Rancho Cordova, 95670-6163, CA,
United States
Bonney Plumbing Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Bonney Plumbing and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 35 Bonney Plumbing employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bonney Plumbing has purchased the following applications: GoDaddy for Application Hosting and Computing Services in 2017, ServiceTitan Contact Center Pro for Call Center in 2025, Blazeo ApexChat for Chatbots and Conversational AI in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bonney Plumbing is running and its propensity to invest more and deepen its relationship with GoDaddy , Amazon Web Services (AWS) , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bonney Plumbing revenues, which have grown to $3.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bonney Plumbing intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| GoDaddy | Legacy | GoDaddy | Application Hosting and Computing Services | IaaS | n/a | 2017 | 2017 | ||
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| ServiceTitan | Legacy | ServiceTitan Contact Center Pro | Call Center | CRM | n/a | 2025 | 2025 | In 2025 Bonney Plumbing implemented ServiceTitan Contact Center Pro to centralize customer service representatives across five brands in the United States, deploying the application as its primary Call Center platform for CRM and inbound call handling. The implementation targeted unifying call handling and booking workflows across multiple brands and locations to improve operational scalability and booking efficiency. ServiceTitan Contact Center Pro was configured to include AI Virtual Agents and Manager Assist alongside agent-facing call routing and booking capabilities, centralizing telephony, conversational automation, and real-time manager support in a single contact center application. The deployment emphasized unified call handling, centralized CSR queues across brands, and automation of routine interactions through the AI Virtual Agents to reduce manual handoffs and speed booking workflows. Operational governance consolidated CSRs and booking responsibilities under a centralized contact center model spanning five brands, aligning customer service and dispatch functions on ServiceTitan Contact Center Pro. The rollout is credited with an 11% increase in booking rate and a 60% reduction in missed calls, outcomes reported after the centralization and use of AI Virtual Agents and Manager Assist in the Call Center environment. | |
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Call Tracking and Recording | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2023 | 2023 |
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Data Management Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2023 | 2023 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2016 | 2016 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Blazeo | Legacy | Blazeo ApexChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2023 | 2023 |
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2012 | 2012 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Online Meeting Scheduling | Collaboration |
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2021 | 2021 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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IT Service Management | ITSM |
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2024 | 2024 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Recruiting, Applicant Tracking System | HCM |
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2022 | 2022 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Transactional Email | PaaS |
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2021 | 2021 |
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| First Name | Last Name | Title | Function | Department | Phone | |
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| Date | Company | Status | Vendor | Product | Category | Market |
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