Blue Cross Blue Shield of Michigan
600 E Lafayette St,
Detroit, 48226, MI,
United States
Detroit, 48226, MI,
United States
1 313-225-9000
Insurance
Blue Cross Blue Shield of Michigan Technographics
Blue Cross Blue Shield of Michigan Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Blue Cross Blue Shield of Michigan and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 9500 Blue Cross Blue Shield of Michigan employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Blue Cross Blue Shield of Michigan has purchased the following applications: Oracle PeopleSoft ERP for ERP Financial in 2015, Oracle Cloud HCM Benefits for Benefits Administration in 2021, NASCO Processing System for Core Admin Processing System in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Blue Cross Blue Shield of Michigan is running and its propensity to invest more and deepen its relationship with Oracle , ADP , National Account Service Company or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Blue Cross Blue Shield of Michigan revenues, which have grown to $36.30 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Blue Cross Blue Shield of Michigan intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Blue Cross Blue Shield of Michigan Tech Stack and Enterprise Applications
Blue Cross Blue Shield of Michigan ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft ERP | ERP Financial | ERP | n/a | 2015 | 2015 |
In 2015, Blue Cross Blue Shield of Michigan implemented Oracle PeopleSoft ERP to support core finance and accounting operations under an ERP Financial initiative, aligning application governance with enterprise financial controls. The implementation was positioned to consolidate transactional finance workloads and provide a single source of record for general ledger and statutory reporting across the organization.
The Oracle PeopleSoft ERP deployment emphasized ERP Financial capabilities, including general ledger functionality, accounts payable and accounts receivable workflows, financial close orchestration, and financial reporting processes typical of a large payer organization. Oracle PeopleSoft ERP was configured to enforce role based access, segregation of duties controls, and automated approval workflows consistent with enterprise accounting policies.
Operational coverage focused on finance and accounting teams across Blue Cross Blue Shield of Michigan, with support processes established for end users. Work on the program explicitly included assisting in troubleshooting issues that end users had with the PeopleSoft ERP environment, addressing application errors, user access problems, and workflow exceptions as part of ongoing production support.
Governance emphasized structured incident handling and change management for the PeopleSoft environment, with documented ticketing and escalation paths to manage patches and configuration updates. Operational ownership centered on finance application administrators and shared services, maintaining continuity of accounting processes while stabilizing ERP Financial operations.
|
|
|
|
|
ERP Financial | ERP |
|
2020 | 2021 |
|
Blue Cross Blue Shield of Michigan HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud HCM Benefits | Benefits Administration | HCM | n/a | 2021 | 2022 |
In 2021 Blue Cross Blue Shield of Michigan implemented Oracle Cloud HCM Benefits as its primary Benefits Administration application. The engagement focused on configuring benefits functionality and providing ongoing implementation and support for HR benefits processes across the enterprise.
Configuration work centered on core benefits management capabilities within Oracle Cloud HCM Benefits, including evidence of insurability, dependent designations, benefit certifications for life events, and the full setup of Benefits Program, Plan Type, Plan, Options, Eligibility, Rates and Coverages, and Open Enrollment. The team also configured two Workforce Compensation Plans with three components each to align compensation elements with benefits administration where required.
The project included conversion of legacy benefits data into Oracle Cloud, extensive testing discipline with unit testing and regression testing, and facilitation of conference room pilot calls to validate configurations. Practitioners reported working knowledge of Fusion cloud/EBiz in support activities, and they provided demonstrations and assisted the client in acceptance testing and cutover preparations.
Post go live support and governance emphasized a tiered help desk model with Level 1 through Level 3 escalation, ticket management, and a documented knowledge base of articles and FAQs. Service level agreements were implemented to govern response and resolution expectations, and the implementation narrative reflects end to end solutioning, requirement gathering, configuration, testing, and sustained support for Oracle Cloud HCM Benefits and the organization’s Benefits Administration function.
|
|
|
|
|
Core HR | HCM |
|
2011 | 2011 |
|
|
|
|
|
Core HR | HCM |
|
2022 | 2023 |
|
|
|
|
|
Onboarding | HCM |
|
2020 | 2021 |
|
|
|
|
|
Payroll Tax Compliance | HCM |
|
2020 | 2021 |
|
|
|
|
|
Payroll | HCM |
|
2014 | 2014 |
|
|
|
|
|
Payroll | HCM |
|
2021 | 2022 |
|
|
|
|
|
Recruiting | HCM |
|
2020 | 2020 |
|
|
|
|
|
Recruiting, Applicant Tracking System | HCM |
|
2014 | 2014 |
|
|
|
|
|
Recruiting, Applicant Tracking System, Candidate Relationship Management | HCM |
|
2020 | 2020 |
|
|
|
|
|
Time and Attendance | HCM |
|
2020 | 2021 |
|
Blue Cross Blue Shield of Michigan ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| National Account Service Company | Legacy | NASCO Processing System | Core Admin Processing System | ERP Services and Operations | n/a | 2014 | 2014 |
In 2014 Blue Cross Blue Shield of Michigan implemented the NASCO Processing System from National Account Service Company as its Core Admin Processing System. The NASCO Processing System was provisioned to support group benefits administration and claims processing disciplines across BCBSM, with direct operational ownership by benefits analysts and IT delivery teams who managed group onboarding and benefit change workflows.
The implementation emphasized configuration of core modules typical to a Core Admin Processing System, including membership enrollment and eligibility maintenance, group benefit configuration, and claims adjudication and processing workflows. NASCO Processing System was used to operationalize group specific benefit rules and to maintain group wide benefit changes, reflecting a configuration tailored to employer group administration and claims lifecycle orchestration.
Integrations centered on business facing linkages rather than named technical stacks, with explicit interfacing to BCBSM's private exchange vendor to support the GlidePath membership defined contribution product and coordinated data exchanges with benefit administration teams. Operational coverage spanned corporate benefit programs and group-specific implementations, with project coordinators supporting implementations and cross-functional handoffs to business areas for ongoing maintenance.
Governance and rollout were managed through a layered program structure where IT Business Relationship Managers, IT Delivery Managers, and Benefits Managers led project management, implementation governance, and operational support. The governance model used role-based coordination to drive group onboarding processes, sustain benefit configuration, and provide ongoing system stewardship for the NASCO Processing System.
|
|
|
|
|
Core Admin Processing System | ERP Services and Operations |
|
2022 | 2022 |
|
|
|
|
|
Facility Management | ERP Services and Operations |
|
2000 | 2002 |
|
|
|
|
|
Insurance Claims Management | ERP Services and Operations |
|
2024 | 2024 |
|
|
|
|
|
Medical Care Management | ERP Services and Operations |
|
2017 | 2017 |
|
|
|
|
|
Reservation and Booking Management | ERP Services and Operations |
|
2002 | 2002 |
|
Blue Cross Blue Shield of Michigan Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2015 | 2018 |
|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2015 | 2015 |
|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2015 | 2015 |
|
Blue Cross Blue Shield of Michigan Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2021 | 2021 |
|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2019 | 2019 |
|
Blue Cross Blue Shield of Michigan Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application, Web and Enterprise Search | Content Management |
|
2019 | 2019 |
|
|
|
|
|
Digital Asset Management | Content Management |
|
2016 | 2016 |
|
|
|
|
|
Digital Signing | Content Management |
|
2021 | 2021 |
|
Blue Cross Blue Shield of Michigan CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Engagement | CRM |
|
2019 | 2019 |
|
|
|
|
|
Customer Engagement | CRM |
|
2019 | 2019 |
|
|
|
|
|
Customer Experience | CRM |
|
2012 | 2012 |
|
|
|
|
|
Customer Experience | CRM |
|
2018 | 2018 |
|
|
|
|
|
Customer Support | CRM |
|
2019 | 2019 |
|
|
|
|
|
Data Management Platform | CRM |
|
2014 | 2014 |
|
|
|
|
|
Data Management Platform | CRM |
|
2015 | 2015 |
|
|
|
|
|
Data Management Platform | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2019 | 2019 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2019 | 2019 |
|
Blue Cross Blue Shield of Michigan EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
EPM | EPM |
|
2020 | 2021 |
|
|
|
|
|
Financial Consolidation and Close | EPM |
|
2018 | 2018 |
|
Blue Cross Blue Shield of Michigan ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2018 | 2018 |
|
|
|
|
|
IT Service Management | ITSM |
|
2018 | 2018 |
|
Blue Cross Blue Shield of Michigan Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Portfolio and Investment Management | Investment Management |
|
2018 | 2018 |
|
Blue Cross Blue Shield of Michigan SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Configure Price Quote (CPQ) | SPM |
|
2018 | 2018 |
|
|
|
|
|
Incentive Compensation Management | SPM |
|
2014 | 2014 |
|
|
|
|
|
Sales Performance Management | SPM |
|
2014 | 2014 |
|
Blue Cross Blue Shield of Michigan TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Treasury Management | TRM |
|
2015 | 2015 |
|
Blue Cross Blue Shield of Michigan PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Robotic Process Automation | PaaS |
|
2019 | 2019 |
|
Blue Cross Blue Shield of Michigan IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2013 | 2013 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Network Management and Monitoring | IaaS |
|
2021 | 2022 |
|
Blue Cross Blue Shield of Michigan CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at Blue Cross Blue Shield of Michigan
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Senior Vice President, HR - Chief Talent Officer at Blue Cross Blue Shield of Michigan | VP | HR | |
|
|
|
Director, HR Business Partners | Director | HR | |
|
|
|
Director Talent Acquisition | Director | HR | |
|
|
|
Director, HR Business Partners, Corporate Compensation & Talent Acquisition | Director | HR | |
|
|
|
BI Manager | Manager | IT | |
|
|
|
Vice President, Financial Data and Analytics | VP | IT | |
|
|
|
Director - IT | Director | Finance | |
|
|
|
Executive Vice President of Technology and Operations | CXO | IT | |
|
|
|
Director of Accounting Operations | Director | Finance | |
|
|
|
Director Finance - Group Business | Director | Finance | |
|
|
|
Vice President Finance | VP | Finance | |
|
|
|
DIrector, Risk Financing and Captive Operations | Director | Risk | |
|
|
|
VP Finance and Treasurer Blue Care Network and VP Finance Shared Services Blue Cross Blue Shield MI | VP | IT | |
|
|
|
Vice President and Treasurer | VP | Treasury | |
|
|
|
Director of Financial Accounting | Director | Finance | |
|
|
|
Vice President Finance | VP | Finance | |
|
|
|
Executive Vice President and Chief Financial Officer | CXO | Finance | |
|
|
|
Director Procurement Consulting | Director | Procurement | |
|
|
|
Vice President and Corporate Controller | VP | Finance | |
|
|
|
Sales Director | Director | Sales | |
|
|
|
VP, Sales Operations | VP | Sales | |
|
|
|
Director of Sales and Retention | Director | Sales | |
|
|
|
Regional Sales Manager | Manager | Sales | |
|
|
|
Sales Operations Manager | Manager | Sales | |
|
|
|
Director Executive Compensation | Director | HR | |
|
|
|
Senior Executive Compensation Analyst | Director | HR | |
|
|
|
Senior Vice President, Chief Human Resources Officer | CXO | HR | |
|
|
|
Director, Payroll and HRIS | Director | HR | |
|
|
|
Director of Payroll | Director | HR | |
|
|
|
Director WFM, Analytics & Support | Director | HR | |
|
|
|
Vice President Information Technology | VP | IT | |
|
|
|
Director IT Infrastructure Services Strategy | Director | IT | |
|
|
|
Director Operations Data & Technology | Director | IT | |
|
|
|
Principal Architect/IT Director | Director | IT | |
|
|
|
Manager-Sales Enablement | Manager | Sales | |
|
|
|
VP and CIO | CXO | IT | |
|
|
|
VP, Enterprise Technology Strategy & Services | VP | IT | |
|
|
|
Director, Portfolio Management and Research | Director | Investment | |
|
|
|
VP, Portfolio Management & Research | VP | Investment | |
|
|
|
Director of Employee and Labor Relations | Director | HR | |
|
|
|
Manager, Employee & Labor Relations | Manager | HR | |
|
|
|
Manager - HRIS, Reporting & Analytics | Manager | HR | |
|
|
|
Salesforce Administrator | Manager | Marketing | |
|
|
|
Salesforce Administrator/Business Analyst | Manager | Marketing | |
|
|
|
Director, Data Governance | Director | IT | |
|
|
|
Senior Database Administrator | Non Manager | IT | |
|
|
|
Corporate Database Analyst | Non Manager | IT | |
|
Apps Being Evaluated by Blue Cross Blue Shield of Michigan Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Blue Cross Blue Shield of Michigan IT executives and key decision makers. This section highlights Blue Cross Blue Shield of Michigan's latest recorded technology evaluations, including LSEG Refinitiv World Check for AML, Fraud and Compliance on 2025-06-04 and Oracle Cloud EPM Narrative Reporting for EPM on 2024-08-13. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Blue Cross Blue Shield of Michigan digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-06-04 | Blue Cross Blue Shield of Michigan | Evaluated | London Stock Exchange Group | LSEG Refinitiv World Check | AML, Fraud and Compliance | TRM |
| 2024-08-13 | Blue Cross Blue Shield of Michigan | Evaluated | Oracle | Oracle Cloud EPM Narrative Reporting | EPM | EPM |
FAQ - APPS RUN THE WORLD Blue Cross Blue Shield of Michigan Technographics
Blue Cross Blue Shield of Michigan is a Insurance organization based in United States,
with around 9500 employees and annual revenues of $36.30 billion.
Blue Cross Blue Shield of Michigan operates a diverse technology stack with applications such as
Oracle PeopleSoft ERP, Oracle Cloud HCM Benefits and NASCO Processing System,
covering areas like ERP Financial, Benefits Administration and Core Admin Processing System.
Blue Cross Blue Shield of Michigan has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and National Account Service Company.
Blue Cross Blue Shield of Michigan recently adopted applications including
Optum Prospective Payment in 2024, Oracle Cloud HCM in 2022 and Cognizant TriZetto Facets in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Blue Cross Blue Shield of Michigan’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Blue Cross Blue Shield of Michigan’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Blue Cross Blue Shield of Michigan technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.