California Credit Union
701 N. Brand Blvd. #400,
Glendale, 91203, CA,
United States
Glendale, 91203, CA,
United States
1 858-769-7600
Banking and Financial Services
California Credit Union Technographics
California Credit Union Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by California Credit Union and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 280 California Credit Union employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that California Credit Union has purchased the following applications: Jack Henry Ensenta for Payment Processing in 2018, Fiserv DNA Bank Platform for Core Banking in 2022, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems California Credit Union is running and its propensity to invest more and deepen its relationship with Jack Henry & Associates , Fiserv , NCR Voyix or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing California Credit Union revenues, which have grown to $70.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for California Credit Union intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
California Credit Union Tech Stack and Enterprise Applications
California Credit Union ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Jack Henry & Associates | Legacy | Jack Henry Ensenta | Payment Processing | ERP | n/a | 2018 | 2018 |
In 2018, California Credit Union implemented Jack Henry Ensenta for Payment Processing on its website. Jack Henry Ensenta was deployed as the web facing payment processing platform to accept member payments and orchestrate online checkout flows. The deployment integrated the Jack Henry Ensenta payment gateway into the public site to centralize payment acceptance and settlement workflows.
Configuration emphasized Payment Processing modules such as online payment acceptance, tokenization for stored payment methods, and support for card and electronic transfer rails. Operational scope was concentrated on customer facing web payments and related reconciliation and reporting workflows for finance and operations teams. Governance and controls were organized around payment authorization and settlement windows, reflecting payment processing controls typical for financial services implementations. California Credit Union references Jack Henry Ensenta on its website as the processing layer for online payments.
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California Credit Union ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fiserv | Legacy | Fiserv DNA Bank Platform | Core Banking | ERP Services and Operations | n/a | 2022 | 2022 |
In 2022, California Credit Union implemented Fiserv DNA Bank Platform as its Core Banking system to centralize deposit, account and transaction processing. The deployment supported the credit union's San Diego operations and was positioned as the primary processing engine for branch and back-office workflows.
Fiserv DNA Bank Platform was configured to support standard core banking capabilities including account servicing, transaction posting and payment processing, and it ran alongside productivity and communications software such as Office 365 and Five9. ACH batch processing was managed through the Federal Reserve web portal and internal systems, indicating operational interfaces between payment workflows and the core platform.
Operational governance relied on an IT help desk that fielded more than 250 calls per month and provided on-site support, including building and maintaining PCs, printers, servers, Office 365, Fiserv DNA, and Five9. Managing ACH batch processes through the Fed's web portal and internal systems was described as a critical operational role, linking daily payments activity directly to the Fiserv DNA Bank Platform and IT support processes.
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Digital Banking | ERP Services and Operations |
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2019 | 2019 |
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Digital Banking | ERP Services and Operations |
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2018 | 2018 |
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Loan Management | ERP Services and Operations |
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2018 | 2018 |
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California Credit Union AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, California Credit Union deployed LivePerson Conversational Cloud on its website to establish a member-facing Chatbots and Conversational AI layer. The implementation was oriented to digital member engagement and web messaging, positioning LivePerson Conversational Cloud as the front-line conversational interface for online account inquiries and routine service interactions. Deployment covered the primary public website channel rather than named back-office systems.
Configuration centered on conversation design, intent detection, and automated conversational flows within LivePerson Conversational Cloud, using natural language understanding and scripted fallbacks to manage common member intents. The implementation included automated routing and agent handoff patterns to support human escalation, along with content governance processes for conversation scripts and compliance review. Training and iterative tuning of conversational models were part of the operational cadence to refine intent coverage and response accuracy.
Operational scope was focused on the website digital engagement layer and the member service function, with governance oriented around conversation lifecycle management, compliance oversight, and agent escalation workflows. No implementation partner is cited, and no named integrations beyond the website channel are specified in source information, so integration details remain limited to the site-embedded conversational deployment.
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California Credit Union Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2017 | 2017 |
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California Credit Union Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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California Credit Union CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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California Credit Union ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2021 | 2021 |
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California Credit Union TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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California Credit Union PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2017 | 2017 |
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California Credit Union IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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California Credit Union CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at California Credit Union
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by California Credit Union Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from California Credit Union IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the California Credit Union digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD California Credit Union Technographics
California Credit Union is a Banking and Financial Services organization based in United States,
with around 280 employees and annual revenues of $70.0 million.
California Credit Union operates a diverse technology stack with applications such as
Jack Henry Ensenta, Fiserv DNA Bank Platform and LivePerson Conversational Cloud,
covering areas like Payment Processing, Core Banking and Chatbots and Conversational AI.
California Credit Union has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Jack Henry & Associates, Fiserv and LivePerson.
California Credit Union recently adopted applications including
Fiserv DNA Bank Platform in 2022, Zoom in 2021 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of California Credit Union’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates California Credit Union’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete California Credit Union technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.