Broadway Bank
1177 N.E. Loop 410,,
San Antonio, 78209, TX,
United States
San Antonio, 78209, TX,
United States
1 210-283-6500
Banking and Financial Services
Broadway Bank Technographics
Broadway Bank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Broadway Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 700 Broadway Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Broadway Bank has purchased the following applications: Fiserv Signature Bank Platform for Core Banking in 2013, MicroStrategy ONE Analytics for Analytics and BI in 2017, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Broadway Bank is running and its propensity to invest more and deepen its relationship with Fiserv , Q2 Software , MicroStrategy or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Broadway Bank revenues, which have grown to $180.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Broadway Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Broadway Bank Tech Stack and Enterprise Applications
Broadway Bank ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fiserv | Legacy | Fiserv Signature Bank Platform | Core Banking | ERP Services and Operations | n/a | 2013 | 2013 |
In 2013, Broadway Bank deployed the Fiserv Signature Bank Platform as its Core Banking system. The Fiserv Signature Bank Platform supported branch retail operations with documented use at the Broadway Bank Buda, Texas branch to manage customer accounts and day to day teller and transaction workflows.
Implementation emphasized account opening and lifecycle management, teller workstation functionality including cash drawer balancing, deposit and withdrawal processing, wire transfer handling, and fraud detection with signature authenticity verification. The deployment used the platform's Signature UI for front-line staff to execute transactions and maintain accurate transaction records.
Operational integrations and toolset usage were centered on CRM and Nautilus alongside standard office tools such as Excel, Outlook, and Windows help desk utilities, with online banking services and ATM balance troubleshooting referenced in branch workflows. Staff workflows show the Core Banking system feeding customer service notes into CRM record keeping and supporting cross-sales conversations from teller referrals.
Governance at the branch level focused on transaction accuracy, balancing procedures, and referral processes for high balance customers to wealth management or specialized teams, with staff providing peer support for computer and application troubleshooting. One Relationship Banker documented sustained productivity while using Fiserv Signature Bank Platform, reporting near 20 new account openings in a single month, illustrating operational adoption by retail branch personnel.
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Digital Banking | ERP Services and Operations |
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2010 | 2011 |
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Loan Management | ERP Services and Operations |
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2018 | 2018 |
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Broadway Bank Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MicroStrategy | Legacy | MicroStrategy ONE Analytics | Analytics and BI | Analytics and BI | n/a | 2017 | 2018 |
In 2017, Broadway Bank deployed MicroStrategy ONE Analytics as its Analytics and BI platform to consolidate management reporting and dashboarding across the institution. As system architect for the MicroStrategy ONE Analytics implementation, responsibilities centered on architecting data flows and application objects to meet management information needs and ongoing platform stability.
The implementation included building and maintaining connections, schema design, and application objects within MicroStrategy ONE Analytics, and developing, processing, and delivering specified data imports and exports to populate the reporting layer. The role delivered end to end report and dashboard development, testing, and maintenance to satisfy management information requirements, while also performing performance tuning on MicroStrategy Intelligence Server, Web Server, and Mobile Server components.
Integrations were explicitly implemented with the bank’s CRM, the enterprise data warehouse, and loan origination systems to aggregate transactional and customer data into the MicroStrategy reporting environment. Operational coverage extended to system users producing and consuming management reports, with the architect providing training and user support and performing user administration functions including creation of users and groups and removing inactive users.
Governance activities focused on report catalogue stewardship, scheduled data imports and exports, and change control for schema and application-object updates to ensure reporting consistency. Ongoing operational duties emphasized platform performance tuning, routine testing and maintenance of dashboards and reports, and user support processes to sustain MicroStrategy ONE Analytics as the primary Analytics and BI resource for Broadway Bank’s management reporting.
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Broadway Bank Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Broadway Bank implemented Cisco Webex Meetings to provide Audio Video and Web Conferencing capabilities for customer engagement and internal collaboration. The bank uses Cisco Webex Meetings on their website to enable web-embedded meeting access for customer appointments and public online events, positioning Cisco Webex Meetings within the Audio Video and Web Conferencing category for both external and internal use.
Configuration emphasizes standard conferencing modules such as meeting scheduling, screen sharing, recording, and participant management, with controls tailored to financial services security and access policies. Integrations are applied at the web layer to embed join flows and meeting links into customer-facing pages, while internal provisioning centralizes meeting administration and role based access for retail and corporate banking teams, supported by governance around access controls and meeting retention policies.
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Collaboration | Collaboration |
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2020 | 2020 |
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Broadway Bank Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2018 | 2018 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2016 | 2016 |
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Broadway Bank CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Broadway Bank ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2020 | 2020 |
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Broadway Bank TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Broadway Bank PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Broadway Bank IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Broadway Bank CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Broadway Bank
| First Name | Last Name | Title | Function | Department | Phone | |
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Assistant Vice President, Business Intelligence | VP | IT | |
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Senior Vice President of Business Intelligence | VP | IT | |
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SVP, Information Systems Manager | VP | IT | |
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Vice President Information Technology | VP | IT | |
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Executive Vice President, Consumer and Digital Banking Leader | Manager | IT | |
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President & Chief Banking Executive | CXO | Finance | |
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SVP eBanking Channels Manager | VP | Finance | |
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Executive Vice President- Chief Information & Technology Officer Jan 2022–Present 9 mos | CXO | IT | |
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Apps Being Evaluated by Broadway Bank Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Broadway Bank IT executives and key decision makers. This section highlights Broadway Bank's latest recorded technology evaluations, including Coupa Procurement for Procurement on 2024-07-18. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Broadway Bank digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-07-18 | Broadway Bank | Evaluated | Coupa Software | Coupa Procurement | Procurement | Procurement |
FAQ - APPS RUN THE WORLD Broadway Bank Technographics
Broadway Bank is a Banking and Financial Services organization based in United States,
with around 700 employees and annual revenues of $180.0 million.
Broadway Bank operates a diverse technology stack with applications such as
Fiserv Signature Bank Platform, MicroStrategy ONE Analytics and Cisco Webex Meetings,
covering areas like Core Banking, Analytics and BI and Audio Video and Web Conferencing.
Broadway Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Fiserv, MicroStrategy and Cisco Systems.
Broadway Bank recently adopted applications including
DocuSign eSignature in 2021, Rackspace Cloud in 2021 and Cisco Webex Meetings in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Broadway Bank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Broadway Bank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Broadway Bank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.