Bol.com
Bol.com Technographics
Bol.com Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Bol.com and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 Bol.com employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bol.com has purchased the following applications: HROffice Recruitment for Applicant Tracking System in 2012, Adobe Connect for Audio Video and Web Conferencing in 2017, DocuSign eSignature for Digital Signing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bol.com is running and its propensity to invest more and deepen its relationship with HROffice , AFAS Software , Articulate or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bol.com revenues, which have grown to $2.60 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bol.com intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Bol.com Tech Stack and Enterprise Applications
Bol.com HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HROffice | Legacy | HROffice Recruitment | Applicant Tracking System | HCM | n/a | 2012 | 2012 |
In 2012 Bol.com implemented HROffice Recruitment, an Applicant Tracking System, to centralize online hiring and candidate workflows. The HROffice Recruitment application is an online recruitment system for HR professionals and was provisioned to support Bol.com recruiting operations across its HR and talent acquisition teams.
The implementation leveraged HROffice Recruitment modules for candidate management, vacancy publishing, application tracking, video job applications and e-assessments, and employer branding capabilities. The deployment also incorporated HROffice Connect and online recruitment marketing campaign features from the vendor ecosystem to support attraction and employer brand campaigns.
Integrations were configured to link HROffice Recruitment with HRM and salary systems, enabling transfer of candidate and new hire data into core HR records and payroll streams. The solution provided web based access for HR staff and hiring managers, aligning recruitment workflows with existing HR operations and recruitment marketing workflows.
Governance and process changes focused on standardizing role based access and structured hiring workflows inside HROffice Recruitment, with configuration to support assessment orchestration and campaign management. The implementation emphasized operational alignment between recruitment, HR administration and employer branding functions through the HROffice Recruitment platform.
|
 |
|
|
Core HR | HCM |
|
2023 | 2023 |
|
|
|
|
|
Learning and Development | HCM |
|
2015 | 2015 |
|
|
|
|
|
Payroll | HCM |
|
2023 | 2023 |
|
|
|
|
|
Workforce Analytics | HCM |
|
2022 | 2022 |
|
Bol.com Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, Bol.com implemented Adobe Connect as a web-facing conferencing solution. Adobe Connect was embedded on their website to provide live webinar and audio-video engagement capabilities within the Audio Video and Web Conferencing category, enabling browser-based meetings, presentation delivery, and on-demand playback for site visitors and external participants.
The implementation emphasized core Adobe Connect functional modules, including virtual meeting rooms, webinar delivery, screen sharing, persistent chat, recording, and multimedia presentation playback. Operational coverage centered on external-facing business functions such as customer events, product webinars, and partner sessions, while also supporting employee-facing learning and collaboration when exposed through the public site. Adobe Connect served as the primary audio and virtual engagement layer integrated into Bol.com's site workflows, applying category-standard conferencing and webinar orchestration patterns to extend customer engagement and collaboration channels.
|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2017 | 2017 |
|
|
|
|
|
Collaboration | Collaboration |
|
2015 | 2015 |
|
Bol.com Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2021 | 2021 |
In 2021, Bol.com implemented DocuSign eSignature as a Digital Signing solution on its website. Bol.com uses DocuSign eSignature to capture legally binding electronic signatures and to streamline online acceptance of terms and agreements presented through web pages. The implementation embeds DocuSign eSignature into customer-facing site flows so users can sign documents without leaving the website experience.
The deployment leverages core Digital Signing capabilities typical of DocuSign eSignature, including embedded signing, template-driven document generation, signature authentication options, and audit trail recording. Integration is executed at the website layer using embedded signing patterns to preserve session context and present signature requests inline rather than via a separate portal. Governance centers on standard e-signature controls and compliance artifacts provided by DocuSign eSignature to maintain traceability and legal acceptance of signed documents.
|
|
|
|
|
Enterprise Content Management | Content Management |
|
2020 | 2020 |
|
Bol.com CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Experience | CRM |
|
2018 | 2018 |
|
|
|
|
|
Marketing Automation | CRM |
|
2011 | 2011 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
Bol.com ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2023 | 2023 |
|
|
|
|
|
Remote Monitoring and Management | ITSM |
|
2020 | 2020 |
|
Bol.com Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Procurement | Procurement |
|
2013 | 2013 |
|
|
|
|
|
Supplier Relationship Management | Procurement |
|
2013 | 2013 |
|
Bol.com IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2013 | 2013 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2022 | 2022 |
|
IT Decision Makers and Key Stakeholders at Bol.com
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Head of Procurement | Director | Procurement | |
|
|
|
Team Lead Supply Chain | Manager | Supply Chain | |
|
|
|
Head of Sourcing | Director | Procurement | |
|
|
|
Director of Sourcing Electronics | Director | Procurement | |
|
|
|
Lead HR Services | Manager | HR | |
|
|
|
Senior Payroll Expert | Manager | HR | |
|
|
|
HR Business Partner | Manager | HR | |
|
|
|
Lead HR business Partner / Manager | Manager | HR | |
|
|
|
Team Lead HR Operations & Innovation | Manager | HR | |
|
Apps Being Evaluated by Bol.com Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Bol.com IT executives and key decision makers. This section highlights Bol.com's latest recorded technology evaluations, including Backbase Digital Banking Platform for Digital Banking on 2025-10-10, Okta Identity Cloud for Identity and Access Management (IAM) on 2024-11-04, and Akamai CDN for Content Delivery Network on 2024-08-08. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Bol.com digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-10-10 | Bol.com | Evaluated | Backbase Solutions | Backbase Digital Banking Platform | Digital Banking | ERP Services and Operations |
| 2024-11-04 | Bol.com | Evaluated | Okta | Okta Identity Cloud | Identity and Access Management (IAM) | CyberSecurity |
| 2024-08-08 | Bol.com | Evaluated | Akamai | Akamai CDN | Content Delivery Network | IaaS |
FAQ - APPS RUN THE WORLD Bol.com Technographics
Bol.com is a Retail organization based in Netherlands,
with around 3000 employees and annual revenues of $2.60 billion.
Bol.com operates a diverse technology stack with applications such as
HROffice Recruitment, Adobe Connect and DocuSign eSignature,
covering areas like Applicant Tracking System, Audio Video and Web Conferencing and Digital Signing.
Bol.com has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as HROffice, Adobe Systems and DocuSign.
Bol.com recently adopted applications including
AFAS HR in 2023, AFAS Payroll in 2023 and Freshservice in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Bol.com’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Bol.com’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Bol.com technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.