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Big IT
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Big IT Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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