Capterra
1201 Wilson Blvd 9th Floor,
Arlington, 22209, VA,
United States
Arlington, 22209, VA,
United States
1 703-584-1700
Professional Services
Capterra Technographics
Capterra Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Capterra and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 400 Capterra employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Capterra has purchased the following applications: Workday Recruiting for Recruiting, Applicant Tracking System in 2018, ResNexus Booking for Reservation and Booking Management in 2024, LiveChat for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Capterra is running and its propensity to invest more and deepen its relationship with Workday , Interviewer.AI. , ResNexus or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Capterra revenues, which have grown to $41.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Capterra intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Capterra Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Recruiting | Recruiting, Applicant Tracking System | HCM | n/a | 2018 | 2018 |
In 2018, Capterra implemented Workday Recruiting as its Recruiting,Applicant Tracking System to support talent acquisition and applicant management across corporate hiring. The implementation configures Workday Recruiting as the ATS on Capterra's public careers site, enabling job posting, application capture, and candidate profile creation directly from the website. Workday Recruiting manages requisition lifecycle functions including posting, candidate intake, and pipeline tracking to centralize vacancy visibility.
Modules and capabilities configured include requisition management, candidate tracking and workflow orchestration, interview scheduling, offer management, and applicant record management, reflecting standard Recruiting,Applicant Tracking System functionality. The deployment scoped to Talent Acquisition and HR operations centralizes hiring workflows and approval routing, with the website integration routing applicants into Workday Recruiting candidate pools for structured review. Governance focuses on configured approval steps and hiring stage orchestration to standardize recruitment processes and ensure consistent applicant data capture.
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Video Interviewing | HCM |
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2018 | 2018 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ResNexus | Legacy | ResNexus Booking | Reservation and Booking Management | ERP Services and Operations | n/a | 2024 | 2024 |
In 2024, Capterra implemented ResNexus Booking to manage online reservations on its website. ResNexus Booking serves as the Reservation and Booking Management solution handling the customer-facing booking engine embedded in the site.
The implementation centers on ResNexus Booking modules including the online booking engine, calendar and availability management, configurable rate and inventory controls, and a reservation management dashboard for staff. Configuration work emphasized booking policies, time-slot management, and automated customer messaging and confirmations, aligned with standard Reservation and Booking Management workflows.
Operational scope focuses on the website booking touchpoint and the internal reservations and operations teams who administer rates, schedules, and customer communications. Governance was organized around centralized administration of availability and content, defined workflows for manual reservation handling and cancellations, and training for web content owners and operations staff to maintain booking integrity.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019 Capterra implemented LiveChat on its website, deploying the LiveChat application to provide real-time visitor messaging. The deployment leverages LiveChat's cloud-hosted web widget and agent console architecture, embedding the chat interface across site pages and enabling synchronous conversation handling. This implementation places LiveChat in the Chatbots and Conversational AI category and aligns the application with customer support and lead capture business functions at Capterra.
Configuration concentrated on standard Chatbots and Conversational AI capabilities, including the web chat widget, agent console, canned responses, chat routing and visitor context capture, with analytics and transcript capture active in the vendor console. Operational ownership sits with support and marketing teams, with agent workflow orchestration, escalation paths and transcript retention configured through the LiveChat administration settings to manage on-site conversational workloads.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2012 | 2012 |
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Online Meeting Scheduling | Collaboration |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Data Platform | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2022 | 2022 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2012 | 2012 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation, Sales Automation | CRM |
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2021 | 2021 |
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Sales Engagement | CRM |
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2019 | 2019 |
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IT Asset Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Software Asset Management (SAM), IT Asset Management (ITAM), SaaS Spend Management | IT Asset Management |
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2022 | 2022 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2012 | 2012 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2022 | 2022 |
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Transactional Email | PaaS |
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2013 | 2013 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Capterra
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Capterra Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Capterra IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Capterra digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Capterra Technographics
Capterra is a Professional Services organization based in United States,
with around 400 employees and annual revenues of $41.0 million.
Capterra operates a diverse technology stack with applications such as
Workday Recruiting, ResNexus Booking and LiveChat,
covering areas like Recruiting, Applicant Tracking System, Reservation and Booking Management and Chatbots and Conversational AI.
Capterra has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Workday, ResNexus and LiveChat, Inc..
Capterra recently adopted applications including
ResNexus Booking in 2024, HappyFox Help Desk in 2022 and Grokability Snipe-IT in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Capterra’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Capterra’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Capterra technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.