California Franchise Tax Board
3321 Power Inn Road, Suite 250,
Sacramento, 95826, CA,
United States
Sacramento, 95826, CA,
United States
1 916-227-6822
Government
California Franchise Tax Board Technographics
California Franchise Tax Board Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by California Franchise Tax Board and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5400 California Franchise Tax Board employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that California Franchise Tax Board has purchased the following applications: Freshsales (formerly Freshworks CRM) for CRM, Sales Engagement in 2025, Akamai mPulse for Application Performance Management in 2022, IBM Z/TPF OS for Operating System (OS) in 2006 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems California Franchise Tax Board is running and its propensity to invest more and deepen its relationship with Freshworks , Webtrends , Akamai or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing California Franchise Tax Board revenues, which have grown to $1.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for California Franchise Tax Board intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
California Franchise Tax Board Tech Stack and Enterprise Applications
California Franchise Tax Board CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshsales (formerly Freshworks CRM) | CRM, Sales Engagement | CRM | n/a | 2025 | 2025 |
In 2025, California Franchise Tax Board implemented Freshsales (formerly Freshworks CRM) as a CRM,Sales Engagement solution to centralize constituent engagement and to support taxpayer outreach and casework management. California Franchise Tax Board Freshsales (formerly Freshworks CRM) CRM,Sales Engagement deployment is positioned to provide unified contact and activity records for government case intake workflows and outreach orchestration.
The Freshsales implementation focused on core CRM capabilities typical of the CRM,Sales Engagement category, including contact and account management, activity and interaction logging, configurable pipelines for case and collection workflows, and embedded reporting dashboards. Configuration work emphasized role-based views and workflow automation to standardize constituent response processes and to instrument service and enforcement lifecycles.
Deployment was delivered as a cloud SaaS instance consistent with Freshsales product architecture, scoped to serve enterprise government operations across the board for an organization of approximately 5,400 employees. Operational coverage aligned with taxpayer services and collections functions, enabling centralized recordkeeping, activity sequencing, and case status tracking across organizational units.
Program governance included establishing CRM stewardship, data access controls, and process standardization to align constituent engagement and case management with business rules and compliance requirements. Freshworks announced onboarding of the California Franchise Tax Board in its Second Quarter 2025 results, confirming the organization’s addition to Freshworks customer deployments in 2025.
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Customer Experience | CRM |
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2025 | 2025 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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California Franchise Tax Board ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Akamai | Legacy | Akamai mPulse | Application Performance Management | ITSM | n/a | 2022 | 2022 |
In 2022, California Franchise Tax Board deployed Akamai mPulse on its public website to capture real user experience and detailed web performance telemetry. California Franchise Tax Board uses Akamai mPulse as an Application Performance Management solution for its customer facing web properties, providing continuous monitoring of user experience on primary public pages.
Akamai mPulse is instrumented through client side JavaScript beacons embedded in site pages, collecting front end metrics including page load timing, resource timing, session segmentation, and browser error reporting. The California Franchise Tax Board Akamai mPulse Application Performance Management deployment is configured to surface aggregated dashboards, user experience segments, and custom metric instrumentation to align with web performance monitoring workflows.
Operational coverage centers on the agency web operations and digital services teams, which consume Akamai mPulse telemetry for session level diagnostics, performance triage, and incident response workflows. Governance is organized around performance monitoring and alerting processes that use Akamai mPulse dashboards for ongoing visibility and forensic analysis of web performance issues.
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California Franchise Tax Board PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Z/TPF OS | Operating System (OS) | PaaS | n/a | 2006 | 2006 |
In 2006, California Franchise Tax Board deployed IBM Z/TPF OS to host core transaction processing services that support the California Competes Tax Credit workload. IBM Z/TPF OS is an Operating System (OS) used to provision stable, high-throughput processing for Specialized Technical Services Section operations and tax technician activities within the department.
The implementation centered on operating system level capabilities typical of high-volume transaction platforms, including transaction management, batch job scheduling, I/O optimization, and resource governance to sustain continuous audit and taxpayer interaction workloads. IBM Z/TPF OS configuration emphasized workload partitioning and system-level automation to manage concurrency for both online and scheduled processing relevant to tax case handling.
Integrations were implemented between IBM Z/TPF OS and FTB application stack components explicitly used by the team, including Professional Audit Support System PASS, Business Entities Tax System BETS, Case Management CM, Taxpayer Information TI, Taxpayer Folder TPF, and productivity platforms such as Microsoft SharePoint, Teams, Excel, and Word. These integrations supported record retrieval, case updates, audit evidence staging, and collaborative workflows for the Specialized Technical Services Section and audit supervisors managing the CCTC workload.
Operational governance for the IBM Z/TPF OS deployment aligned with FTB hiring and security policies for staff accessing sensitive tax data, including background investigations and compliance checks, and functional oversight by audit supervisors. Process controls emphasized role based access, procedural guidance for customer facing technicians, and hybrid work practices that required periodic in-office presence while enabling remote work within California according to departmental guidelines.
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California Franchise Tax Board IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Digital Workspace | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at California Franchise Tax Board
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Information Officer | CXO | IT | |
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Information Technology Manager | Manager | IT | |
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IT Security Operations Center (SOC) Manager | Manager | IT | |
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Apps Being Evaluated by California Franchise Tax Board Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from California Franchise Tax Board IT executives and key decision makers. This section highlights California Franchise Tax Board's latest recorded technology evaluations, including AccuLynx for Construction ERP on 2025-07-28. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the California Franchise Tax Board digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2025-07-28 | California Franchise Tax Board | Evaluated | ExactLogix | AccuLynx | Construction ERP | ERP Services and Operations |
FAQ - APPS RUN THE WORLD California Franchise Tax Board Technographics
California Franchise Tax Board is a Government organization based in United States,
with around 5400 employees and annual revenues of $1.00 billion.
California Franchise Tax Board operates a diverse technology stack with applications such as
Freshsales (formerly Freshworks CRM), Akamai mPulse and IBM Z/TPF OS,
covering areas like CRM, Sales Engagement, Application Performance Management and Operating System (OS).
California Franchise Tax Board has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Freshworks, Akamai and IBM.
California Franchise Tax Board recently adopted applications including
Freshsales (formerly Freshworks CRM) in 2025, Freddy AI Agent in 2025 and Webtrends Analytics in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of California Franchise Tax Board’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates California Franchise Tax Board’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete California Franchise Tax Board technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.