Guernsey, GY5 7SS,
United Kingdom
Blue Diamond Garden Centres Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Blue Diamond Garden Centres and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1359 Blue Diamond Garden Centres employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Blue Diamond Garden Centres has purchased the following applications: Zellis MyView for Employee Self Service in 2020, Ruby Live Chat for Chatbots and Conversational AI in 2019, Critizr for Customer Experience in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Blue Diamond Garden Centres is running and its propensity to invest more and deepen its relationship with Zellis , Ruby , Critizr or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Blue Diamond Garden Centres revenues, which have grown to $104.6 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Blue Diamond Garden Centres intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zellis | Legacy | Zellis MyView | Employee Self Service | HCM | n/a | 2020 | 2020 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ruby | Legacy | Ruby Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Critizr | Legacy | Critizr | Customer Experience | CRM | n/a | 2021 | 2021 |
In 2021, Blue Diamond Garden Centres implemented Critizr as their Customer Experience application on their website. The deployment embeds Critizr feedback capture and review management capabilities into the public site to collect customer feedback tied to store visits and online interactions. Configuration emphasized web-based feedback widgets, survey flows and an administrative analytics dashboard, enabling feedback capture, sentiment tagging and structured response workflows. Critizr is operated to centralize verified reviews and customer comments for downstream handling.
Operationally the deployment supports customer service and store operations teams, enabling structured triage and case handling through Critizr’s response management and dashboarding functions. Governance for the implementation centers on defined response workflows, template based replies and role based access to feedback streams and analytics. The configuration aligns the Critizr Customer Experience application with retail business functions including customer care, store operations and marketing communications.
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2017 | 2017 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Transactional Email | PaaS |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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