Breville US
19400 S Western Ave,
Torrance, 90501, CA,
United States
Torrance, 90501, CA,
United States
1 310-755-3000
Manufacturing
Breville US Technographics
Breville US Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Breville US and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Breville US employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Breville US has purchased the following applications: Microsoft Dynamics 365 for Finance and Operations for ERP Financial in 2020, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2018, Microsoft 365 for Collaboration in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Breville US is running and its propensity to invest more and deepen its relationship with Microsoft , Affirm , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Breville US revenues, which have grown to $54.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Breville US intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Breville US Tech Stack and Enterprise Applications
Breville US ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Microsoft Dynamics AX | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP | Avanade | 2020 | 2021 |
In 2020 Breville US implemented Microsoft Dynamics 365 for Finance and Operations to replace Microsoft Dynamics AX, adopting a cloud ERP Financial platform to standardize processes and accelerate global market entry. Breville’s Dynamics AX 2012 deployment had become highly customized and region specific with over a thousand customizations, which fragmented operations, increased IT support demands and prevented consistent cross region collaboration.
Breville and Avanade executed an out of the box configuration of Microsoft Dynamics 365 for Finance and Operations, prioritizing standard processes and tools to reduce maintenance and improve uptime. The implementation delivered integrated warehousing, new regulatory accounting workflows and extended functions to regional sales channels, built from a core global template and a deployment kit to enable repeatable wave deployments across 15 countries.
The program integrated Microsoft modern workplace capabilities and Power BI with Microsoft Dynamics 365 for Finance and Operations to provide unified analytics and operational visibility, improving coordination across supply chain, finance and sales processes. Operational coverage focused on supply chain transparency, regional sales operations and finance controls, and the rollout was executed during a high retail season to preserve continuity of business operations.
Avanade served as the systems integrator for one of the first agile implementations of Microsoft Dynamics 365 for Finance and Operations, instituting agile sprints, a minimal viable product approach, iterative releases and structured change management to drive adoption. The deployment enabled Breville to spin up new markets 80% faster, reduce IT support overhead, and establish a scalable ERP Financial platform intended to support faster product and service additions and help achieve double digit growth.
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Payment Processing | ERP |
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2021 | 2021 |
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Breville US AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Breville US deployed Salesforce Chat (formerly Salesforce Live Agent) on its website. The implementation installed the Salesforce Chat widget to deliver real-time customer-to-agent messaging, pre-chat qualification forms, and persistent session transcripts, aligning with the Chatbots and Conversational AI category. The deployment surfaced conversational workflows directly on ecommerce and support pages, positioning Salesforce Chat as the primary web-based conversational interface for online customer service. This configuration centralized web inquiry capture and live support within the site experience.
Salesforce Chat was configured to support live agent routing, queue management, canned responses, and transcript capture, reflecting core Chatbots and Conversational AI capabilities. Operational scope focused on customer support and ecommerce touchpoints, routing inbound chats to internal service teams and associating transcripts with case handling workflows. Governance concentrated on chat queue configuration, agent access controls, pre-chat data collection, and management of scripted response libraries, with rollout executed at the Breville US website level.
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Breville US Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017 Breville US implemented Microsoft 365 to address Collaboration needs across its U S operations and corporate web presence. The implementation is visible on the Breville US website and was sized for an organization of approximately 100 employees and mid-market revenue scale.
Microsoft 365 was deployed as the primary Collaboration platform, providing cloud email and calendaring, team collaboration workspaces, and document management capabilities consistent with the Collaboration category. The deployment aligns with common Microsoft 365 components such as Exchange Online for mail, Microsoft Teams for team workspaces, SharePoint Online for intranet and document libraries, and OneDrive for Business for personal file storage, reflecting standard functional modules used to centralize productivity and content collaboration.
Operational coverage of the Microsoft 365 implementation centers on corporate productivity and external web interactions, with Microsoft 365 referenced directly on the public website. Governance implications include the need to standardize identity and access, content lifecycle and version control, and collaboration workflows to manage shared documents and communications across the organization, using Microsoft 365 as the primary Collaboration platform.
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Breville US Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2020 | 2020 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Enterprise Content Management | Content Management |
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2021 | 2021 |
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Breville US eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce Fraud Protection | eCommerce |
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2021 | 2021 |
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Breville US CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2018 | 2018 |
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Breville US ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2013 | 2013 |
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IT Service Management | ITSM |
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2020 | 2020 |
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Breville US TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Breville US PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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Breville US IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Breville US
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Breville US Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Breville US IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Breville US digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Breville US Technographics
Breville US is a Manufacturing organization based in United States,
with around 100 employees and annual revenues of $54.0 million.
Breville US operates a diverse technology stack with applications such as
Microsoft Dynamics 365 for Finance and Operations, Salesforce Chat (formerly Salesforce Live Agent) and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Breville US has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft and Salesforce.
Breville US recently adopted applications including
Affirm in 2021, DocuSign eSignature in 2021 and Dropbox Business in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Breville US’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Breville US’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Breville US technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.