Oss, 5345 LP,
Netherlands
BrabantWonen Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by BrabantWonen and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 250 BrabantWonen employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that BrabantWonen has purchased the following applications: Mail to Pay for Debt Collection and Recovery in 2018, LiveChat for Chatbots and Conversational AI in 2022, Microsoft 365 for Collaboration in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems BrabantWonen is running and its propensity to invest more and deepen its relationship with Mail to Pay , LiveChat, Inc. , ReadSpeaker Holding or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing BrabantWonen revenues, which have grown to $48.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for BrabantWonen intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Mail to Pay | Legacy | Mail to Pay | Debt Collection and Recovery | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, BrabantWonen implemented Mail to Pay for Debt Collection and Recovery on their website. BrabantWonen, a Netherlands based social housing and real estate manager with about 250 employees, deployed Mail to Pay to manage tenant billing and arrears through an online customer facing channel.
The Mail to Pay implementation emphasizes web based payment collection and automated correspondence capabilities common to Debt Collection and Recovery applications, including self service payment pages, scheduled payment plans, and automated reminder workflows configured for tenant accounts. Configuration work focused on tenant billing schemas, accepted payment methods, templated communications, and maintaining case level transaction records within Mail to Pay.
Operational ownership is assigned to finance and tenant services teams, with the Mail to Pay experience embedded on the public website to handle tenant payment interactions and centralize case handling for arrears across BrabantWonen's service region in the Netherlands. Governance concentrated on standardized collection workflows and message templates to ensure consistent customer communication and traceability of payments inside the Mail to Pay platform.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
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Natural Language Processing | AI-Powered Application |
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2019 | 2019 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Management | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2016 | 2016 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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