Bluemercury
1010 Wisconsin Ave NW #700,
Washington, 20007, DC,
United States
Washington, 20007, DC,
United States
1 800-355-6000
Retail
Bluemercury Technographics
Bluemercury Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Bluemercury and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 Bluemercury employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bluemercury has purchased the following applications: Apple Pay for Payment Processing in 2020, Microsoft 365 for Collaboration in 2020, Riskified Chargeback Guarantee for eCommerce Fraud Protection in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bluemercury is running and its propensity to invest more and deepen its relationship with Apple , Klarna , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bluemercury revenues, which have grown to $300.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bluemercury intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Bluemercury Tech Stack and Enterprise Applications
Bluemercury ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Apple | Legacy | Apple Pay | Payment Processing | ERP | n/a | 2020 | 2020 |
In 2020, Bluemercury implemented Apple Pay on its website, integrating Apple Pay as a Payment Processing option in online checkout. The implementation centers on the ecommerce storefront at bluemercury.com and serves customers in the United States by surfacing device-native Apple Pay flows during checkout.
The deployment uses client-side Apple Pay web integration to present the Apple Pay button, perform merchant validation, and initiate payment tokenization for server-side authorization and token exchange with the merchant payment gateway. Functional capabilities implemented include browser-based payment initiation, device authentication, and token handling to reduce direct card data exposure, and the change affects ecommerce, payments operations, and checkout workflow configuration. Governance and operational ownership were assigned to the online commerce and payments teams to manage checkout configuration, merchant validation processes, and ongoing payment processing workflows.
|
|
|
|
|
Payment Processing | ERP |
|
2021 | 2021 |
|
Bluemercury Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020 Bluemercury deployed Microsoft 365 for Collaboration across its U.S. retail and corporate organization. The initial implementation addressed core collaboration needs for the retailer, aligning Microsoft 365 with email, real time messaging, document coauthoring and file synchronization workflows used by knowledge workers and store personnel.
The implementation of Microsoft 365 included standard Collaboration capabilities such as Exchange Online email, Microsoft Teams for chat and meetings, SharePoint Online for intranet and document libraries, OneDrive for personal file sync and the Office productivity suite for authoring. Configuration work emphasized tenant provisioning, mailbox and Teams topology, SharePoint site structure and document management settings consistent with retail merchandising and corporate communications use cases.
Governance and operational control centered on Microsoft 365 tenant administration, identity and access management via Azure Active Directory with single sign on and conditional access patterns, and mobile device management for distributed retail staff. Public site indicators show Bluemercury using Microsoft 365 on their website, and the deployment supports Collaboration across the companys US retail footprint of approximately 2000 employees.
|
Bluemercury eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Riskified | Legacy | Riskified Chargeback Guarantee | eCommerce Fraud Protection | eCommerce | n/a | 2017 | 2017 |
In 2017 Bluemercury deployed Riskified Chargeback Guarantee on its public website to embed third party decisioning into checkout and order flows. Riskified Chargeback Guarantee provides chargeback coverage tied to automated fraud decisioning as part of the company's eCommerce Fraud Protection posture.
Implementation centered on integrating Riskified Chargeback Guarantee into the digital storefront's order authorization path and the merchant payment acceptance workflow, enabling risk scoring and automated accept or review decisions prior to settlement. Configuration work focused on policy rules, risk thresholds, and manual review queues to route edge cases to internal analysts and to trigger the guarantee for covered transactions. Integration relied on real-time API exchange and decisioning to preserve checkout performance while surfacing fraud indicators to operations.
Operational scope included e-commerce operations, payments reconciliation, customer service, and fraud operations within Bluemercury's United States business, aligning teams around new decision acceptance and dispute handling protocols. Workflows were adjusted to accept Riskified decisions for covered transactions and to escalate disputed items into a coordinated chargeback claims process that mirrors the vendor guarantee model. Bluemercury Riskified Chargeback Guarantee therefore functions as the company's eCommerce Fraud Protection layer for payments and order operations.
|
|
|
|
|
eCommerce | eCommerce |
|
2017 | 2017 |
|
|
|
|
|
eCommerce | eCommerce |
|
2021 | 2021 |
|
|
|
|
|
Personalization and Product Recommendations | eCommerce |
|
2016 | 2016 |
|
|
|
|
|
Personalization and Product Recommendations | eCommerce |
|
2019 | 2019 |
|
|
|
|
|
Product Information Management | eCommerce |
|
2021 | 2021 |
|
|
|
|
|
Shipping Management | eCommerce |
|
2015 | 2015 |
|
Bluemercury CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
CRM, Sales Engagement | CRM |
|
2018 | 2018 |
|
|
|
|
|
Customer Engagement | CRM |
|
2022 | 2022 |
|
|
|
|
|
Customer Experience | CRM |
|
2018 | 2018 |
|
|
|
|
|
Customer Experience | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2015 | 2015 |
|
|
|
|
|
Marketing Automation | CRM |
|
2016 | 2016 |
|
|
|
|
|
Marketing Automation | CRM |
|
2018 | 2018 |
|
|
|
|
|
Partner Relationship Management | CRM |
|
2021 | 2021 |
|
|
|
|
|
PR and Media Communication | CRM |
|
2020 | 2020 |
|
Bluemercury IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2011 | 2011 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at Bluemercury
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Bluemercury Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Bluemercury IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Bluemercury digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Bluemercury Technographics
Bluemercury is a Retail organization based in United States,
with around 2000 employees and annual revenues of $300.0 million.
Bluemercury operates a diverse technology stack with applications such as
Apple Pay, Microsoft 365 and Riskified Chargeback Guarantee,
covering areas like Payment Processing, Collaboration and eCommerce Fraud Protection.
Bluemercury has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Apple, Microsoft and Riskified.
Bluemercury recently adopted applications including
Bambuser Video Commerce in 2022, Klarna Payments in 2021 and Shopify in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Bluemercury’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Bluemercury’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Bluemercury technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.