Bolt Technographics
Bolt Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Bolt and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 800 Bolt employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bolt has purchased the following applications: AmazingHiring for Talent Sourcing in 2018, Zendesk Chat for Chatbots and Conversational AI in 2019, Google Workspace (Formerly Google G-Suite) for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bolt is running and its propensity to invest more and deepen its relationship with AmazingHiring , Zendesk , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bolt revenues, which have grown to $314.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bolt intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Bolt Tech Stack and Enterprise Applications
Bolt HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| AmazingHiring | Legacy | AmazingHiring | Talent Sourcing | HCM | n/a | 2018 | 2018 |
In 2018, Bolt implemented AmazingHiring to support a concentrated hiring push for 100 senior engineering roles, deploying AmazingHiring for HR and recruiting activities across its Romania and Estonia development centres, Apps Category . The engagement centered on active sourcing workflows to rapidly populate candidate pipelines for senior technical hires and accelerate outreach responsiveness.
AmazingHiring was used for active sourcing and personalized outreach, with recruiting teams leveraging AmazingHiring to assemble enriched talent profiles and execute targeted messages to passive candidates. The deployment included profile enrichment and outreach sequencing capabilities consistent with AmazingHiring functionality, and the use of a Chrome extension for profile enrichment is inferred from the case study description.
Operational coverage emphasized the recruiting function and on-site hiring teams in Romania and Estonia, with AmazingHiring integrated into day to day sourcing and contact management practices rather than enterprise back office systems. Governance focused on recruiter adoption and campaign coordination across the development centres, and outcomes reported in the case notes include candidate response rates above 55 percent and that AmazingHiring sourced approximately 80 percent of hires for the Romanian office.
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Bolt AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Bolt implemented Zendesk Chat as part of a broader Chatbots and Conversational AI push to centralize and scale its customer support operations. The deployment aligned with existing Zendesk components in use and supported a support organization of roughly 500 agents operating across 18 countries and handling more than 3 million tickets per year.
The implementation focused on conversation routing and automation, with Bolt configuring groups, triggers, and automations to ensure that incoming chat and ticket volume reached the correct teams. Zendesk Chat was deployed alongside knowledge management capabilities to enable self-help, and agents were rapidly onboarded and provisioned with access to the appropriate queues and workflows. The team created ticket coding and reporting workflows to capture structured data from each customer interaction.
Operationally, Bolt integrated Zendesk Chat into its support stack in a way that allowed external service integration and the development of custom automations and AI on top of the Zendesk platform. The architecture emphasized flexible data structures to enable feedback loops between support, product, and engineering teams, and to surface customer issues for product improvements. Conversation routing and the knowledge base were used to deflect repeat inquiries and reduce manual handling.
Bolt paired the technical rollout with a governance model consistent with the companys holacratic operating model, empowering frontline specialists to engage directly with other teams to resolve issues. Support workflows were adjusted to enable direct feedback into product and process improvement cycles, and the organization established standardized triggers and automations to reduce manual triage. This approach institutionalized faster cross functional decision making sourced from chat and ticket data.
The company reported explicit operational outcomes tied to its Zendesk implementations, including a 70 percent reduction in incoming support volume per ride from 2017 to 2019, a 75 percent reduction in average first response time in 2018, and more than 50 percent of inquiries deflected through a help center deployment. Bolt continues to extend Zendesk Chat and related Chatbots and Conversational AI capabilities by building custom automations and AI components on top of the platform.
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Bolt Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, Bolt deployed Google Workspace (Formerly Google G-Suite) as its Collaboration platform. Bolt implemented Google Workspace (Formerly Google G-Suite) to standardize corporate communications, content collaboration, and calendaring across its approximately 800 employees, establishing a clear Company Google Workspace Collaboration relationship for business functions such as communications, document authoring, and scheduling.
Deployment focused on core Collaboration modules, including Gmail for enterprise email, Google Drive for file storage, Google Docs, Sheets and Slides for real time document collaboration, Google Calendar for scheduling, and Google Meet for remote meetings. Administrative capabilities were configured through the Google Admin console, leveraging groups and role based access controls, Vault for retention and eDiscovery policies, and device management features to enforce security and compliance settings.
Bolt’s public website includes references to Google Workspace, indicating the suite is applied within the company web properties alongside internal use. Operational governance was centralized within the IT administration function with delegated admin roles, policy enforcement through the Admin console, and phased user provisioning and onboarding workflows to align departmental collaboration and access controls.
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Bolt CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2021 | 2021 |
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Call Center, Customer Support | CRM |
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2019 | 2019 |
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Customer Data Platform | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Bolt ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2020 | 2020 |
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Bolt TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Treasury Management | TRM |
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2020 | 2020 |
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Bolt PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Test Automation Platform | PaaS |
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2023 | 2023 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Bolt IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Cloud Storage | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Bolt CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Network Detection and Response (NDR) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Bolt
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Customer Support Regional Lead | Manager | Customer Service | |
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Head of Customer Support - Rides | Director | Customer Service | |
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Customer Support Senior Team Lead | Manager | Customer Service | |
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Head of Customer Support - Rentals | Director | Customer Service | |
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Salesforce Administrator & Business Analyst | Manager | Marketing | |
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Apps Being Evaluated by Bolt Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Bolt IT executives and key decision makers. This section highlights Bolt's latest recorded technology evaluations, including iCabbi for Fleet Management on 2025-11-25, Teleperformance Call Center Service for Professional Services on 2025-10-14, and Egencia for Travel Management on 2025-06-11. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Bolt digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-11-25 | Bolt | Evaluated | iCabbi | iCabbi | Fleet Management | SCM |
| 2025-10-14 | Bolt | Evaluated | Teleperformance | Teleperformance Call Center Service | Professional Services | Professional Services |
| 2025-06-11 | Bolt | Evaluated | Egencia LLC | Egencia | Travel Management | ERP Services and Operations |
| 2025-05-23 | Bolt | Evaluated |
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Database Management | IaaS |
FAQ - APPS RUN THE WORLD Bolt Technographics
Bolt is a Professional Services organization based in Estonia,
with around 800 employees and annual revenues of $314.0 million.
Bolt operates a diverse technology stack with applications such as
AmazingHiring, Zendesk Chat and Google Workspace (Formerly Google G-Suite),
covering areas like Talent Sourcing, Chatbots and Conversational AI and Collaboration.
Bolt has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as AmazingHiring, Zendesk and Google.
Bolt recently adopted applications including
Genymotion SaaS in 2023, Amazon CloudFront in 2022 and Infobip Conversations in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Bolt’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Bolt’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Bolt technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.