Blue Cross Blue Shield of Minnesota
3400 Yankee Dr,
Eagan, 55121, MN,
United States
Eagan, 55121, MN,
United States
1 651-662-8000
Insurance
Blue Cross Blue Shield of Minnesota Technographics
Blue Cross Blue Shield of Minnesota Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Blue Cross Blue Shield of Minnesota and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3900 Blue Cross Blue Shield of Minnesota employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Blue Cross Blue Shield of Minnesota has purchased the following applications: Serrala FinanceSuite Accounts Payable for AP Automation in 2011, SAP HCM (HR) for Core HR in 2011, Cognizant TriZetto Facets for Core Admin Processing System in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Blue Cross Blue Shield of Minnesota is running and its propensity to invest more and deepen its relationship with Serrala , SAP , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Blue Cross Blue Shield of Minnesota revenues, which have grown to $15.30 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Blue Cross Blue Shield of Minnesota intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Blue Cross Blue Shield of Minnesota Tech Stack and Enterprise Applications
Blue Cross Blue Shield of Minnesota ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Serrala | Legacy | Serrala FinanceSuite Accounts Payable | AP Automation | ERP | n/a | 2011 | 2011 |
In 2011, Blue Cross Blue Shield of Minnesota implemented Serrala FinanceSuite Accounts Payable, an AP Automation application, to centralize accounts payable processing within its Finance organization. The implementation targeted the AP department vendor invoice management workflows and was preceded by Fit Gap Analysis on AP vendor invoice processes to align business requirements with application capabilities.
The Serrala FinanceSuite Accounts Payable deployment focused on core AP modules common to AP Automation, including electronic invoice capture and indexing, automated workflow routing for approvals, exception management and three way matching to support invoice to PO and receipt reconciliation. Configuration work emphasized invoice validation rules, approval hierarchies and supplier data management to standardize processing and reduce manual touchpoints.
The implementation integrated Serrala with enterprise data feeds and payment channels to enable posting to the general ledger and production of payment files for downstream banking systems, while accommodating incoming invoice sources and file based exchanges. Technical validation and test planning leveraged existing QA and test automation practices, including data test plans and environment management, to validate end to end invoice lifecycles and accounting postings.
Governance for the rollout was organized under Finance and IT change control with formalized release management and quality audit checkpoints derived from established QA process improvements. Test automation, regression testing, and structured quality reviews were applied during rollout and steady state operations to maintain controls around invoice processing and approval workflows.
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ERP Financial | ERP |
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2011 | 2012 |
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ERP Financial | ERP |
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2009 | 2010 |
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Expense Management | ERP |
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2012 | 2012 |
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Blue Cross Blue Shield of Minnesota HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP HCM (HR) | Core HR | HCM | n/a | 2011 | 2012 |
In 2011 Blue Cross Blue Shield of Minnesota implemented SAP HCM in the Core HR category. The deployment targeted the insurer's centralized HR platform needs for a company of approximately 3,900 employees, positioning SAP HCM as the system of record for employee master data and core HR processes.
SAP HCM was configured to deliver standard Core HR capabilities, including personnel administration, organizational management, payroll interfacing, benefits administration, time management, and foundational talent management workflows. Configuration work emphasized integration points and custom application support, with application development teams responsible for extensions and role based access aligned to HR operational processes.
Integrations were a central element of the implementation, with explicit links to SAP FICO for financial accounting, SuccessFactors for cloud based talent functionality, Concur for expense management, Ariba for procurement orchestration, Salesforce.com for CRM related data exchanges, and several custom applications. The integration landscape was managed by teams accountable for project management, configuration, and support, using a mix of interface patterns to synchronize HR master data and transactional events across finance, procurement, travel expense, and CRM domains.
Operational governance combined ongoing application development, configuration management, and support responsibilities under coordinated leadership. Day to day leadership oversaw project delivery, change control, and operational support processes for SAP HCM and the broader SAP and custom application footprint, ensuring HR, finance, procurement, and customer facing functions were aligned with platform configurations and integration requirements.
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Recruiting, Applicant Tracking System | HCM |
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2013 | 2013 |
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Recruiting, Applicant Tracking System | HCM |
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2013 | 2013 |
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Blue Cross Blue Shield of Minnesota ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cognizant | Legacy | Cognizant TriZetto Facets | Core Admin Processing System | ERP Services and Operations | n/a | 2019 | 2020 |
In 2019 Blue Cross Blue Shield of Minnesota deployed Cognizant TriZetto Facets as its Core Admin Processing System in support of a dedicated Medicaid Claims Processing Platform. The Cognizant TriZetto Facets implementation was positioned to manage core payer functions, and Blue Cross Blue Shield of Minnesota Cognizant TriZetto Facets Core Admin Processing System supports claims processing and membership administration across the organization.
The implementation focused on configuration and technical design of core Facets modules, including Claims, Membership, Billing, Provider Setup, Facets HIPAA Gateway, NetworX Pricer, NetworX Modeler, Trizetto Communication System, and the Facets Enrollment Toolkit. Workstreams emphasized iterative configuration updates, prototype design, batch processing schedule optimization, and hands on rules and pricing configuration to meet Medicaid plan requirements.
Operational integration included scheduled claims batch processing, SQL based data operations, and standard development and support practices such as agile delivery, DevOps pipelines, and IT service management workflows. Daily scrum teams composed of a scrum master, product owner, analysts, developers, and testers executed configuration changes, troubleshooting, and production releases while technical staff provided on call operational support.
Governance and operational ownership were structured around a claims processing platform team with technical leadership responsible for high level requirements, solution design, roadmap planning, mentoring, and coordination with business stakeholders. The implementation scope explicitly covered user support, training, data cleanup and migration activities, and ongoing platform maintenance to enable continuous improvement of payer operations.
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Electronic Health Record | ERP Services and Operations |
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2016 | 2016 |
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Electronic Health Record | ERP Services and Operations |
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2017 | 2017 |
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Electronic Health Record | ERP Services and Operations |
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2004 | 2005 |
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Electronic Health Record | ERP Services and Operations |
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2004 | 2005 |
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Medical Care Management | ERP Services and Operations |
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2010 | 2011 |
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Blue Cross Blue Shield of Minnesota Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2012 | 2018 |
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Blue Cross Blue Shield of Minnesota Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Blue Cross Blue Shield of Minnesota Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2015 | 2015 |
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Web Content Management | Content Management |
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2020 | 2020 |
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Web Content Management | Content Management |
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2016 | 2016 |
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Blue Cross Blue Shield of Minnesota CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Tracking and Recording | CRM |
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2019 | 2019 |
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Customer Engagement | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2019 | 2019 |
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Blue Cross Blue Shield of Minnesota ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2018 | 2018 |
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Blue Cross Blue Shield of Minnesota SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incentive Compensation Management | SPM |
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2018 | 2018 |
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Sales Performance Management | SPM |
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2014 | 2014 |
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Sales Performance Management | SPM |
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2022 | 2022 |
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Blue Cross Blue Shield of Minnesota PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2019 | 2019 |
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Electronic Data Interchange (EDI) | PaaS |
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2022 | 2023 |
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Operating System (OS) | PaaS |
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2009 | 2010 |
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Blue Cross Blue Shield of Minnesota IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2009 | 2010 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Database Management | IaaS |
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2009 | 2010 |
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Servers, Storage and Networking | IaaS |
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2017 | 2017 |
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Blue Cross Blue Shield of Minnesota CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Blue Cross Blue Shield of Minnesota
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Blue Cross Blue Shield of Minnesota Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Blue Cross Blue Shield of Minnesota IT executives and key decision makers. This section highlights Blue Cross Blue Shield of Minnesota's latest recorded technology evaluations, including Quickbase for Apps Development on 2025-10-31, HireRight Employment Background Checks for BackGround Screening on 2025-07-01, and One Model People Analytics for Workforce Analytics on 2025-03-28. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Blue Cross Blue Shield of Minnesota digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Blue Cross Blue Shield of Minnesota Technographics
Blue Cross Blue Shield of Minnesota is a Insurance organization based in United States,
with around 3900 employees and annual revenues of $15.30 billion.
Blue Cross Blue Shield of Minnesota operates a diverse technology stack with applications such as
Serrala FinanceSuite Accounts Payable, SAP HCM (HR) and Cognizant TriZetto Facets,
covering areas like AP Automation, Core HR and Core Admin Processing System.
Blue Cross Blue Shield of Minnesota has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Serrala, SAP and Cognizant.
Blue Cross Blue Shield of Minnesota recently adopted applications including
SAP SuccessFactors Agent Performance Management in 2022, Availity EDI Clearinghouse in 2022 and Salesforce Health Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Blue Cross Blue Shield of Minnesota’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Blue Cross Blue Shield of Minnesota’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Blue Cross Blue Shield of Minnesota technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.