Blue Cross and Blue Shield of Louisiana
5525 Reitz Ave,
Baton Rouge, 70809, LA,
United States
Baton Rouge, 70809, LA,
United States
1 800-495-2583
Insurance
Blue Cross and Blue Shield of Louisiana Technographics
Blue Cross and Blue Shield of Louisiana Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Blue Cross and Blue Shield of Louisiana and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2500 Blue Cross and Blue Shield of Louisiana employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Blue Cross and Blue Shield of Louisiana has purchased the following applications: Oracle PeopleSoft ERP for ERP Financial in 2005, Epic Payer Platform for Core Admin Processing System in 2021, Verint Speech Analytics for Speech Recognition AI in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Blue Cross and Blue Shield of Louisiana is running and its propensity to invest more and deepen its relationship with Oracle , Stripe , Epic Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Blue Cross and Blue Shield of Louisiana revenues, which have grown to $1.10 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Blue Cross and Blue Shield of Louisiana intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Blue Cross and Blue Shield of Louisiana Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft ERP | ERP Financial | ERP Financial Management | n/a | 2005 | 2005 |
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Payment Processing | ERP Financial Management |
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2020 | 2020 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Epic Systems | Legacy | Epic Payer Platform | Core Admin Processing System | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, Blue Cross and Blue Shield of Louisiana implemented Epic Payer Platform as its Core Admin Processing System to centralize payer administration, claims operations, and enrollment workflows. The deployment targeted insurer business functions including claims adjudication, membership and benefits administration, provider data management, billing orchestration, and care management coordination.
Configuration work for Epic Payer Platform emphasized role based access and business rules for adjudication, configurable benefit and tier structures, and workflow automation for care coordination. Implementation staffing and capabilities reflected internal emphasis on operational readiness, with a Training Manager for Epic Payer Platform and Care Transformation Consultant roles supporting curriculum development, super user networks, and clinical administration needs tied to the Quality Blue Primary Care program QBPC.
Operational coverage included payer operations, clinical partnerships, and care management teams, with the platform instrumented to consume membership and claims feeds and to surface provider network and care management data for clinical programs. Integrations were structured around data flows between payer administrative functions and internal care management processes to support programmatic reporting and clinical workflows for the QBPC initiative.
Governance and rollout were organized around business systems analysis, training led adoption, and care transformation governance, with business systems analysts and training leadership driving workflow redesign and cutover sequencing. The implementation narrative centers on using Epic Payer Platform as the Core Admin Processing System to unify payer administration, claims processing, and care coordination across BCBSLA operations.
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Core Admin Processing System | ERP Services and Operations |
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2018 | 2018 |
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Core Admin Processing System | ERP Services and Operations |
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2019 | 2019 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Verint Systems | Legacy | Verint Speech Analytics | Speech Recognition AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, Blue Cross and Blue Shield of Louisiana implemented Verint Speech Analytics within its contact center operations. The insurer records upward of 2.1 million customer calls annually with Verint Call Recording, and it uses Verint Speech Analytics to transcribe and index every phone call to create a rich data store for quality and operational analysis. Blue Cross and Blue Shield of Louisiana uses Verint Speech Analytics, a Speech Recognition AI application, to support contact center quality assurance and agent coaching workflows.
Verint Speech Analytics is deployed alongside Verint Call Recording, Verint Quality Management, and Verint Coaching to automate the quality monitoring lifecycle. Functional capabilities in use include automated speech-to-text transcription, call indexing for search and review, structured call evaluation workflows, and coaching scheduling and tracking. The implementation centralizes call capture and analysis, enabling the insurer to convert voice interactions into searchable data and to operationalize evaluations and coaching delivery.
Operational scope is explicitly within contact center operations and quality assurance, where Verint Quality Management and Verint Coaching enable the insurer to automate call evaluations and to schedule, deliver, and track employee coaching. Governance shifted toward system-driven monitoring and standardized evaluation processes, with Verint components instrumenting both the capture and the downstream quality workflows. The deployment produces a comprehensive voice data repository and an integrated QA and coaching pipeline through Verint Speech Analytics and linked Verint modules.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2017 | 2017 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2023 | 2023 |
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Web Content Management | Content Management |
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2017 | 2017 |
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Web Content Management | Content Management |
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2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2020 | 2020 |
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CRM | CRM |
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2020 | 2020 |
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Customer Analytics | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2011 | 2011 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2017 | 2017 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2020 | 2020 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Incentive Compensation Management | SPM |
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2014 | 2014 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Blue Cross and Blue Shield of Louisiana
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Blue Cross and Blue Shield of Louisiana Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Blue Cross and Blue Shield of Louisiana Technographics
Blue Cross and Blue Shield of Louisiana is a Insurance organization based in United States,
with around 2500 employees and annual revenues of $1.10 billion.
Blue Cross and Blue Shield of Louisiana operates a diverse technology stack with applications such as
Oracle PeopleSoft ERP, Epic Payer Platform and Verint Speech Analytics,
covering areas like ERP Financial, Core Admin Processing System and Speech Recognition AI.
Blue Cross and Blue Shield of Louisiana has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Epic Systems and Verint Systems.
Blue Cross and Blue Shield of Louisiana recently adopted applications including
DocuSign eSignature in 2023, Epic Payer Platform in 2021 and Intuit Mailchimp Mandrill in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Blue Cross and Blue Shield of Louisiana’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Blue Cross and Blue Shield of Louisiana’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Blue Cross and Blue Shield of Louisiana technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.