Black Hills Energy
7001 Mount Rushmore Road,
Rapid City, 57702, SD,
United States
Rapid City, 57702, SD,
United States
1 888-890-5554
Utilities
Black Hills Energy Technographics
Black Hills Energy Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Black Hills Energy and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2900 Black Hills Energy employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Black Hills Energy has purchased the following applications: Oracle PeopleSoft ERP for ERP Financial in 2015, Oracle Peoplesoft Benefits Administration for Benefits Administration in 2021, Salesforce Field Service (ex ClickSoftware) for Field Service Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Black Hills Energy is running and its propensity to invest more and deepen its relationship with Oracle , Jobvite , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Black Hills Energy revenues, which have grown to $1.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Black Hills Energy intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Black Hills Energy Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft ERP | ERP Financial | ERP Financial Management | n/a | 2015 | 2015 |
In 2015, Black Hills Energy deployed Oracle PeopleSoft ERP to centralize and standardize financial operations. The implementation targeted core ERP Financial functions, with a focus on accounts payable, vendor master data, expense processing, and tax reporting across corporate finance and site-level processing.
The Oracle PeopleSoft ERP configuration emphasized accounts payable automation, invoice and check request processing, vendor onboarding and change management, credit card and employee expense reconciliation, and annual 1099 preparation. The implementation included document imaging and records management capabilities as evidenced by integrated use of FileNet for scanning invoices, credit card statements, and subsidiary documentation processed in Rapid City, and support for maintaining W-9s and ACH remit information.
Operational integrations were explicitly supported between PeopleSoft financial modules and the company systems team for vendor data updates, and the purchasing department for timely vendor provisioning. The deployment covered Accounts Payable and related finance functions at the Rapid City processing site and supported processing responsibilities for multiple subsidiaries, including vendor correspondence and employee support for expense and AP inquiries.
Governance and process controls were structured to meet Sarbanes Oxley requirements, with defined responsibilities such as an Accounts Payable Supervisor overseeing exception handling and system issues, and AP clerks maintaining orderly, secure filing and compliance documentation. The PeopleSoft environment also served as the platform for upgrades, conversions, and new company set up activities, and staff were expected to contribute process improvement ideas and assist during PeopleSoft upgrade and conversion events.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Peoplesoft Benefits Administration | Benefits Administration | HCM | n/a | 2021 | 2021 |
In 2021, Black Hills Energy implemented Oracle Peoplesoft Benefits Administration to centralize benefit plan configuration and enrollment workflows. A PeopleSoft Functional Lead provided ongoing functional support for Payroll, Time & Labor, Benefits, Security, and Recruiting starting in August 2021, establishing sustained HRIS ownership for benefits operations.
The implementation configured core Benefits Administration capabilities including plan setup, eligibility rules, event-based life change processing, open enrollment automation, and benefits-to-payroll reconciliation. Oracle Peoplesoft Benefits Administration was used to manage dependent hierarchies, beneficiary designations, and deduction calculation logic consistent with standard benefits administration workflows.
The deployment integrated benefits processing directly with PeopleSoft Payroll and Time and Labor modules to ensure deduction posting and eligibility synchronization, and incorporated PeopleSoft Security and Recruiting modules to enforce role-based access and to onboard new hires into benefits enrollment flows. Operational scope covered HR, payroll, and benefits teams across the enterprise for end-to-end benefits lifecycle management.
Governance emphasized functional lead ownership and role-based security configuration, with HRIS advisor and PeopleSoft functional lead support in production since August 2021. Oracle Peoplesoft Benefits Administration serves as the system of record for benefits administration within Black Hills Energy.
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Candidate Relationship Management | HCM |
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2020 | 2020 |
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Compensation Management | HCM |
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2017 | 2017 |
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Core HR | HCM |
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2015 | 2015 |
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Payroll | HCM |
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2021 | 2021 |
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Performance and Goal Management | HCM |
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2017 | 2017 |
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Recruiting, Applicant Tracking System | HCM |
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2021 | 2021 |
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Time and Attendance | HCM |
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2021 | 2021 |
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Workforce Analytics | HCM |
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2017 | 2017 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Field Service (ex ClickSoftware) | Field Service Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, Black Hills Energy implemented Salesforce Field Service (ex ClickSoftware) in a Field Service Management deployment. Salesforce Field Service (ex ClickSoftware) was used to centralize scheduling and dispatch functions and to provide mobile work order execution for field technicians.
The implementation emphasized modules for appointment scheduling, dynamic dispatching, mobile workforce enablement, technician work order management, and customer communications, including tighter appointment window controls and notification workflows. Configuration work focused on rules-based appointment assignment, technician skill and availability matching, and lifecycle tracking of service tasks to support consistent field operations.
Operational scope targeted field service teams and dispatch operations within Black Hills Energy, structuring role-based access for dispatchers and technicians and standardizing scheduling and notification processes. Governance and process changes enforced new scheduling workflows and customer notification protocols, and Black Hills Energy improved communication with customers and shortened appointment windows following the ClickSoftware field service management deployment.
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Oil Gas and Chemicals ERP | ERP Services and Operations |
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2020 | 2021 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Analytics | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2022 | 2022 |
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Data Management Platform | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Geographic Information System | PLM and Engineering |
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2019 | 2019 |
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Geographic Information System | PLM and Engineering |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Digital Workspace | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Black Hills Energy
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Black Hills Energy Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Black Hills Energy Technographics
Black Hills Energy is a Utilities organization based in United States,
with around 2900 employees and annual revenues of $1.00 billion.
Black Hills Energy operates a diverse technology stack with applications such as
Oracle PeopleSoft ERP, Oracle Peoplesoft Benefits Administration and Salesforce Field Service (ex ClickSoftware),
covering areas like ERP Financial, Benefits Administration and Field Service Management.
Black Hills Energy has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and Salesforce.
Black Hills Energy recently adopted applications including
Oracle BlueKai in 2022, Adobe Audience Manager in 2022 and The Trade Desk in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Black Hills Energy’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Black Hills Energy’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Black Hills Energy technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.