List of ServiceNow Facilities Service Management Customers
ServiceNow
2225 Lawson Lane,
Santa Clara, CA, 95054,
United States
Santa Clara, CA, 95054,
United States
1 408-501-8550
Professional Services
29187
$13.3B
Since 2010, our global team of researchers has been studying ServiceNow Facilities Service Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceNow Facilities Service Management for Facility Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceNow Facilities Service Management for Facility Management include: Sun Life, a Canada based Banking and Financial Services organisation with 31768 employees and revenues of $20.98 billion, AG Insurance, a Belgium based Insurance organisation with 4000 employees and revenues of $8.57 billion, Alten, a France based Professional Services organisation with 57700 employees and revenues of $4.56 billion, bol, a Netherlands based Retail organisation with 3000 employees and revenues of $2.60 billion, CIBC US, a United States based Banking and Financial Services organisation with 3500 employees and revenues of $2.44 billion and many others.
Contact us if you need a completed and verified list of companies using ServiceNow Facilities Service Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ServiceNow Facilities Service Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AG Insurance | Insurance | 4000 | $8.6B | Belgium | ServiceNow | ServiceNow Facilities Service Management | Facility Management | 2021 | n/a |
In 2021, AG Insurance implemented ServiceNow Facilities Service Management to support Facility Management functions across the organization. The rollout was led by an IT Project leader from October 2021 to March 2023, who was directly responsible for processes configuration and IT integration for the deployment.
The ServiceNow Facilities Service Management implementation emphasized configuration of core facility workflows including service request catalog, work order management, asset and space tracking, and preventive maintenance orchestration, using ServiceNow workflow and form configuration capabilities. Integrations were executed to link facility records with AG Insurance IT systems, establishing connections between facility assets and existing IT service management and asset repositories to create a consistent operational record.
Governance and operational changes were driven by IT, with role based workflows, approval routing, and an integration backlog managed by the IT Project leader during phased configuration and rollout. AG Insurance deployed ServiceNow Facilities Service Management to centralize Facility Management business functions, aligning facilities operations with IT owned process controls and ongoing configuration governance.
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Alten | Professional Services | 57700 | $4.6B | France | ServiceNow | ServiceNow Facilities Service Management | Facility Management | 2018 | n/a |
In 2018, Alten implemented ServiceNow Facilities Service Management to centralize Facility Management capabilities across its multinational operations. The deployment was managed from a ServiceNow Competency Center within the group CIO organization, aligning the new application with existing IT service management and HR service initiatives across Alten’s four-country footprint and seven main entities.
The ServiceNow Facilities Service Management implementation included configuration of core facilities workflows alongside Core ITSM and Core HR solutions, emphasizing automation, self-service portals, and data analytics. Functional capabilities described in the rollout included service request handling for workplace assets, facilities incident management, and catalog-driven provisioning, implemented to work in concert with broader ITSM product strategy and sprint-based delivery.
Operational coverage was defined at the group level, with the Competency Center responsible for rollout governance, backlog prioritization, and agile sprint planning across internal technology teams and key user communities. The program relied on analytics from the IM IT landscape to inform ITSM data analysis and decision-making, and required coordination with Finance, HR, and Business Management stakeholders to validate requirements and acceptance criteria.
Governance and operating model changes were formalized through a CoE style ServiceNow Competency Center, including hierarchical management of an international multifunctional team, budget oversight for run and project activities, and supplier relationship oversight where applicable. The narrative positions Alten ServiceNow Facilities Service Management Facility Management as a centralized platform supporting facilities operations, ITSM integration, and business user self-service under an enterprise governance framework.
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bol | Retail | 3000 | $2.6B | Netherlands | ServiceNow | ServiceNow Facilities Service Management | Facility Management | 2023 | n/a |
In 2023, bol implemented ServiceNow Facilities Service Management as its Facility Management platform to build an FMIS for asset tracking, maintenance planning, and centralized work order management across its warehouse network. ServiceNow Facilities Service Management was configured to serve as the primary record for assets and maintenance work, enabling standardized work order lifecycles and maintenance planning capabilities aligned with facilities and reliability engineering workflows.
The implementation incorporated risk-based maintenance practices, capturing criticality assessments and facilitating FMECA study outputs as structured records linked to maintenance plans and work orders. Configuration emphasized preventive and condition-based maintenance workflows, failure analysis intake, and documentation of supplier-led corrective activities, matching the reliability engineering focus on MTBF and MTTR optimization.
Integrations were established with operational data sources and tools already in use, including CMMS and SCADA for equipment and maintenance telemetry ingestion, SQL and BigQuery for analytical data stores, and Tableau and Excel for reporting and root cause analysis. Financial administration of maintenance activities was coordinated with iValua, enabling linkage between work order cost data in ServiceNow Facilities Service Management and procure-to-pay records used by finance and procurement teams.
Operational scope covered facilities, reliability engineering, maintenance operations, procurement finance, and supplier coordination across bol warehouses in the Netherlands and Belgium. Governance changes centered on institutionalizing RBM workflows, formalizing FMECA-based supplier processes, and routing failure analysis through the ServiceNow FMIS to standardize maintenance decision making and supplier collaboration, with explicit objectives to improve performance and reduce downtime through structured analysis and planning.
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CIBC US | Banking and Financial Services | 3500 | $2.4B | United States | ServiceNow | ServiceNow Facilities Service Management | Facility Management | 2017 | n/a |
In 2017, CIBC US implemented ServiceNow Facilities Service Management. The implementation integrated the ServiceNow instance into CIBC Technology Operations under the Cardinal program, positioning ServiceNow Facilities Service Management as the Facility Management platform supporting Technology Operations and facilities teams across CIBC US.
The deployment encompassed seven ServiceNow modules explicitly captured during requirements gathering, including Incident Management, Problem Management, Change Management, Configuration Management with CMDB and Asset Management and Data Archive and Retention, Request Management, Knowledge Management, and Facilities Management. Configuration work focused on CMDB population and asset records, request catalog and fulfillment workflows for facilities services, standardized incident and change processes, and knowledge base taxonomy to support service delivery.
Integration and operational coverage included the merging of Active Directory and Office 365 migrations, and the migration of identity and access management for CIBC US into CIBC enterprise identity services as part of the program. The ServiceNow integration project required coordination with Microsoft ServiceNow and HPS, and tied ServiceNow configuration and request workflows into enterprise identity and directory consolidation efforts to centralize user and asset context for Technology Operations.
Governance and rollout were executed under formal project management controls, adhering to SDLC PMLC and PMBoK methodology, with routine executive reporting, financial tracking and vendor management. The program enforced Architecture Governance Security Threat Risk Assessment and Operational Gating Risk Management, and engaged Technology Governance Risk and Control Architecture and Security as part of compliance and assessment activities across stakeholder groups in Toronto Chicago and New York.
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Officeworks | Retail | 9000 | $2.2B | Australia | ServiceNow | ServiceNow Facilities Service Management | Facility Management | 2018 | n/a |
In 2018 Officeworks implemented ServiceNow Facilities Service Management as part of a broader ServiceNow rollout across IT, HR and facilities operations. The retailer adopted a platform mindset after a re-implementation three years earlier that established ServiceNow as an ERP for IT and enabled expansion into adjacent business domains.
Officeworks configured ServiceNow Facilities Service Management within the Facility Management category to support IT service management, HR case management, incident response for security, and facilities service workflows. The implementation included automation for vendor onboarding and prefilling of vendor management contracts, timesheet analysis and project charging workflows to streamline resourcing and administrative processing.
Operational coverage combined facilities, HR and IT service desks so retail store staff and corporate teams can ring in and log cases that are activated and routed in days rather than weeks. The rollout included a ServiceNow-backed virtual assistant called Penny and a mobile app for store staff, which reduced support calls by 67,000 annually and removed over 200,000 printed sheets by replacing paper job lists with in-app task lists. Security teams bolt on defence layers into ServiceNow and use the incident response module for alerts, while operations retain eyes on glass for monitoring and oversight.
Governance emphasized platform reuse and continuous workflow discovery, with technology leadership hunting out manual or clunky processes to automate and embed into the ServiceNow platform. Officeworks is exploring extending ServiceNow into enterprise risk management and other smaller workflow improvements, treating the work as an ongoing evolution rather than a finite transformation.
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Insurance | 2400 | $1.1B | Australia | ServiceNow | ServiceNow Facilities Service Management | Facility Management | 2017 | n/a |
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Banking and Financial Services | 31768 | $21.0B | Canada | ServiceNow | ServiceNow Facilities Service Management | Facility Management | 2020 | n/a |
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Buyer Intent: Companies Evaluating ServiceNow Facilities Service Management
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating ServiceNow Facilities Service Management. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating ServiceNow Facilities Service Management for Facility Management include:
- The Brookfield Group, a United States based Professional Services organization with 21 Employees
- Texas A&M University, a United States based Education company with 20000 Employees
- Lee Health, a United States based Healthcare organization with 17000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
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The Brookfield Group | Professional Services | 21 | $3M | United States | 2026-07-10 |
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Texas A&M University | Education | 20000 | $2.9B | United States | 2026-04-28 |
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Lee Health | Healthcare | 17000 | $3.9B | United States | 2026-03-03 |
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Professional Services | 800 | $100M | United States | 2025-12-26 |
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Education | 893 | $194M | United States | 2025-09-11 |
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Aerospace and Defense | 107400 | $36.2B | United Kingdom | 2025-04-07 |
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Banking and Financial Services | 10 | $1M | United States | 2025-02-20 |
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Education | 126 | $13M | United Kingdom | 2024-12-06 |
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Non Profit | 1250 | $150M | Germany | 2024-06-27 |
FAQ - APPS RUN THE WORLD ServiceNow Facilities Service Management Coverage
ServiceNow Facilities Service Management is a Facility Management solution from ServiceNow.
Companies worldwide use ServiceNow Facilities Service Management, from small firms to large enterprises across 21+ industries.
Organizations such as Sun Life, AG Insurance, Alten, bol and CIBC US are recorded users of
ServiceNow Facilities Service Management for Facility Management.
Companies using ServiceNow Facilities Service Management are most concentrated in Banking and Financial Services, Insurance and Professional Services, with adoption spanning over 21 industries.
Companies using ServiceNow Facilities Service Management are most concentrated in Canada, Belgium and France, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of ServiceNow Facilities Service Management across Americas, EMEA, and APAC.
Companies using ServiceNow Facilities Service Management range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 71.43%, and global enterprises with 10,000+ employees - 28.57%.
Customers of ServiceNow Facilities Service Management include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified ServiceNow Facilities Service Management customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Facility Management.