British Museum
Great Russell Street,
London, WC1B 3DG,
United Kingdom
London, WC1B 3DG,
United Kingdom
44 20 7323-8000
Professional Services
British Museum Technographics
British Museum Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by British Museum and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 987 British Museum employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that British Museum has purchased the following applications: Microsoft Dynamics 365 Business Central for ERP Financial in 2018, Zellis MyView for Employee Self Service in 2020, Zoom for Audio Video and Web Conferencing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems British Museum is running and its propensity to invest more and deepen its relationship with Microsoft , Zellis , Zoom Video Communications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing British Museum revenues, which have grown to $137.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for British Museum intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
British Museum Tech Stack and Enterprise Applications
British Museum ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 Business Central | ERP Financial | ERP | n/a | 2018 | 2019 |
In 2018, British Museum implemented Microsoft Dynamics 365 Business Central as its ERP Financial platform to centralize core financial operations within its London finance organization. The implementation supported routine transaction processing including journal postings for GPCs, cash advances and per diems, reconciliations for credit card and cash collections, and month-end reconciliation activities.
Configuration work emphasized Microsoft Dynamics 365 Business Central general ledger and cash management capabilities, with accounts receivable and credit control workflows configured to manage donations, advances and credit control processes. Journal posting routines and reconciliation workflows were instrumented to capture donations and advance accounting, while petty cash and foreign currency petty cash queries were managed through Business Central transaction and reconciliation features.
The deployment ran alongside Unit 4, with finance staff reconciling transactions across Microsoft Dynamics 365 Business Central and Unit 4 to maintain a single source of record for accounting entries. Operational coverage focused on finance functions including credit control, donation accounting and treasury-related cash handling at the British Museum London site, with transaction reconciliation interfaces linked to card and cash collection processes.
Governance assigned month-end reconciliations, credit control analysis and journal posting ownership to finance roles such as Finance Assistant, formalizing reconciliation responsibilities for donations and advances inside Microsoft Dynamics 365 Business Central. Process changes concentrated on centralizing transactional posting and reconciliation workflows within the ERP Financial application to standardize accounting procedures across units.
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British Museum HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zellis | Legacy | Zellis MyView | Employee Self Service | HCM | n/a | 2020 | 2020 |
In 2020, British Museum deployed Zellis MyView as an Employee Self Service application on its public website. Zellis MyView is accessible via the museum portal and serves a staff population of approximately 987 employees in the Professional Services environment, providing a web-facing interface for HR interactions.
Configuration focused on standard Employee Self Service capabilities including payslip access, personal information updates, and absence requests, aligning with routine HR operational workflows. The Zellis MyView implementation emphasized web access controls and role-based visibility for HR administrators and staff, with operational ownership concentrated in HR and payroll functions and the application surfaced through the British Museum web portal.
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British Museum Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021 British Museum implemented Zoom as its Audio Video and Web Conferencing solution on the institution's public website. The deployment of Zoom Video Communications technology is used to host browser-accessible meetings and public-facing virtual events directly from the museum site, enabling web-based join flows and recorded session capture.
The implementation centers on core Zoom capabilities such as meetings, webinar-style presentation flows, screen sharing, in-session chat, and cloud recording, configured to run through the website user experience. Zoom is presented as the primary web conferencing application for remote attendance, with configuration focused on browser client access and session embedding to minimize friction for external attendees.
Operational coverage spans public programming, remote visitor engagement, and internal collaboration workflows, with the museum IT function managing account provisioning and access controls. The integration on the British Museum website connects Zoom meeting endpoints to event pages and registration touchpoints, positioning Zoom as the Audio Video and Web Conferencing layer for both external audiences and staff coordination.
Governance emphasizes scheduling controls, meeting security settings, and publishing practices for live events, with process adjustments to publish Zoom links and recordings through site pages. The British Museum Zoom implementation reflects an applications architecture where Zoom operates as the web-conferencing conduit between public web content and live audiovisual sessions.
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2020 | 2020 |
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British Museum eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2018 | 2018 |
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British Museum CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2024 | 2024 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2016 | 2016 |
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British Museum ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2021 | 2021 |
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British Museum PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2021 | 2021 |
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British Museum IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at British Museum
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by British Museum Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from British Museum IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the British Museum digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD British Museum Technographics
British Museum is a Professional Services organization based in United Kingdom,
with around 987 employees and annual revenues of $137.0 million.
British Museum operates a diverse technology stack with applications such as
Microsoft Dynamics 365 Business Central, Zellis MyView and Zoom,
covering areas like ERP Financial, Employee Self Service and Audio Video and Web Conferencing.
British Museum has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Zellis and Zoom Video Communications.
British Museum recently adopted applications including
FreshDesk Customer Support in 2024, Zoom in 2021 and Freshservice in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of British Museum’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates British Museum’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete British Museum technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.