Bondi Junction, 2022, NSW,
Australia
BioPak Technographics
BioPak Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by BioPak and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 99 BioPak employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that BioPak has purchased the following applications: Google Pay for Payment Processing in 2023, Freshdesk Messaging (Formerly Freshchat) for Chatbots and Conversational AI in 2021, Google Workspace (Formerly Google G-Suite) for Collaboration in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems BioPak is running and its propensity to invest more and deepen its relationship with Google , Freshworks , GoDaddy or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing BioPak revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for BioPak intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
BioPak Tech Stack and Enterprise Applications
BioPak ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Pay | Payment Processing | ERP | n/a | 2023 | 2023 |
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BioPak AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshdesk Messaging (Formerly Freshchat) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, BioPak implemented Freshdesk Messaging (Formerly Freshchat) on its public website to introduce conversational customer engagement. This deployment uses Freshdesk Messaging (Formerly Freshchat) in the Chatbots and Conversational AI category to capture and manage web-based customer conversations.
The implementation centers on a web messenger widget embedded in the site, configured bot flows for automated triage, live chat handoff to agents, canned responses, and persistent conversation history. Freshdesk Messaging (Formerly Freshchat) was configured to support message routing, a centralized team inbox, and agent assignment workflows aligned with standard chat and conversational AI operations.
Operationally the solution is scoped to BioPak’s customer support and customer-facing e-commerce workflows on the website, routing inbound inquiries into a unified conversation queue for specialist handling. Governance emphasis was placed on chat routing rules and agent workflow configuration to preserve conversation context and streamline web-based customer interactions.
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BioPak Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2013 | 2013 |
In 2013, BioPak implemented Google Workspace (Formerly Google G-Suite) to provide Collaboration capabilities across its organization. The deployment is a cloud hosted SaaS implementation of Google Workspace (Formerly Google G-Suite) and is visible on the company website, indicating enterprise use of hosted email, calendaring, Drive based document storage, Google Docs collaboration, and Meet conferencing under a centralized Google admin domain.
The implementation supports core business functions including corporate email, document management, scheduling, and team collaboration across BioPak’s Australia based distribution operations and corporate teams. Governance has been structured around the Google Workspace admin console for user provisioning, domain management, and policy enforcement, aligning platform configuration with departmental workflows for operations, sales, marketing, customer service, and IT.
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2022 | 2022 |
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BioPak CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2024 | 2024 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Tag Management | CRM |
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2020 | 2020 |
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BioPak ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2022 | 2022 |
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BioPak PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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iPaaS (Integration Platform as a Service) | PaaS |
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2021 | 2021 |
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BioPak IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at BioPak
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by BioPak Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||