Brighthouse Financial
11225 N Community House Rd,
Charlotte, 28277, NC,
United States
Charlotte, 28277, NC,
United States
1 980-365-7100
Insurance
Brighthouse Financial Technographics
Brighthouse Financial Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Brighthouse Financial and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 Brighthouse Financial employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Brighthouse Financial has purchased the following applications: SAP S/4 HANA for ERP Financial in 2017, Wolters Kluwer Passport for Legal Practice Management in 2020, Cisco Webex Meetings for Audio Video and Web Conferencing in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Brighthouse Financial is running and its propensity to invest more and deepen its relationship with SAP , Wolters Kluwer , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Brighthouse Financial revenues, which have grown to $3.95 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Brighthouse Financial intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Brighthouse Financial Tech Stack and Enterprise Applications
Brighthouse Financial ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP | Ernst & Young | 2017 | 2018 |
In 2017 Brighthouse Financial implemented SAP S/4 HANA as a greenfield ERP Financial program. The engagement ran from March 2017 to November 2018 and was delivered with Ernst & Young as the system integrator for the program.
The implementation was built on SAP S/4 Financials 1610 and focused on core finance modules including Accounts Payable, General Ledger, FSCD and SAP BPC for planning and consolidation. The solution included FIORI application development and custom code work, coupled with environment and system builds provisioned on a SAP HEC cloud hosted environment, aligning technical architecture to finance process automation and reporting.
System and overall integration work was coordinated across technology streams within Brighthouse Financial, concentrating on end to end financial workflows, batch and real time interfaces, and environment cutover sequencing. Operational coverage centered on the corporate finance organization, with configuration to support accounting, collections and financial planning functions consistent with an ERP Financial deployment.
Governance and deployment were led by a Senior SAP Cutover Manager and Technology Lead from the Ernst & Young team, accountable for cutover and deployment orchestration, environment provisioning, cutover sequencing, and cross‑stream integration coordination. The arrangement emphasized formal cutover planning, system build governance, and coordinated rollout activities across technology and finance teams.
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Brighthouse Financial ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Wolters Kluwer | Legacy | Wolters Kluwer Passport | Legal Practice Management | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, Brighthouse Financial implemented Wolters Kluwer Passport. Brighthouse Financial uses Wolters Kluwer Passport for Legal Practice Management to support its corporate legal and compliance functions, and the application is surfaced on the company website at https://brighthouse.e-invoice.com/Passport/index.do.
The Wolters Kluwer Passport deployment emphasizes core Legal Practice Management capabilities, including matter management, document management, configurable workflow orchestration, conflict checking, and billing or e-billing support. Configuration work focused on standardizing matter intake and lifecycle tracking, while document controls and audit trail functionality were applied to align with legal governance requirements.
The implementation is delivered as a web-accessible portal on Brighthouse Financial’s site, providing centralized access for the in-house legal team across the United States. Operational coverage centers on corporate legal and compliance business functions, consolidating matter records and client-facing interactions through the Passport interface.
Governance adjustments supported the roll out by establishing role-based access controls, standardized intake procedures, and formalized workflow approvals to enforce consistent handling of matters. Ongoing operational practices emphasize centralized custodianship of legal files and standardized processes for matter initiation and resolution.
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Brighthouse Financial Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
In 2018, Brighthouse Financial implemented Cisco Webex Meetings as its Audio Video and Web Conferencing platform. Brighthouse Financial uses Cisco Webex Meetings on its website and as the primary service for scheduled virtual meetings, customer-facing conferencing, and enterprise collaboration, with Cisco Systems providing the Webex Meetings service.
Deployment was executed under corporate IT governance with centralized administration, account provisioning, and meeting policy configuration to support collaboration across departments and client interaction workflows. Functional capabilities implemented include multi-party audio and video conferencing, screen sharing, meeting recording and playback, meeting scheduling, and single-click join workflows, all aligned with Audio Video and Web Conferencing operational terminology. Governance-focused controls were applied to manage external participant access and administrative roles, while the website embedding provided a public-facing entry point for client meetings.
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Collaboration | Collaboration |
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2016 | 2016 |
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Brighthouse Financial Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2017 | 2017 |
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Brighthouse Financial CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2014 | 2014 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2020 | 2020 |
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Brighthouse Financial EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2017 | 2018 |
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Financial Consolidation and Close | EPM |
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2016 | 2017 |
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Brighthouse Financial ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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Brighthouse Financial Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Portfolio and Investment Management | Investment Management |
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2018 | 2018 |
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Portfolio and Investment Risk Management | Investment Management |
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2018 | 2018 |
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Brighthouse Financial TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Risk Management | TRM |
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2020 | 2020 |
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Treasury Management | TRM |
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2017 | 2018 |
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Brighthouse Financial PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2017 | 2017 |
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Brighthouse Financial IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Brighthouse Financial
| First Name | Last Name | Title | Function | Department | Phone | |
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Director & Actuary - Actuarial Modeling | Director | Risk | |
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Director & Actuary - Actuarial Modeling | Director | Risk | |
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Director and Actuary | Director | Risk | |
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Director and Actuary | Director | Risk | |
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Manager, Legal and Compliance Operations and Strategy | Manager | Legal | |
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HRBP for Audit, Finance, Legal, Compliance, Procurement | Manager | Procurement | |
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Governance, Risk, and Compliance Manager | Manager | Finance | |
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Operational Risk Director | Director | Risk | |
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Chief Risk Officer | CXO | Risk | |
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EVP and General Counsel | VP | Operations | |
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AVP & Assistant General Counsel | VP | Operations | |
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Corporate Counsel | Director | Operations | |
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Associate General Counsel, Chief Compliance & Privacy Officer | Director | Operations | |
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EVP, Chief Investment Officer | CXO | Investment | |
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MD, Head of Investments GA ALM | Director | Investment | |
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Investments ALM Portfolio Manager | Manager | Investment | |
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CFO | CXO | Finance | |
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Finance Director | Director | Finance | |
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Director Of Financial Reporting | Director | Finance | |
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Manager, SEC Reporting | Manager | Finance | |
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Manager Finance | Manager | Finance | |
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Senior Director , SAP COE Solution Delivery | Director | IT | |
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AVP Finance | VP | Finance | |
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Senior Director SAP Shared Services, Basis, Infrastructure at Brighthouse Financial | Director | IT | |
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VP & Controller | VP | Finance | |
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Director - Financial Systems Technology Delivery | Director | IT | |
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CIO | CXO | IT | |
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Apps Being Evaluated by Brighthouse Financial Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Brighthouse Financial IT executives and key decision makers. This section highlights Brighthouse Financial's latest recorded technology evaluations, including Cotiviti Payment Integrity for Payment Integrity on 2025-09-08 and Eventsquid Event Management for Event Management on 2025-04-28. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Brighthouse Financial digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-09-08 | Brighthouse Financial | Evaluated | Cotiviti | Cotiviti Payment Integrity | Payment Integrity | TRM |
| 2025-04-28 | Brighthouse Financial | Evaluated | HotelPlanner | Eventsquid Event Management | Event Management | Collaboration |
FAQ - APPS RUN THE WORLD Brighthouse Financial Technographics
Brighthouse Financial is a Insurance organization based in United States,
with around 1500 employees and annual revenues of $3.95 billion.
Brighthouse Financial operates a diverse technology stack with applications such as
SAP S/4 HANA, Wolters Kluwer Passport and Cisco Webex Meetings,
covering areas like ERP Financial, Legal Practice Management and Audio Video and Web Conferencing.
Brighthouse Financial has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Wolters Kluwer and Cisco Systems.
Brighthouse Financial recently adopted applications including
Oracle Advertising (ex Oracle Data Cloud) in 2021, Sureify Lifetime AGENT in 2021 and Lotame DMP in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Brighthouse Financial’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Brighthouse Financial’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Brighthouse Financial technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.