Sergiev Posad, 141303,
Russia
Bitrace Telecom Russia Technographics
Bitrace Telecom Russia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Bitrace Telecom Russia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 25 Bitrace Telecom Russia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bitrace Telecom Russia has purchased the following applications: Envybox for Chatbots and Conversational AI in 2021, Google Workspace (Formerly Google G-Suite) for Collaboration in 2013, Joomla 3.9 for Web Content Management in 2011 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bitrace Telecom Russia is running and its propensity to invest more and deepen its relationship with Envybox , Google , Joomla or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bitrace Telecom Russia revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bitrace Telecom Russia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Bitrace Telecom Russia Tech Stack and Enterprise Applications
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Envybox | Legacy | Envybox | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Bitrace Telecom Russia implemented Envybox, deploying the Envybox Chatbots and Conversational AI on its public website. The deployment is focused on web-based conversational engagement to support customer service and inbound lead capture for the 25 employee communications provider.
The implementation centers on an embedded site chat widget and conversational flows, with configuration of automated messaging sequences and lead capture forms. Functional capabilities implemented align with Chatbots and Conversational AI best practices, including scripted response trees, escalation triggers to human agents, and session handoff controls managed through the Envybox admin console.
Operational ownership sits with customer service and sales teams, who use the Envybox conversational interface on the website as the primary digital touchpoint. Governance is exercised through centralized script management and channel monitoring in the Envybox console, enabling small team administration and iterative updates to messaging and routing logic.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2013 | 2013 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Joomla | Legacy | Joomla 3.9 | Web Content Management | Content Management | n/a | 2011 | 2011 |
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Web Content Management | Content Management |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Call Tracking and Recording | CRM |
|
2021 | 2021 |
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Tag Management | CRM |
|
2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Content Delivery Network | IaaS |
|
2015 | 2015 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
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Application Security (AppSec) | CyberSecurity |
|
2020 | 2020 |
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Secure Sockets Layer (SSL) | CyberSecurity |
|
2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Bitrace Telecom Russia
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Bitrace Telecom Russia Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||