Cabinet Office
70 Whitehall,
London, SW1A 2AS,
United Kingdom
London, SW1A 2AS,
United Kingdom
44 20 7276-1234
Government
Cabinet Office Technographics
Cabinet Office Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Cabinet Office and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 9888 Cabinet Office employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Cabinet Office has purchased the following applications: Microsoft Power BI for Analytics and BI in 2021, Avaya Remote Contact Center for Call Center in 2017, Workday Assistant for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Cabinet Office is running and its propensity to invest more and deepen its relationship with Microsoft , Avaya , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Cabinet Office revenues, which have grown to $1.17 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Cabinet Office intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Cabinet Office Data, Technology Stack, and Enterprise Applications
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Power BI | Analytics and BI | Analytics and BI | n/a | 2021 | 2021 |
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Avaya | Legacy | Avaya Remote Contact Center | Call Center | CRM | n/a | 2017 | 2018 | In 2017, Cabinet Office implemented Avaya Remote Contact Center to extend remote agent capabilities and consolidate unified communications across its UK operations. The Avaya Remote Contact Center Call Center deployment was initiated while the Service Manager UK supervised Service Delivery and IT Analysts within the UK Digital and Technology Team supporting 11,000 users. The implementation emphasized Avaya agent for remote working alongside core Call Center functionality such as contact routing, agent desktop presence, queue management, and operational reporting. Avaya Remote Contact Center was configured to surface service desk KPIs and trends, with reporting aligned to FTFR and MTTR measurements and daily operational dashboards used by a distributed service desk of 60 IT analysts. Operational alignment was established with a concurrent ITSM tool rollout and existing incident and request fulfilment processes, ensuring major incident RCA production and a clear funnel for project work into BAU. The deployment covered support for VIP users, management of remote analysts for desk side visits at remote locations, and scheduling for Service Desk and Tech Bar coverage via weekly and monthly IT kit deployment planning. Governance was formalized through chairing the CAB to mitigate requested changes and downtime and by producing business communications for stakeholders. Escalation processes between the Service Desk and resolver teams, internal and external, were developed and matured, and vendor engagement included budgetary controls, shift and rota management, and KPI reporting to the Head of Service Operations. | |
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Customer Engagement, Customer Experience | CRM |
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2018 | 2019 |
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Customer Experience | CRM |
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2017 | 2018 |
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Customer Support | CRM |
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2018 | 2019 |
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Marketing Automation | CRM |
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2018 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2018 | 2019 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Assistant | Chatbots and Conversational AI | AI-Powered Application | Covoxa | 2018 | 2019 | In 2018, Cabinet Office deployed Workday Assistant, a Workday application in the Chatbots and Conversational AI category, as an enhancement to its Workday environment supporting Government Shared Services. Government Shared Services engaged Covoxa via G-Cloud to assist with the implementation and to provide ongoing support and service management for a Workday solution serving approximately 4,500 Cabinet Office employees across central government departments. The broader Workday implementation covers HCM, Expenses, Payroll Input and Talent Reviews, and Workday Assistant was configured to act as a conversational interface to those modules. Implementation work focused on embedding conversational flows to initiate expense entry and approval workflows, surface employee self-service HCM queries, and navigate talent review processes, with the chatbot invoking standard Workday business processes and validations. Covoxa delivers a Service Management offering that includes third line support, functionality enhancements and upgrade advice, and continues to operate and evolve the chatbot deployment. The Workday Assistant is integrated within the Workday suite modules including Expenses and HCM, and the expense process was modernized to enable online entry and approval from any internet enabled device. Governance moved toward centralized shared services control through Government Shared Services, with process restructuring to replace paper-based expense claims with online workflows and approval chains. The modernization improved efficiency and ease of expense handling for Civil Servants and reduced administration costs for Cabinet Office as explicitly reported, while Covoxa maintains responsibility for ongoing support and enhancement of the Workday Assistant implementation. |
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Core HR | HCM |
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2018 | 2019 |
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Payroll | HCM |
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2018 | 2019 |
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Talent Management | HCM |
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2018 | 2019 |
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Workforce Analytics | HCM |
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2019 | 2019 |
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ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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ERP Financial | ERP Financial Management |
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2020 | 2023 |
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ERP Financial | ERP Financial Management |
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2012 | 2013 |
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Expense Management | ERP Financial Management |
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2018 | 2019 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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IT Service Management | ITSM |
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2016 | 2017 |
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IT Service Management | ITSM |
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2016 | 2017 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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PBX, VoiP and Phone Systems | Collaboration |
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2016 | 2017 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Project Portfolio Management | PPM |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Cabinet Office
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Cabinet Office Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Cabinet Office Technographics
Cabinet Office is a Government organization based in United Kingdom,
with around 9888 employees and annual revenues of $1.17 billion.
Cabinet Office operates a diverse technology stack with applications such as
Microsoft Power BI, Avaya Remote Contact Center and Workday Assistant,
covering areas like Analytics and BI, Call Center and Chatbots and Conversational AI.
Cabinet Office has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Avaya and Workday.
Cabinet Office recently adopted applications including
Microsoft Power BI in 2021, Oracle Cloud ERP in 2020 and Orgvue Organizational Design in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Cabinet Office’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Cabinet Office’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Cabinet Office technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.