Brittenford Systems
12359 Sunrise Valley Drive Suite 130,
Reston, 20191, VA,
United States
Reston, 20191, VA,
United States
1 703-860-6945
Media
Brittenford Systems Technographics
Brittenford Systems Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Brittenford Systems and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 40 Brittenford Systems employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Brittenford Systems has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2015, Zendesk Service for Customer Support in 2015, Pathwire Mailgun for Transactional Email in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Brittenford Systems is running and its propensity to invest more and deepen its relationship with Oracle , Zendesk , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Brittenford Systems revenues, which have grown to $4.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Brittenford Systems intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Brittenford Systems Tech Stack and Enterprise Applications
Brittenford Systems ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2015 | 2015 |
In 2015, Brittenford Systems implemented Oracle NetSuite ERP. The Oracle NetSuite ERP deployment targeted ERP Financial operations for the 40-person media company headquartered in the United States, consolidating accounting and billing into a single cloud-hosted system.
Configuration work emphasized core financial modules including general ledger, accounts payable, accounts receivable, billing, fixed asset management, cash management, revenue recognition, and financial reporting consistent with ERP Financial requirements. Implementation included chart of accounts standardization, automated journal entry processing, configurable period close workflows, and role based access controls to enforce approvals and segregation of duties.
Operational scope covered finance and accounting teams and the companys billing processes, positioning Oracle NetSuite ERP as the primary ERP Financial system of record for accounting, invoicing, and month end activities. Governance changes focused on formalizing month end close procedures and approval matrices to align finance, operations, and executive reporting.
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Brittenford Systems CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2015 | 2015 |
In 2015, Brittenford Systems implemented Zendesk Service on its website to centralize customer interactions for Customer Support. The US based media firm with 40 employees deployed Zendesk Service as the primary ticketing and customer engagement layer accessible from its public site, aligning the application to customer service and support workflows.
The Zendesk Service configuration focused on standard Customer Support capabilities, including web widget based ticket capture, core ticketing and routing, a public help center for knowledge base content, email channel ingestion, and rule based automation such as macros and triggers to streamline common requests. Admin level configuration emphasized ticket fields, priority queues, and basic reporting to enable day to day case management and workload visibility for a small support team.
Integration work centered on embedding the Zendesk Service web widget and help center into the Brittenford website, enabling customers to open and track tickets directly from site pages. Operational coverage targeted the customer service function, with ticket routing and escalation workflows set up to direct inbound web and email inquiries to the support queue for US based operations.
Governance and rollout were executed as an internal deployment, with configuration and user training handled by Brittenford staff, and governance controls focused on ticket ownership, response processes, and administrative access. The implementation positions Zendesk Service as the site integrated Customer Support platform for Brittenford Systems, supporting standardized support workflows and knowledge base publication.
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Sales Automation, Sales Engagement | CRM |
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2015 | 2015 |
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Brittenford Systems PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sinch | Legacy | Pathwire Mailgun | Transactional Email | PaaS | n/a | 2015 | 2015 |
In 2015, Brittenford Systems implemented Pathwire Mailgun for Transactional Email on its website. The deployment centralized transactional message delivery for website-originated communications, using Pathwire Mailgun as the core platform for automated account notifications, password resets, and system alerts.
Integration used SMTP relay and HTTP API calls from the site's application to Pathwire Mailgun, and Pathwire Mailgun was configured as the primary sending platform. Standard Transactional Email capabilities were enabled, including sending domain authentication with SPF and DKIM, bounce and complaint handling, and event webhooks for delivery tracking and message-level logging.
Operational ownership covered web engineering and customer support, with configuration and testing led by the development team before production cutover. Governance emphasized centralized sending domain management, suppression list handling, and ongoing monitoring for deliverability and abuse, and the implementation was provisioned via vendor Sinch.
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Brittenford Systems IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Brittenford Systems CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Brittenford Systems
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President and CFO | CXO | Finance | |
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CEO | CXO | Finance | |
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Chief Operating Officer | CXO | Finance | |
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Apps Being Evaluated by Brittenford Systems Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Brittenford Systems IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Brittenford Systems digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Brittenford Systems Technographics
Brittenford Systems is a Media organization based in United States,
with around 40 employees and annual revenues of $4.0 million.
Brittenford Systems operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Zendesk Service and Pathwire Mailgun,
covering areas like ERP Financial, Customer Support and Transactional Email.
Brittenford Systems has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Zendesk and Sinch.
Brittenford Systems recently adopted applications including
Google Cloud Platform (GCP) in 2021, Cisco Secure Email (formerly Email Security Appliance) in 2020 and Oracle NetSuite ERP in 2015,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Brittenford Systems’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Brittenford Systems’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Brittenford Systems technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.