Black Rifle Coffee Company
1144 500 W,,
Salt Lake City, 84101, UT,
United States
Salt Lake City, 84101, UT,
United States
1 385-262-7184
Consumer Packaged Goods
Black Rifle Coffee Company Technographics
Black Rifle Coffee Company Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Black Rifle Coffee Company and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 900 Black Rifle Coffee Company employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Black Rifle Coffee Company has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2020, EmCentrix HRMS for Core HR in 2019, ResQ for Facility Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Black Rifle Coffee Company is running and its propensity to invest more and deepen its relationship with Oracle , Amazon Web Services (AWS) , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Black Rifle Coffee Company revenues, which have grown to $233.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Black Rifle Coffee Company intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Black Rifle Coffee Company Tech Stack and Enterprise Applications
Black Rifle Coffee Company ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2020 | 2020 |
In 2020, Black Rifle Coffee Company implemented Oracle NetSuite ERP as its ERP Financial backbone and introduced SoundCommerce to centralize operational data and analytics across commerce and fulfillment. The decision positioned Oracle NetSuite ERP as the primary financial system of record for order, invoice, and inventory valuation workflows while SoundCommerce provided operational monitoring and decisioning on top of transactional streams.
SoundCommerce connects BRCC data between systems and partners, monitors operations, enables business intelligence, and drives predictive decisioning. The SoundCommerce platform is deeply integrated into BRCC’s primary technology and vendor ecosystem which includes Shopify Plus ecommerce, Oracle NetSuite ERP, select 3PL providers and parcel post carriers, enabling unified visibility across order ingestion, fulfillment events, and financial posting.
Implementation scope emphasized ecommerce order orchestration, inventory synchronization, and financial reconciliation across direct to consumer subscription channels. Governance work focused on centralized data ingestion, exception routing, and decisioning rules to support operations, finance, fulfillment, and merchandising teams, with SoundCommerce surfacing operational exceptions and BI insights for downstream workflow automation and reporting.
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Payment Processing | ERP |
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2017 | 2017 |
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Payment Processing | ERP |
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2020 | 2020 |
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Payment Processing | ERP |
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2020 | 2020 |
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Black Rifle Coffee Company HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| EmCentrix | Legacy | EmCentrix HRMS | Core HR | HCM | n/a | 2019 | 2019 |
In 2019, Black Rifle Coffee Company implemented EmCentrix HRMS, a Core HR application. The vendor listing on MyPaperlessOffice identifies Black Rifle Coffee Company as a client, and the 2019 implementation year shown is an estimate derived from that client listing rather than a public case study.
The EmCentrix HRMS deployment appears focused on employee onboarding and HR recordkeeping, using Core HR capabilities to centralize personnel records and digitize new hire paperwork. Configuration likely included electronic personnel files, document imaging and automated onboarding workflows consistent with Core HR functional patterns.
Operational coverage is described across the companys U.S. operations, with primary business functions impacted including HR administration and onboarding processes. The implementation narrative centers on reducing paper-based processes and administrative overhead associated with employee lifecycle events.
Vendor materials do not provide detailed rollout timelines or integration specifics, and no implementation partner is listed for this account. Reported outcomes in the vendor listing emphasize reductions in paperwork and administrative burden for HR staff.
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Black Rifle Coffee Company ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| ResQ | Legacy | ResQ | Facility Management | ERP Services and Operations | n/a | 2022 | 2022 |
In 2022, Black Rifle Coffee Company implemented ResQ for Facility Management across its retail store locations in the United States. The deployment centralized repair request intake and instituted systematized work-order management to coordinate field service for store equipment.
ResQ was configured to support work-order lifecycle management, preventive maintenance scheduling and vendor management, aligning ticket templates and preventive maintenance calendars with store equipment classes. Configuration included dispatch workflows and assignment rules to enable same-day vendor service and to track service completion and status through the work-order record.
Operational scope encompassed facilities and store operations teams across United States retail locations, embedding the platform into daily store maintenance processes and vendor coordination. Business functions impacted included facilities operations, store operations management and vendor management, improving visibility into outstanding repairs and scheduled maintenance.
Governance shifted to centralized intake and vendor accountability, using ResQ to standardize request submission, dispatching and service confirmation workflows and to document vendor performance at the work-order level. The ResQ implementation reduced equipment downtime through faster vendor dispatch, including same-day service, and improved accountability, which helped avoid significant lost sales from broken store equipment.
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Black Rifle Coffee Company AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Artificial Intelligence Marketing | AI-Powered Application |
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2019 | 2019 |
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Chatbots and Conversational AI | AI-Powered Application |
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2018 | 2018 |
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Black Rifle Coffee Company Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Black Rifle Coffee Company Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Black Rifle Coffee Company eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2020 | 2020 |
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eCommerce | eCommerce |
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2017 | 2017 |
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eCommerce | eCommerce |
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2020 | 2020 |
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Shipping Management | eCommerce |
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2018 | 2018 |
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Black Rifle Coffee Company CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2020 | 2020 |
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Customer Engagement | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Loyalty | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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PR and Media Communication | CRM |
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2021 | 2021 |
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Black Rifle Coffee Company IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Black Rifle Coffee Company CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Black Rifle Coffee Company
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Financial Officer | CXO | Finance | |
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Director of Financial Planning and Analysis | Director | Finance | |
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Customer Service Team Lead | Manager | Customer Service | |
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Customer Experience Manager | Manager | Customer Service | |
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Customer Service Manager | Manager | Customer Service | |
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Director of Customer Experience, | Director | Customer Service | |
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Apps Being Evaluated by Black Rifle Coffee Company Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Black Rifle Coffee Company IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Black Rifle Coffee Company digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Black Rifle Coffee Company Technographics
Black Rifle Coffee Company is a Consumer Packaged Goods organization based in United States,
with around 900 employees and annual revenues of $233.0 million.
Black Rifle Coffee Company operates a diverse technology stack with applications such as
Oracle NetSuite ERP, EmCentrix HRMS and ResQ,
covering areas like ERP Financial, Core HR and Facility Management.
Black Rifle Coffee Company has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, EmCentrix and ResQ.
Black Rifle Coffee Company recently adopted applications including
ResQ in 2022, DocuSign eSignature in 2021 and Adobe Experience Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Black Rifle Coffee Company’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Black Rifle Coffee Company’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Black Rifle Coffee Company technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.