Buyers Products
9049 Tyler Blvd.,
Mentor, 44060, OH,
United States
Mentor, 44060, OH,
United States
1 440-974-8888
Manufacturing
Buyers Products Technographics
Buyers Products Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Buyers Products and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Buyers Products employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Buyers Products has purchased the following applications: Microsoft 365 for Collaboration in 2020, B2B Commerce Cloud by Insite for eCommerce in 2016, Zendesk Service for Customer Support in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Buyers Products is running and its propensity to invest more and deepen its relationship with Microsoft , Optimizely , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Buyers Products revenues, which have grown to $16.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Buyers Products intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Buyers Products Tech Stack and Enterprise Applications
Buyers Products Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, Buyers Products implemented Microsoft 365 to standardize productivity and collaboration across the organization. Microsoft 365 is deployed as their Collaboration platform, and site references indicate they are using Microsoft 365 on their website.
The implementation centers on core Microsoft 365 capabilities typical for Collaboration deployments, including hosted email and calendaring, SharePoint based document libraries and intranet pages, Teams for synchronous chat and meetings, OneDrive file sync, and the Office desktop and web applications for content creation. Configuration signals point to tenant level provisioning and centralized application management to deliver unified identity and access for those modules.
Governance appears organized around centralized tenant administration, role based user provisioning, and policy driven collaboration controls to manage access across corporate and production support functions. Buyers Products Microsoft 365 Collaboration supports business functions for communications, document workflows, and knowledge sharing while providing a single productivity stack for the company.
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Buyers Products eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Optimizely | Legacy | B2B Commerce Cloud by Insite | eCommerce | eCommerce | n/a | 2016 | 2017 |
In 2016, Buyers Products implemented B2B Commerce Cloud by Insite as its core eCommerce platform. The initiative aimed to power both B2B and B2C experiences while providing a partner portal to enable dealers and distributors online.
B2B Commerce Cloud by Insite was configured to host a centralized, robust product catalog and to provide out of the box capabilities including advanced search, product configuration, dealer search, complex pricing, customer specific catalogs, multi site support, persona based access, multi warehouse inventory visibility, product restrictions, inventory availability checks and customer order history. Catalog management and pricing workflows were aligned with these capabilities to support differentiated customer catalogs and customer specific pricing rules.
Operational coverage targeted eCommerce operations, sales and channel management, customer service and product management teams, with multi site storefronts and dealer portal access controlling who sees which catalog and pricing. Governance was organized around centralized catalog and pricing control, persona and dealer access policies and inventory visibility rules to enforce product restrictions and order visibility during order capture and post order support.
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eCommerce | eCommerce |
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2017 | 2017 |
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Buyers Products CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2021 | 2021 |
In 2021, Buyers Products deployed Zendesk Service on their website. This implementation positions Zendesk Service as the primary Customer Support application for inbound web requests and self-service access on the corporate site, and it targets customer service and field support teams within the manufacturing organization of about 200 employees.
Configuration emphasized standard Customer Support capabilities, including ticketing and case lifecycle workflows, a web support widget embedded on the site to capture requests, and a knowledge base for self-service. Agent routing, SLA prioritization and automated macros and triggers were configured to standardize responses and escalate issues into structured tickets, enabling consistent incident handling. The Zendesk Service application was configured with role-based agent permissions and queue segmentation aligned to manufacturing support workflows.
Operationally the rollout centralized customer-facing inquiries through the website channel, aligning service desk workflows with order support and technical troubleshooting use cases for a manufacturing supplier. Governance included establishing support queue ownership, defined response playbooks and change control for help center content updates. No implementation partner is listed, and the solution is described as the website-integrated Customer Support platform.
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Buyers Products ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2018 | 2018 |
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Buyers Products IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Buyers Products
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Buyers Products Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Buyers Products IT executives and key decision makers. This section highlights Buyers Products's latest recorded technology evaluations, including IFS Cloud ERP for ERP Financial on 2025-08-15. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Buyers Products digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-08-15 | Buyers Products | Evaluated | IFS | IFS Cloud ERP | ERP Financial | ERP |
FAQ - APPS RUN THE WORLD Buyers Products Technographics
Buyers Products is a Manufacturing organization based in United States,
with around 200 employees and annual revenues of $16.0 million.
Buyers Products operates a diverse technology stack with applications such as
Microsoft 365, B2B Commerce Cloud by Insite and Zendesk Service,
covering areas like Collaboration, eCommerce and Customer Support.
Buyers Products has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Optimizely and Zendesk.
Buyers Products recently adopted applications including
Zendesk Service in 2021, GoDaddy in 2021 and Cloudflare CDN in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Buyers Products’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Buyers Products’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Buyers Products technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.